The service department here is WONDERFUL ! I know getting campers serviced can take a while…read more.. they tend to be really backed up these days. The service team here worked with me AND KEPT ME UPDATED on status. A joy to work with ! Will definitely be back.

Can't get anyone to call me back. Only time they call you is if you are going to buy. Told me after…read moremy camper was fixed they would buy it. Quoted me almost 3 times what the cost to actually fix would be. Had it fixed by them. Still no call back. Pretty sure that's against the law. Now the GM is avoiding my phone calls. Adam (sales) also conveniently "forgets "to call people back and "must have missed your email" so regularly I'm not sure if he knows how to check and respond to an email. Originally worked with someone named Amy through their online portal. Loved her. Get everything in writing. Nothing they say can be trusted.

We brought our Grey Wolf to Carolina Campers for a problem with the AC when the original dealer we…read morepurchased from could not figure out the problem. We met Kenny that day and in less than 15 minutes, it knew what the problem was and then explained it while showing us the problem. Needless to say, we will STAY with Carolina Campers from here on out. When we had the current problem, again, Carolina Campers found the problem fast, got the part needed in also very fast and it was back on the road in a few days. Hats off and tons of kudos to Kenny, Taylor, Don, and Stephanie, not only for there intense efficiency, but also for their truly friendly help, expertise, and making us feel like they are "friends of the family". It's companies and people like this that make American businesses what they should be. You have our deepest appreciation, and we will ALWAYS come to Carolina Campers, not only for service, but when it's time to upgrade to a new RV as your prices on everything is SO much better than the competition. Thanks again and we wish you all the very best. Have a blessed day. Kirk and Sandra, Graham NC

We were on a trip south and could not get the water heater in our brand new Tiffin Wayfarer to…read morework. We figured it was a Owner/Operator error, but were clueless how to proceed. We called a Tiffin Dealer and they were very indifferent toward our problem. We saw Carolina Campers and RVs and pulled in with the hope they'd be able to help. They made us feel like they'd been waiting for us to arrive! Stephanie met us as we pulled in with a huge smile and let us know, that while they couldn't do Tiffin warranty work, they had two Tiffin qualified technicians. Within 5 minutes, we were introduced to Chad, who reset the Water Heater and then gave us a tour of the inside workings of the motor home. We were on our way within 30 minutes! Vacation Saved!

We met Kayla from the sales department at an RV show in Raleigh. She took her time with us and…read moreanswered all of our questions. She was amazing! After we purchased our RV, Rich walked us through how to use everything and let us take videos of him hooking it up to our jeep. The service was amazing and has continued to be high quality. The staff goes above and beyond to make sure you are happy and comfortable with your camper.

When my wife and I purchased a 2020 Dynamax Isata 3 with 5,000 miles, the sales folks were nice and…read morepolite. I suppose I trusted too much after that. The first time we set up the bed (it was set up for our walk through the), we discovered that the bed was sliced in half at the fold. After we called, they did the replaced the bed with a much cheaper/lower quality bed. We were also told the sales and service reps that all the maitenace had been done (oil change, filters, etc). In three months & 800 miles, the "Service B" notice appeared. When the Mercedes dealer did the maintenance, they told us that no maintenance had been done on it for the last 1 & 1/2 years at least. When they tried the change the air filter, they discovered a huge rats nest inside the air box. The the cost of the "Service B" was over $1,200. The sales manager and my sales rep apologized and promised to reimburse us. That was 5 months ago. After 2 follow up phone calls and one less than pleasant visit to the dealership, it seems obvious that they have no intention of making the reimbursement. If you do business with Blue Compass (and I'm not saying you shouldn't), just be careful and be more vigilant than I was. In the words of Ronald Reagan, "trust but verify".

