They've been losing employees because they don't have business…read more They don't get business because the places across the street are at least 25% cheaper across the board and closer to 40% cheaper for nicotine pouches. Used to love coming here but now it's a rip off

Love this place. Love the staff. Always a good selection of products and great service. Thank you…read moreguys for helping me find a nice gift.

I recently moved into the city & had a hard time finding a vape shop that carried the Fogger Switch…read morePro Kits/Pods in the GUM MINT & COOL MINT flavors. After checking about 10 different spots, including going over to Oakland I finally came across Puff Puff Pass Vape Shop - & Honestly, it's hands down one of the best vape shops in SF My go-to flavor is really popular so it sells out fast, therefore I reached out to them on Instagram @PuffPuffPassSf & asked if they could notify me when the gum mint was back in stock- & they actually followed through & did, which I really appreciated. I picked up 5 Fogger Switch Pro Pods & only Paid $112 -- Value was GREAT, prices were FAIR & the selection was SOLID. Overall Experience is definitely a 5/5 SUPER-RELIABLE, TRUST-WORTHY & I HIGHLY-RECOMMEND!

The only thing better than their great selection was their service. You got to check this place out.read more

Super friendly staff. Conveniently located. Vape juice and disposables still. Hard to find juices…read morein sf but this is the spot

Got what i needed, service was what you'd expect from a smoke shop. Lady up front was helpfulread more

Great service and selection. Very helpful staff. Definitely recommend for all your vape needsread more

Had a wide variety of useful things could have spent hours there looking around highly recommend…read morethis smoke shop easy access and friendly staff.

Number one smoke shop for San Francisco yeah good price good price with customer service customer…read moreservice. I love you. I'll try.

Good service and friendly staff. They had a lot of variety.to choose from for all of your needsread more

Employees are always so friendly & helpful!…read more For a small shop, they have a good selection of items.

If I could give negative stars I would. Just moved to sunset and came here to buy stuff twice,…read morefirst two times was cool even though they weren't that friendly. My third time was terrible, the guy put on a front because his homie was in the store and he honestly was being a jerk. Continued to cool guy me and I left without buying anything. Usually smoke shop workers are so nice and very friendly but I did not feel that with this store at all.

This place rocks!! I've been going to this place since it…read morewas located next to the Warfield theater like 35 years ago. I mainly got my metal shirts & posters & if he didn't have it he would next week. Treats customers like family which is something that's missing a lot these days. I always wish the best for him & highly recommend peo ple go there you will not be disappointed & the prices are great enough to pay the bills but not enough to break you have fun you'll get a lot for your money & you'll keep coming back

As others have mentioned, the owner, Salem (I hope I spelled his name right) is very friendly and…read moreknowledgeable. Their Dead merchandise is all officially licensed and high quality. Great time chatting with Salem. Go spend your money here. You'll feel good about doing so.

Recommend Come and shop for all your smoke shop needs! Good prices and products for whatever you…read moreneed.

Puff and Passion is one of the best smoke shops around. The staff is always friendly, helpful, and…read morereally knows their products. They make you feel welcome every time you walk in. Prices are super fair compared to other spots, and they've got a wide variety of everything: vapes, glass pieces, wraps, accessories -- you name it. The shop itself is clean, organized, and has a chill vibe that makes browsing easy. Definitely a go-to spot for quality products and great service!

Very high pressure to buy, and many of the pieces are cracked or defected. I bought a piece that…read morehad a hidden hairline fracture but was EXTREMELY hard to see because the two segments were being held together by a support joint. I carefully carried it (wrapped by the shop) to hippy hill to put water in it. After putting water in that literally leaked out of the crack, I was finally able to see the crack. I called them up and explained yet was given attitude by the same employee who was overly friendly earlier that day. He cut me off and refused to help me or offer any understanding. When I asked to speak to the manager he claimed they were out of town and he did not want to bother them. He told me no one wants a dirty piece, which it is not. I said no one wants a broken piece either and that I really was needing their help in resolving this because they sold me a broken piece but it was too difficult to see until it was too late. He claimed he would never knowingly sell me a broken piece when I pointed out multiple which he put back on the shelves. These guys are scamming and I feel stupid for falling for their trick. Would caution all of my friends not to shop here.

I stopped in here after work to pick up a piece for my bong. I was given service as soon as I…read morewalked into the smoke shop. The gentleman showed me different styles and gave me a good deal. When I tried the piece it didn't fit so I returned to Head Rush with bong in hand. The same man helped me find the right piece and educated me on the anatomy. He was helpful and patient with me. I would definitely recommend this spot. So many years passing by and I finally found myself inside. Glad I did, they now have a loyal customer.

I bought 2 vape batteries and neither one of them worked after the first charge. Not cheap either…read more The guys are nice, beware of what you are buying.

These guys deserves a 5 Stars just for their customer service alone. They were so friendly and…read moreextremely knowledgeable about all their products. They have everything you can think off including a huge selections of Hookahs and all of its accessories. They also carry a large selection of incence, other last minute basic needs for a traveler too and plenty of quality products not to mention high end smokes for my BFF who has an acquired taste for the finer things in life! Sigh!!!! LOL This place is well lit and has a good vibe to it too the minute you walk in, very clean, very hip, cool ambiance and well stocked! Thank you Walla's Smoke Shop for your excellent service and for your warm smile. Just excellent.