The service department here is WONDERFUL ! I know getting campers serviced can take a while…read more.. they tend to be really backed up these days. The service team here worked with me AND KEPT ME UPDATED on status. A joy to work with ! Will definitely be back.

On 09/16/26 Went to purchase a brand new camper. It had water damage. WE had to point this out…read more They said we will get you another one no damage, just sign loan documents. Re-ordered camper was sent to the wrong store - Traveled extra hour to pick up the camper and it was the WRONG CAMPER! We chose to completely back out of the deal because of the lack of competance. 10/23/26 THEY HAVE NOT CLOSED OUT THIS LOAN OR UNWOUND THE DEAL. SO-I have a loan and no camper!!!! Incompetant is an understatement!

Shortly after buying my Airstream a tree jumped behind it while I was backing into a spot. My Dad…read morehad used them so I went to ODM. I wasn't sure what to expect because I had not bought my trailer from them. The Service Dept was wonderful. They gave me an itemized estimate after calling Airstream to confirm parts prices. When I went to pick up my trailer which was repaired perfectly, they refunded $150 because the Airstream guy they had talked to when they did the estimate had made a mistake in pricing parts to them. There is no way I would have ever known but they lowered the price to me anyway. I will never go anywhere else. And it's a 2 hr drive from home.

My mom and dad are starting their camper buying process. We stopped here to take a look at the…read moreAirstreams. Our sales consultant Melissa was a little stand offish at first but she came around. She showed us around and explained the differences between the lines they carry along with the benefits. She showed us some 3D walk throughs because most of the ones they wanted were sold on the lot. She said the business has really picked up so they didn't have a lot of inventory on the lot but of course an make special orders. They have lots of little parts and things to purchase in the showroom and the bathrooms are clean.

We brought our Grey Wolf to Carolina Campers for a problem with the AC when the original dealer we…read morepurchased from could not figure out the problem. We met Kenny that day and in less than 15 minutes, it knew what the problem was and then explained it while showing us the problem. Needless to say, we will STAY with Carolina Campers from here on out. When we had the current problem, again, Carolina Campers found the problem fast, got the part needed in also very fast and it was back on the road in a few days. Hats off and tons of kudos to Kenny, Taylor, Don, and Stephanie, not only for there intense efficiency, but also for their truly friendly help, expertise, and making us feel like they are "friends of the family". It's companies and people like this that make American businesses what they should be. You have our deepest appreciation, and we will ALWAYS come to Carolina Campers, not only for service, but when it's time to upgrade to a new RV as your prices on everything is SO much better than the competition. Thanks again and we wish you all the very best. Have a blessed day. Kirk and Sandra, Graham NC

We were on a trip south and could not get the water heater in our brand new Tiffin Wayfarer to…read morework. We figured it was a Owner/Operator error, but were clueless how to proceed. We called a Tiffin Dealer and they were very indifferent toward our problem. We saw Carolina Campers and RVs and pulled in with the hope they'd be able to help. They made us feel like they'd been waiting for us to arrive! Stephanie met us as we pulled in with a huge smile and let us know, that while they couldn't do Tiffin warranty work, they had two Tiffin qualified technicians. Within 5 minutes, we were introduced to Chad, who reset the Water Heater and then gave us a tour of the inside workings of the motor home. We were on our way within 30 minutes! Vacation Saved!

First time RV RENTAL in Greensboro. Office could be more organized but once you get to speak with…read moresomeone they are helpful. Rented for 2 weeks. Had minor fender bender. Definitely get the Zero Deductible Insurance. Turned it in with no problem. Two additional issues arose during our two week trip. The key to the storage broke off on day one. We contacted the National office and they really weren't able to help us with the issue. I followed their recommendations but Walmart & Home Depot had no clue about a replacement key. We went the whole trip without storage key. Really didn't matter in the long run because the camping sites are a low crime area. The second issue was the AC in the cab would go in and out. Fortunately it was on more than it was off. I contacted the national office. They were supposed to give me an appointment for someone to address the issue. They contacted me I reached out to them I never heard anything else from them. So we completed our trip without the AC issue being addressed. It didn't take away from our ability to enjoy the RV experience.