We rented an RV from Cruise America and had a horrible experience. We spent the first day of our…read morevacation cleaning the RV it was filthy and had droppings in the drawers and cupboards. The next morning Ben spent a couple hours on hold trying to get some help from the company because we were having trouble getting the stove top to work. He never was able to talk to anyone at the main company and no one at the local company knew what was wrong. Another camper helped us figure out the problem. So the first two days we spent getting the camper set up. On the third day my husband woke up sick and tested positive for COVID. So, we returned the RV and headed home. Cruise America did not give us a refund for the five days we didn't use the vehicle. Bottom Line: Don't rent from Cruise America!

First time RV RENTAL in Greensboro. Office could be more organized but once you get to speak with…read moresomeone they are helpful. Rented for 2 weeks. Had minor fender bender. Definitely get the Zero Deductible Insurance. Turned it in with no problem. Two additional issues arose during our two week trip. The key to the storage broke off on day one. We contacted the National office and they really weren't able to help us with the issue. I followed their recommendations but Walmart & Home Depot had no clue about a replacement key. We went the whole trip without storage key. Really didn't matter in the long run because the camping sites are a low crime area. The second issue was the AC in the cab would go in and out. Fortunately it was on more than it was off. I contacted the national office. They were supposed to give me an appointment for someone to address the issue. They contacted me I reached out to them I never heard anything else from them. So we completed our trip without the AC issue being addressed. It didn't take away from our ability to enjoy the RV experience.

Dishonest. Incompetent. They charged me $1255.47 for at most 4 hours work. I'm not exactly sure how…read morethey reached that total, but of the total, $46 was for five minutes of work done right in front of me. No parts were involved. Worse, they neglected to purge the Alde heating system of air, causing a fail within 2 days of service. When I contacted Alde, they explained to me that the system has to be purged after servicing and all of the dealers know this. When I later talked to BlueCompassRV they said that they never purge Alde systems after servicing. Total amateurs. Expensive amateurs. Spent two nights in 40 degrees farenheit without heat due to Blue CompassRV's sloppiness and incompetence.

Sadly, there's no option for 0 stars or negative stars because that's what they deserve from us…read more Where do I even start...? After finding the 17 winnebago view 24g that we wanted, we went through the entire finance process through bill plemmons RV and found out they weren't even close to what boatloans.com (ask for Hal) could do for us. Bill wanted $16k down and 4.75% interest (10 yr loan) on the $78k RV with a 770 fico score. Hal at Boatloan.com got us 4.49% with only $7500 down. SHOP AROUND FOR FINANCING! PLEMMONS WILL NOT BE THE LOWEST. So, all but the down payment is wired to plemmons and they ask us when we'd like to come pick up our RV. We say either saturday or sunday and quickly find out they don't do weekend RV pickups because certain people don't work weekends. I ask "what about people who work for a living? How can they pick up their RV?" Our terrible salesman Ken Kaplan tells me that "people just take a day off from work to come. We sell 500 RVs a year and this is how we do it." And these guys supposedly pride themselves on great customer service?! We both take a day off from work and drive 5.5 hours north to pick up our RV at the scheduled time of 11:15am. The RV is supposed to be thoroughly checked out, filled with LP and diesel fuel, detailed etc etc etc and just ready to hop in and drive!? We get there and they try to make us take a 30 minute "tour of the parts store" I assume so they can sell us a bunch of over priced things that we can get on Amazon for probably 30-50% less. We said no thank you and told them we're trying to make this process go as quickly as possible because we were meeting family members who were driving up from NYC. Our horrible salesman Ken never bothered to come meet us. Instead we were passed off to a guy named John. John came out and said... "I have some bad news. The dinette slide won't go in but we're fixing it ASAP". He takes us out to the shop to see "our" rv for the first time. He gives us the "walk around" while the worker hammers and drills and bangs away at the slide. He's trying to show us how the toilet flushes but it won't flush because it says the black tank is full. We look at the tank levels gauge in the closet but it says the black tank is empty. So, either the black tank gauge isn't working or the toilet isn't working right. The Grey water says 1/2 full and the LP says 1/2 full. The floor isn't even swept. There's a brown stain on the carpet beside the bed, the porch light is only partially working (salesman said they didn't have one in stock and we could buy a new one ourselves LOL), they couldn't get the stovetop or water heater to light (gas was off) etc etc etc. John empties the grey & black tanks and the toilet flushes and of course the black tank gauge still reads empty because now we know it doesn't work It's pretty obvious they did almost nothing to prepare the RV for us although they say they check all systems. I say "ALMOST NOTHING" because I did notice that they sprayed a bunch of tire shine on the tires. I guess that's what they consider their "detail job"? Sad day for customer service. We make a list of everything not working or broken and go wait outside. We waited from 11:15am to 4pm and they still couldn't get the slide to go in! The salesman told me they put a new motor and a new board in it but it still didn't work. The last thing they said it could be was the wiring harness which would take 2 days to arrive. So, they then robbed a harness from another RV and put it in. That didn't work either. Later the service manager let it slip that they robbed ALL of the parts from another used RV on the lot. Nothing was actually new. Our ordeal had taken so long that by this time, our family who was driving from NYC to meet us in S.C. had arrived at the RV dealership. So, there's 3 young kids and 4 adults waiting for these guys to get our RV ready... and it should have been ready BEFORE WE EVEN ARRIVED at 11:15 am! To say we were upset would be an understatement. The thought of driving 5.5 hours back home without our "new" RV was really disheartening. Especially, since the manager absolutely refused to have the RV delivered to us once they finally repaired it. He didn't even offer us any compensation for our troubles that day. He did say if we came back to pick up the RV after they'd repaired it, he'd give us "some store credit". LOL! Store credit?! We just wasted 2 days off from work (had to put in for sick/personal time), drove 11 hours round trip, sat in your parking lot for 5 hours and you think "some store credit" is a realistic way to repay us for the nightmare you put us through? We finally just left. Now, they have almost all the money ($76,241) for the RV AND our RV! We have nothing but a huge headache, tired arses from the long drive and the need to decide what to do next. This is a small time dealer that you really should avoid if you want to be treated well, good service, a quality RV and fair prices.

