This is the end result after 5 months of waiting excuse after delay after excuse after delay. read more

Outdoor Concepts - Hot Tub & Pool Near Me - Orange City, Florida

I have debated long and hard on if I should post something and today, I made my mind up so others would not get burned. I had a business for 38 years. I never told a customer that I would do something and then not do it. If I said it would be done on a certain day then it was done. I never promised something I could not do and if I said I would be there at a certain time...I was there. In January 2021, we decided that we needed a new liner in our 32x16x8 foot pool. We had several people come and give us estimates. We finally decided on a local company for the job. We paid them $2,500 to order the liner as they asked. His estimate for the complete job was $3,800. In the end it cost $6,200! January 2021, I was told the job would take about 2 weeks after the liner came in and that seemed reasonable. I called a couple of weeks later after the deposit was given to see what the progress was and I was told that they needed to measure the pool and that it had to be empty. The next day I rented a pump from Volusia Rentals down the street and the next day the pool was empty, so I returned the pump. My wife and I had a few errands to run and when we returned I went outside to look at something in the back yard and to my surprise the liner had risen up about 4 feet in the deep end. I climbed down into the pool, and it was quickly apparent that water was pushing the liner up, so I got a razor knife and cut the liner. The pool then started filling up with ground water...quickly. Three weeks later they came and measured the empty pool. During those three weeks I rented the pump, at $40 a day, three more times before buying a pump that ran 24 hours a day to keep the water out. Two days after they measured the size they came back and had to remeasure the pool. It is now the end of February, and the liner was just ordered. It was winter so we were patient and waited. In the second week of March we were told the liner was in and they would be out in a couple of days to install it. Two weeks later I asked when they would be out and I was told the installer was out of town and rehabilitating a back injury and they were working on a replacement person. At the end of the first week in April, a group of people came to start installation, but the ground water had to be eliminated first. For the next three weeks they had a pump running 24 hours a day evacuating the water and the one of the end results was $250 of new St Augustine sod was destroyed. From the constant flow of water over it. Finally they came up with a solution and put in another pipe that sucked the water up, but that only happened after they quit working on our pool so they could go build a new in Tampa and then a week later in Clermont. After they finally came back to work, the bottom of the pool needed a hard surface put down, but they said because of Covid it was not available. I was told that a substitute was found and the next day they arrived with bags of Kuikrete and never used them. Too wet they said. So, they packed the sand down and started installing the liner. The first time they had the liner backwards and then when they finally got it straightened out, they had disturbed the underlying soil and now we have spots that are not smooth. May 10, 2021, and we finally we able to use our pool with clear water. We were also told and have in writing taht we have a $150 credit at their store, we would be given a pool light that changed color, all white products would be replaced and the missing piece from the plastic strip at the bottom of the walk-in stairs would be replaced. Today is May 15, 2022, and we still don't have a pool light, I purchased the pool jet plastics and replaced them, the missing piece is still missing and when the put the bottom part of the plastic they didn't use stainless steel and when I tried to unscrew them today, they had rusted and the heads broke off. We were charged extra for the base material that was not used! And now, because they used the wrong hardware, in the coming winter we will have to drain the pool down to below the bottom of the steps so I can drill out the broken bolts and replace them. I will also have to reseal the liner at that position to prevent further water leaks. In summation, we were promised things we didn't receive, we were left when other jobs caused them to leave our job, the ground under the pool liner was incorrectly prepared and what we paid for wasn't used, and now I have to correct the installation of the liner seal at the bottom of the steps. read more

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Anthony came to our rescue on short-notice (arrived wearing a PPE mask for those of us who take this pandemic seriously) and did a great job in finding the problem with the faulty impeller in our pool pump, and found a couple other parts in the pump that needed replacing as well. Had us up-and-running again in no time. Great job - thanks again, Anthony! read more

The stores original owner sold and retired a year ago. The outstanding quality and advice that set this store apart no longer existst. We've tried to stay loyal customers. The store still carries some the great products it always had. Everything that set this place apart from the others is no longer there. Shop with caution. read more

Definitely the best prices on pool supplies and chlorine in town. Great customer service too.

I have been a customer for about 15yrs since the sale about a year or two the new owners don't replace the worn out chlorine jugs I have had a few leak went in to buy chlorine liquid and sticks and was told I had to buy a new jug for 6 dollars I gave them my good jug and told them I would never be back. Very bad customer service over 6 bucks read more

contractor abandoned job and faulty workmanship. outdoor concepts were hired on 4/18/2017 to do repair and renovation work on in ground swimming pool, todays date is 11/19/2017 and job is still not finished. work to be done, repair broken tile, repair all leaks, repair light, repair skimmer, repair pump and filter, repair care taker system, install new white goods, clean and resurface pool walls and floor. was told by anthony that the job should only take a week to complete. outdoor concepts owner anthony and his sub contractor helper by the name of rich abandoned the job and did not finish. they made excuses as to why they can't finish, excuses about bad weather and them being too busy doing other renovation and pool construction. they damaged our original pump filter and lied to home owner in order to sell her new equipment. work that was completed was not done properly, faulty workmanship by non licensed people. pool surface slippery and dangerous, pool still leaking water, new paint installed in pool is already blistering and cracking in just 4 months, was told that paint would last 10 years. pool light not working, new pool pump installed leaking, repairs to care taker system not completed, skimmer still leaking, deck paint not finished. a total of 4000.00 dollars in payments have been made to them and now susan and anthony are harassing homeowner and demanding she sign an agreement stating that full payment of 6000.00 must be paid to them prior to them doing any work or job completion. also had an agreement with them for pool service and cleaning, they just quit showing up and gave no explanation. avoid them at all cost, we checked with the florida department of business and professional regulation and they aren't licensed to do this type of work. read more