Awesome selection of everything you could dream of. the staff is very up to date on what is going…read moreon, they know all the merchandise very well and are willing to assist you with whatever questions you may have

Ordered an Eskimo Eskape 2600 2-Person Flip Shack and some accessories at the Canandaigua, NY store…read morewhich is almost 3-hours away. They were the closest Runnings that had these units in stock per their website. I received an email that part of the order was ready. I waited until I received a 2nd email indicating everything was available. I was well withing the time frame before they would cancel the order and put the items back in stock. When I arrived, the Eskimo Eskape 2600 2-Person Flip Shack was not available. They said that they only had one unit and not two and gave it to the person who ordered it in January. I don't believe them and think they just sold the unit I purchased and paid for instead of separating it. They told me my unit was "in transit". I was going to cancel the order and asked them if it is in transit, could they just ship it to the Gloversville Runnings. They said they could, but it would take another two weeks. Remember, this is an expensive seasonal item and can only be used for a short period of time each year. Normally when businesses screw up at this level, they offer some sort of compensation to make up for the trouble they caused. Runnings did not. At this point I am considering never shopping at RUNNINGS again. I am just so disgusted with them. My guess is they'll screw up the shipment to Gloversville RUNNINGs.

I came in looking for a part for my weedeater. I was given the attention and time to figure out a…read moresolution to the what I needed. In the end, Josh who was looking after me, took my weedeater back to the shop and they found a used part that worked with my weedeater, replaced it and did not charge me for their time , nor the used part. Josh was extremely helpful ! Thank you !

This is a top notch shop. They offer quality products and their service is second to none. I highly…read morerecommend these folks!

Be mindful this business no longer rents bikes, even though the sign out front says "Rentals." They…read moresold their rental inventory during Covid. If you are looking for bikes to rent in Canandaigua, go to the Pier Market on the City Pier.

Whenever I'm in the vicinity of the Outdoor Store I always stop by. Superb selection of Carhartt…read moreapparel! If you are a Carhartt fan, this is THE place to shop. If they don't have it, it probably ain't available. Also a great place to pick up assorted gift items and knicknacks. The only (sad) part is they don't carry Leatherman products anymore. Oh well! Can't be perfect!

Great place for Ariat and Carhart. They always have a large stock at prices that are better than…read morethe big sports stores.

After the rude treatment at the "other" place in town on more than one occasion, checked out…read moreFULLSEND & the experience couldn't have been more different. They were kind, professional & set me up with exactly what I needed & in the price range that worked for me.

Cool shop and some of the BEST gear! Zach did a great job helping me get exactly what I needed !!!read more

We did a online transaction with Oak Orchard for a tiller to put on a tandem kayak. I liked that…read morethey did not assume I knew exactly what I was doing and they asked some pertinent questions to make sure I got the right thing for my boat. It is now on and working well.

Great company, wonderful people, tons of specialty products for the canoeist and kayaker. What a…read morerare find.

I had such a great experience at Rochester Fitness and Cycling. Jamie the owner was so…read moreknowledgeable and helpful when I first went there to check out some bikes. There was no high pressure just very helpful. I ordered a bike a week later and picked it up a week after that. Jamie was so wonderful and even swiped out my handlebars for different ones that were more comfortable. it was a great experience and I would definitely buy another bike at this great shop!

We ordered a Hoist V4 Gym from RFC and it was an outstanding experience from start to finish…read more Jaimie was incredibly helpful as we were becoming familiar with the gym and the options. The communication post-order and the delivery couldn't have gone any smoother. They helped with placement and the shuffling around of other stuff to make it all work. Having a store to walk into and test equipment prior to ordering and industry professionals with as much experience as they have to answer questions and work with along the way is such a wonderful resource for the Rochester community. Thank you!!