Where do I start. We stopped in to just take a look and our salesman Raj almost sold a camper to…read moreus. We are still talking about it, but we are just not there yet. We have been looking for a while now and no other camper store listen to our wants like Raj did even the sales Manager Adam listen. They only showed us what we were looking for no other BS like another camper store I will not mention. When we are ready to buy, we will most definitely be going to General RV to see Raj again.

I normally do not leave long reviews, but after everything my family and I experienced throughout…read morethis process, I feel obligated to share my honest experience regarding the purchase of my 2026 Forest River Wildwood Heritage Glen 261FKRB from General RV in Salisbury. Initially, the sales experience was excellent. The salesperson was personable, confident, and made us feel valued as customers. My friend and I both committed to purchasing RVs on April 25, 2026, believing we were dealing with a company that prioritized professionalism, preparation, and customer satisfaction. Unfortunately, once the sale was completed, the experience became increasingly frustrating and disappointing. Before my walkthrough appointment on May 1, I clearly communicated to multiple staff members that taking time away from work directly impacts my income. I explained that it was extremely important for the RV to be fully prepared and ready before my arrival because every hour missed from work costs me money. I drove nearly two hours to the dealership after being told I could arrive early to begin the process sooner. Upon arrival, I discovered the wrong RV had been prepared entirely. Staff had apparently been cleaning and setting up another customer's unit. I was then told my RV would be ready in "15 minutes," but I ended up waiting well over an hour before the walkthrough even began. Due to the delays and lack of preparation, I lost an entire day of income totaling approximately $800. Once the inspection finally started, I immediately identified several quality issues, including improperly mounted ceiling lights, cabinet defects, a twisted cabinet rail, and an improperly sealed electrical/power box in the bathroom. While I understand manufacturers can make mistakes, I questioned why these issues were not caught during General RV's own pre-delivery inspection process before presenting the RV to the customer. The dealership agreed to repair the issues, but during one repair attempt, additional cosmetic damage was caused to the trim area, making the repair look rushed and unprofessional. I was then assured everything would be corrected and the RV would be delivered on May 7. However, upon delivery, the camper had a significant interior water leak, forcing the delivery driver to immediately return it back to the dealership for repairs. After another delay, the RV was finally delivered again on May 11. Unfortunately, even then, the camper had not been properly cleaned from the debris and mess left behind from the repair process. After everything that had already happened, this lack of attention to detail was extremely disappointing. At this point, my frustration is no longer simply about defects. The larger issue has been the overall lack of communication, preparation, urgency, and proactive customer service throughout the process. Nearly every update required repeated follow-ups on my end just to receive basic information regarding repairs or delivery timelines. Spending nearly eight hours at the dealership for what should have been a straightforward walkthrough process was completely unreasonable and reflected poor coordination between departments. To be fair, there were employees who attempted to help throughout the process, and I appreciate those efforts. However, good intentions alone do not fix systemic communication breakdowns and poor quality control. Purchasing an RV is a major financial investment and should be an exciting experience for families. Customers deserve professionalism, transparency, preparation, accountability, and proactive communication throughout the process. I genuinely hope General RV leadership takes reviews like this seriously and uses customer experiences like mine as an opportunity to improve quality control, communication, and overall customer service moving forward.

