Did call ahead for a large party with our 91 year old disabled mother on a busy Saturday night. Although we were not guaranteed an easily accessible table, they said they'd do their best. To our surprise, we were seated ten minutes after arrival at a perfect table for our family. Everyone enjoyed their meal and extremely attentive service. Good choice for us. read more

We were seated in an oversized booth rather quickly. Took almost 20 minutes for server to show up. Took the drink and appetizer order, no problem. Drinks and blooming onion came out quickly. Didn't see server for another 20-30 minutes. She finally came and took our meal order. We had to refill our own drinks at the bar. Over an hour after we sat down, we got our food. All of the food was cold and our server didn't even bring it. We talked to the manager and he took everything and brought out a reheated prim rib and the steak I ordered. We never got our salads, but at this point who really cares. Waitress finally shows up to apologize, and bring us the bill. We didn't ask for any discount, and it wasn't offered. I honestly believe our service was so poor because we are white and she was black. I'm not sure we will ever go back to this location, which is a shame since we have gone here for years. The manager was pleasant but kinda made us feel like we were regular complainers. He needs to hire better quality staff or just have part of the restaurant open rather than have such poor service read more

Stopped in for a late lunch, sat in the bar area, Matt was our server. He was terrific! Super friendly and the food was delicious. I had the chicken, shrimp pasta and hubby had a steak that was cooked to perfection. Matt works on tues, thurs and sat. Will be going back! read more

I guess I will never learn to stay away from certain restaurants. I ordered online a new special they advertistized, steak, shrimp and lobster. the steak is so tough I can't cut it with a sharp steak knife, even tried to tear it with my teeth...this is the last time ever for outback. read more

In the last year, probably more than once, I've paid twice as much for a filet not as good. Ditto the Caesar salad, and the mashed potatoes, and even the brownie sundae. I am impressed. read more

Worst ever experience at an Outback. No silver wear, waited 20 minutes for bread and drinks. All of our food came out at random times. We had to send back two steaks TWICE because they were under cooked but waitress said it looked good to her! Hostess listening to our conversation the whole night! Won't be going back to that location EVER! read more

Had dinner with a group of 9 tonight at Outback. Had not eaten there for at least 2 years for no real reason. The service was good... the food was good... our drinks were good. My wife had the crab, it was excellent.. I had the steak salad and it too was excellent... I had a cranberry juice with tito's vodka - it was perfectly made as was my wife's gin and tonic. Everyone in my group made the same comments about their food, drinks and service - our server was outstanding - well done Outback! read more

This is the closest one to our house, and always have great service and good food. Have brought different family members over the years, and always very enjoyable. Love the gift card deals and/or coupons that they have which make it worth our while even more, plus a great meal!! read more

Get there early to find parking & quick seating. Food was very consistent with others in the chain. Service was pretty good & the ambience was alright, too. read more

Worst customer service ever. Was waiting over 10 min on the phone to place takeout order.

The waitress forgot to bring the wedge salad. They brought it almost as a desert, after I was almost done with my steak and baked potato. The bread and butter were great and warm. My daughter had pork ribs with steam broccoli. She enjoyed them as they weren't too spicy. read more

We were planning to try Manny's tonight but they had a 40 minute wait so we ventured down to Outback and I'm really glad we did. There was no wait and the food was delicious, I had salmon and my husband had a ribeye. They have a gluten free menu which is always very helpful. Our server, Byron, provided outstanding service, he was friendly and attentive and he was knowledgeable about gluten free dining. We were especially excited to find that they have a gluten free brownie dessert and it was wonderful! The last time I dined at an Outback was in Texas several years ago, it was not bad, just nothing memorable. I would definitely go back to this location, we thoroughly enjoyed our date night. read more

Food was excellent. Why am I always asked if I am a reward member since 9 out of 10 times my information is not submitted by the waitress/waiter? Very frustrating!! read more

Food is like any other Outback. No surprises there. Staff is friendly and cheerful. Clean dining environment, and even the bathrooms are clean! It does get busy at dinner time, especially with two hotels right behind the location, so plan accordingly. Come in for a late lunch, and the place is very quite. read more

I was very happy with my visit on 6/21/19 it was almost 6pm. Was there almost an hour. Our waitress was great and our food was amazing. I couldn't have been more happier. I was being somewhat observant of the other waitresses and waiters. They all seemed professional. read more

