1. Overflow Drain & Plumbing

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Vista, CA

Overflow Drain & Plumbing

5.0 (3 reviews)
Open • Open 24 hours

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Response time

10 minutes

Response rate

100%

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8 days ago

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Johary T.

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9 months ago

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10 months ago

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We've used Quick Water Heater & Filtration Company twice now and have been very happy both times…read more Our first install was back in 2019 with Gregg and Jacob, and everything went smoothly. This time around, our Rheem water heater failed before reaching even 7 years, despite having a 12‑year warranty. Even though Quick is closed on weekends, Brandon texted me and set us up first thing Monday morning. Ben (sales) was extremely helpful, walked me through all the options, and made a genuine effort to get Rheem to honor the warranty. Unfortunately, Rheem couldn't provide a replacement and instead offered fair market compensation (still TBD). Not thrilled with Rheem, but Ben handled the situation professionally and kept me informed throughout. We ultimately went with a Bradford White, and Sammy installed it the same day. His work was excellent--professional, efficient, and spotless cleanup. The Bradford White + installation was very reasonable and very surprisingly comparable to my prior installation. Very impressed with Quick's responsiveness, professionalism, and ability to turn everything around in a single day. Highly recommend them.

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Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

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Around 9 PM I went into the garage to move the laundry and was greeted with a pool of water flowing…read morefrom beneath the hot water heater and soaking the floor and carpet. Thankfully I caught it early or it could've been a huge disaster. After stabilizing everything by shutting off the water and gas, I came onto Yelp to look for highly rated companies with 24/7 service. I wasn't aware that plumbers don't sleep, the first company I called sent a technician out the same night. After I received the quote I uploaded it to an AI that told me that it was a good solution but significantly more expensive than I should be paying. I decided I would also call a highly rated company that specialized in water heaters, and the AI listed JG Water Heaters as well as a couple of others I left a message for JG and the owner called me back quickly. We spent about 15 minutes on the phone talking about the solution, the prices, the options, the risks, etc. His verbal quotes were significantly lower than the other company, and he could send a technician out first thing in the morning. The information that I uploaded to the AI resulted in a thumbs up and a couple clarifying questions, but seeing as though I was in the middle of a water emergency I wasn't going to go out and get the normal 4 to 5 quotes for work The technician arrived precisely on time the next morning, examined the entire situation and determined that I had two really good options. A plug-in place replacement 50 gallon tank, or to go tankless. The outlets, gas lines, vents, etc. were all perfect for tankless and they gave me a competitive quote. I decided I did not want to go through flooding again and decided to spend the extra money on the tankless system. Over the next 4 to 5 hours the technician worked diligently installing the system, and he wasn't even bothered by my occasional visits and questions. At one point the owner came out to drop off some equipment and I got to meet him in person. After the install was complete we went through the house to make sure everything was working properly, and the technician hauled away the old hot water heater and cleaned up after himself. My adult son took the first shower with the New system and said it was perfect. No issues at all, although I had to turn up the temperature a little bit to what we were used to. I highly recommend JG Water Heaters. Great people, super fast response, and what seems like a reasonable price. I'd be more confident if I got more quotes, but AI is pretty good at evaluating proposals and they said this was a good one. I have confidence that if anything goes wrong they would come out in a heartbeat to take care of it. Thanks JG Water Heaters for helping me avert a disaster and getting me a hot water system that will probably outlive me

WOW!!! Quintuple HUGE thumbs up for Jericho and his team, and especially Christian, our truly…read moremasterful installer. My entire family is so so fortunate that we got referred to you! JG made it the least painful process of replacing our burst traditional water heater ever (we have had this happen too many times) and finally they helped switch us to a tankless system. Appointments were quick and convenient, and Christian was super efficient and confidence-inspiring. He surveyed our system and made sure he took care of any other problems easily that we were not aware of in the same visit. Keep up the amazing work!

Overflow Drain & Plumbing - plumbing - Updated October 2026

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