We had read the reviews for Iutdoor Dreams and were excited to work with the team. Unfortunately, the communications process was a bit funky and incomplete. Scheduling was depersonalized to a certain as everything was set through the OD calendar. On arrival at the house, we were informed of the $1,500 charge for design. Ok, but why not address that at the initial contact. We were told 50% up front, but then billed 100%. Not a big deal, but another small communications disconnect. We then had to wait for a couple of weeks for the design, and it would likely have been longer without my prompting. We settled on a design and materials, and we received the contract. I read contracts, and the document sent was onerous and very one-sided. Worse yet, it contained boilerplate language on topics we had discussed, but the language was not updated to reflect our understanding and agreement. Based on all of the small issues, we decided not to pursue further work with OD as we felt missed about who would be doing the actual work, the materials to be used, timeline, and the kind of condescending attitude we encountered. Your experience may be great. Ours was not. Caveat emptor. read more