They say third time is the charm but... I have a 2020 winnebago Vita I bought from Camping World…read more...Ha!! Review on them later....grrr b u t ! I've had issues with a leak around my commode. I've taken it to a few other places to have this issue just placed a damn (trying to keep it G rated) Band-Aid on it. But Country Roads RV Center, their service team kicked that toilets butt. ( G rating ) I had to take in once and it stopped leaking for a little bit but their service tech finally found the problem the second time around! And you want to talk about quick! They got to the problem and THEN I made them fix a few "other issues" I needed help with. And!!! Installed a new kitchen faucet all in one day! Camping world would have taken a days to get this all done! Sorry Camping World. I think I've found another place to get this and that repair or fixed. Hey I just did a review for Camping World too! Their staff took me in and were so sweet and kind to me, an old veteran lady! I know I'll be back. And guys! The kitchen faucet looks amazing It really ties the room together! If you know where the quote came from you're cool and we just became best friends! Thank you again Service and Parts! It was a great experience! I wish you could work on the chassis of a mobile home, but HEY we can't all be perfect!! Jenny G. Prices were fair. Wanted to add that too. Later Dudes!

I delivered my travel trailer to Country Road RV Repair Center in the spring for what should have…read morebeen straightforward service: new tires, bearing maintenance, and a general mechanical review. I was told the work would be 2 weeks out, and I would get a call with any needed work at that point, months before our trip, was perfectly fine - or so I thought . After 3 weeks, I called them, and the tire estimate was double what Discount Tire quoted, and they said I needed a new slide motor. They then ordered it, with an ETA of 2-3 days. After nearly two full months of status updates of "next week", the trailer was still not ready. Estimated completion times came & went, and many weeks later, two days before our vacation, they explained the parts ordered were "wrong" and they would get right on it. I only received updates whenever I initiated contact, which never came to pass. This caused us to cancel a long-planned vacation -- and lose our non-refundable deposit in the process. This experience was not only frustrating but also costly. I have no problem paying premium repair rates and higher tire prices when the work is done correctly, but six weeks late is a bit much. On top of all that, they simply glared at me wordlessly when I finally picked it up and had no further explanations or even an apology when I picked the camper up several weeks late. Just told me the total. To add insult to injury, the owner replied with a fictitious story & timeline, leaving out the fact that I brought in on 6/10/25 primary the tires, bearings, and a mechanical inspection, and specifically mentioned the slide blowing breakers. After I checked in on the 7/11/25 (over a month later) did anyone mention the motor, and said the ETA was 2-3 days, and that work would be done in a day. From that point on, I called for any further updates. Every call was 2-3 days, until we missed our checkin date - otherwise, we WOULD have picked it up.

We had an issue on the road and called and they had us in and out in no time. They were nice and…read moreefficient! Great service and kind people! Thank you!!!

The very best, most knowledgeable & friendliest staff, bar none!…read more These folks treat you right and their prices are more reasonable than most.