Ok, I usually figure chain or corporate restaurants should always be at least average for food and service but this one excelled in each. If you want the old style great service and food Outback use to offer then do stop here ! read more

We had a party of 13 we called ahead. And arrived st 6 pm and waited and waited some more. We where seated at 7pm and waited some more andafter Another40 Min waite our drink orders arrived with one order Appitisers the place was not over floywing. The service wasjust trreriblee as in bad non responsive and very slow the. Food did Arrive cold and over cooked steaks nothing tastedi like it should have. I'm guessing this was just a bad night at outback just hope they can Bring back. That great. OutbCk agtmasphere and. Great taster read more

Kudos to the owner "E", for all he does to insure that all runs well here. You can find him cooking, at the carryout, the bar, working and assisting employees, not to mention greeting all customers, visiting tables, please remember if you have a oproblem, ask to speak to one of the relief managers, and any situations or problems can be resolved with you not having to go away upset. We enjoy our Wednesday date day at outback, and am sure you will enjoy eating there!! read more

Well don't get the crab cakes. They were horrendous. They were greasy mushy mess. I would not recommend them. If I wanted crab flavored baby food I would ask for it. Shrimp had shells on them. Zero care was taken to insure they were properly deshelled. Gave one tiny slice of Lemmon for entire platter. Wife ordered medium burger. She received it rare. Waitress had only 2 tables but managed to take our order. We seen her one more time and that was to collect her tip. Terrible service overpriced for sub par food. Manager took care of it and rectified it. read more

The food was amazing and the place was very clean but I when I got out to eat I expect to not be served my drink in a styrofoam cup. Our server was awful and rude. Very slow and she took forever to refill our drinks read more

Total lack of customer service at this location. I've had Outback in more states and cities than I care to count, but this particular franchise did not live up to the usually friendly and accommodating experience my family has grown to love and expect. Honestly, this place reminded me more of the countless terrible experiences I've had at Chili's back in Miami near my home. Lets start with the "estimated" time, we were a party of six including two small children, so we where told 35-40 minutes, we weighed the limited options in the surrounding area (Boston Market next door) and decided to wait what we thought was 40 minutes. Sadly, it was more than an hour and twenty minutes before we were seated, this after waiting at least 15 additional minutes inside by the hostess stand for the vacated table to get cleaned (seriously 15 minutes!! Give me a rag and a plastic bin and I would have cleaned it myself in a couple minutes flat, including taking a break in the middle). Worst of all, we had spoken to the hostess with the clipboard and pre-ordered the food for our toddlers, as is often the case at other Outback, or so we thought she had. Apparently, saying "yes, yes, right away, no problem..." just means go away, I'm going to totally ignore your request. Once finally seated, the waiter oblivious to the order frantically starts looking for the pre-ordered food and ultimately brings out what looked like penne pasta in a watery dribble for my kids, who immediately said that was not Mac and Cheese... to make a long story short (too late) we ate our food and left without dessert so our kids could eat food back in the hotel, and all we got from the manager-like kid in a tie, was a smile and a promise he would go talk to the staff to let them know not to preorder food. Seriously, I had a similar evening at an Outback in Miami two weeks ago and not only did the Manager have the kids food at the table when we were finally seated after a two hour wait, but he also comp'd our appetizers and gave us a sincere apology for taking so long past the estimated time. Our food was okay, but with the kids hungry and every one upset and in a hurry to get out of this place, we did not enjoy the meal and will never return to this particular Outback in Winter Haven when we visit Legoland again. read more

Service can be slow at times but the wait staff have always been over the top fantastic. I've never had a poor experience at this location. The new premium Mac n cheese side is delicious and I recommend adding blue cheese crumbles on top of your steak! It's a wonderful combination! One of our go to steak houses for a good reasonably priced steak! read more

Mistake to go here on a Saturday. Many empty booths/tables but long wait to be seated even with "call ahead seating". Server seemed new & unsure. Forgot our bread, served salads seconds before meal came. Then she disappeared. We needed more beverages, ketchup, etc. but couldn't find server. Food was adequate but not very hot. Slow service. Won't go back. read more

Ordered to-go food from Outback the other night when it was storming out. Half way expected them to say no but soon enough Jacob showed up with a friendly smile, an umbrella, and our food all neatly prepared. We thanked him for his wonderful service and wanted the world to know!!! read more

I used call ahead seating and even though our party of eight had not all arrived, we were seated and the server took and delivered our beverage orders. The food was consistent with other Outback experiences, but the level of service provided by Heather was stellar! She was personable, patient (we are all geriatrics), and gave amazing service. Two of us had ordered coffee, our nearly emptied mugs were replaced with fresh hot coffees before we had even asked for a refill! The food was served promptly, hot, and correctly. read more

Great dining experience while on vacation. Waitress was wonderful and the food was very good.

It was okay. I'd never been to an outback before and I wanted to try the blooming onion. It was pretty good. The food was just okay. I had the French onion soup and Asian salad. The soup was cold and the salad was so lightly dressed that you could barely taste it. The flavors were good taking that into consideration though, and the chicken on my salad was grilled perfectly. I'm being generous with my 3 stars, but I feel bad giving them the 2 I thought my experience was, only because there were so many unruly children in the restaurant, likely due to the family hotel in the same parking lot. But really, the kids make it not great for a date night. read more

My daughter and I stopped in for a late lunch. The food was good, but the service was very slow. Even though there weren't a lot of tables full, it took longer than normal to get the food to the table. I ordered the lunch special with salad and chicken tacos, my daughter had the Outback burger. When the food arrived I asked for some plain sour cream. We waited a few of minutes and I told my daughter to go ahead and eat so it didn't get cold. She finished half her burger and still no sour cream, so I ate one of my tacos. I finished one of my tacos and my daughter finished her burger before the sour cream arrived. Very disappointing. But it didnt end there, getting paid out took almost as long. Don't stop if you have any other planes for the day. read more

Great food and great service! Love all of their Gluten Free options! Just wish they had WIFI.

My wife and I come here again and again for the great steaks and the service. Normally we get here a little early to avoid the crowds, coming at or before 5pm seems to get you in without an extremely long wait time. Only one time has the Outback fallen short, the mahi-mahi portions for a particular entree were slightly small but the manager made up for it with fresh shrimp side at no additional cost. Overall we always have a great experience! read more

Horrible!!! We arrived and waited a while to be seated. We waited for over 10 extra minutes for anyone to ask us what we wanted to drink. The waitress was VERY rude; we waited and waited...the waitress never showed up. We left the place and decided to go to Manny's instead. We love Outback but this location needs a major makeover. read more

Worst experience at an Outback, came in with the family to have a nice dinner. We ordered 9oz and a 12 oz steak with unlimited shrimp. We were going to share the steak but not the shrimp. So I guess they assumed that we were going to share the shrimp so the manager shows up to question us about the shrimp share, I explained to her we were not going to share the shrimp just the steak. Really pissed me off to be questioned about the damn shrimp. To top it off the waiter didn't even bother to bring me the check, they sent someone else!!! Really? read more

This has been the biggest disappointment in a while. I guess corporate Outback has cut deals with their vendors for cheaper cuts of meat and the local franchises have to deal with it. Service had always been good but the quality has really gone downhill. Maybe it's just our local restaurant but sad. I won't go back to the Outback anytime soon read more

all managers should be trained by steven,he was the best ive seen for ages,everything was great!!!! will def be back!!!

Worst ever. I walked over from a near Hotel TWICE to fix THEIR mistakes with my to go order and no one even offered to compensate me for the inconvenience. I won't be returning ever. Screw them read more

We were very disappointed in our meal on Tuesday May 16th. Our waitress Paige was very nice and attentive so it's not her fault that our food took way too long. As a former employee of Outback Steakhouse in the 1990's I'm very familiar with Outback's philosophy of customer service and great food. The food last night was so so and I know Corporate would not approve of the length of time it took. This is not the first time we have had this experience at this particular Outback Steakhouse Location. read more

There was a Tv commercial advertising 12 ounce steak at 12.99. we got there about 5 pm on Sunday 3/13/16. waited about 45 minutes to be seated then looked at menu for about 15 minutes with no one coming to take drink order or anything else. Nowhere was there any mention on menu of the special offer. I guess they were keeping it a secret so they could charge more. Finally got up and left because of NOT slow service BUT no service. went across street to Olive Garden and salvaged the evening. We will never go back and I will forever try to get people to avoid this place like the Plague. read more