We rented an RV from Cruise America and had a horrible experience. We spent the first day of our…read morevacation cleaning the RV it was filthy and had droppings in the drawers and cupboards. The next morning Ben spent a couple hours on hold trying to get some help from the company because we were having trouble getting the stove top to work. He never was able to talk to anyone at the main company and no one at the local company knew what was wrong. Another camper helped us figure out the problem. So the first two days we spent getting the camper set up. On the third day my husband woke up sick and tested positive for COVID. So, we returned the RV and headed home. Cruise America did not give us a refund for the five days we didn't use the vehicle. Bottom Line: Don't rent from Cruise America!

If I hadn't heard it myself I wouldn't have believed it!…read more I stopped by the service department for a minor problem, but I had to wait for Russ, the service manager to finish a call with a woman trying to schedule a repair appointment. It was on speakerphone when I arrived and I have never heard anything like it....she demanded an appt....he offered her one...she demanded an earlier one. He asked her to bring her unit in and leave it so that he could try to work her in sooner. ( she lived 45 minutes away). She ranted about her husband's knee replacement and when Russ admitted that he hadn't had one personally, she wished that such would be his fate....great I thought...he will tell her off and I can get my turn! But NO...this went on for over 20 minutes with her being mean and vindictive and he being a perfect gentleman. I have never seen or heard anything like it! I would have climbed through the phone and....never mind. Just wanted to say what a wonderful guy Russ is. Oh yeah...and he fixed my little problem on the spot.

I would give them -500 stars if I could! When I bought my camper from Josh Crow he promised me all…read morethese things would get done to my camper and it never happened costing me an additional $700 out of my own pocket to fix what they said they were going to fix! They were also very shady about putting a VIN number to another camper on it when I came to pick it up because they didn't tell me they didn't have the title. They registered it as another camper and now I am having to go through the process with the bank of getting them the correct information because blue compass and or Josh Crow will not call me back to straighten this out In my experience this company is a very dishonest thieving un loyal untrustworthy horrific experience place to even think about buying an RV from! Steer far far away from the shysters

i've been shopping for a RV years RV is the only dealership that we have used starting with the…read moreones we bought in Michigan. never had a problem with anyone there. This time I was doing it on my own. I purchased a brand new 2027 Redhawk. I major problem is that when people have an issue instead of going through chain of command the first thing they wanna do is blast out a company online to make them look bad. We don't even know if those people really bought an RV we don't know who they bought it from. They don't know proper procedure is if you have a problem with a Ford or Chevy, you take it to a Ford or Chevy dealership if you ever go anywhere and you don't think that you're getting the correct answer you ask for management and try to be nice and kind throwing people or companies under the bus is a very immature and unfair act I researched for years quality I've watched hundreds of people on YouTube explaining a lot of helpful information on you get what you paid for if you an entry-level camper and that's all you can afford fine but that's something that you should've researched before going in and making such a high dollar . I'm not claiming to be a genius but I have common sense. Does it get frustrating at times yes it will but a different way to handle it to on yelp or I'm sorry if I could do a 10 out of five stars for RV I would do it are there people that are sometimes cranky and rude yes but you do a work around in your own time, you will find the correct person to help you. Please do not take others ranting on here for face value for everyone person that had a bad experience. There will be more that have great experiences. The difference is when they have a bad experience they feel the need to go online and make the company look bad because they didn't get what they wanted when they wanted. Funny thing is those of us who had an excellent experience wouldn't even think to come on here and put negative things on and the only reason that I wanted to post this was because my experience was awesome. I thank everybody at RV again for the wonderful service for the they gave me while I was going through this process for the last year. KC

I normally do not leave long reviews, but after everything my family and I experienced throughout…read morethis process, I feel obligated to share my honest experience regarding the purchase of my 2026 Forest River Wildwood Heritage Glen 261FKRB from General RV in Salisbury. Initially, the sales experience was excellent. The salesperson was personable, confident, and made us feel valued as customers. My friend and I both committed to purchasing RVs on April 25, 2026, believing we were dealing with a company that prioritized professionalism, preparation, and customer satisfaction. Unfortunately, once the sale was completed, the experience became increasingly frustrating and disappointing. Before my walkthrough appointment on May 1, I clearly communicated to multiple staff members that taking time away from work directly impacts my income. I explained that it was extremely important for the RV to be fully prepared and ready before my arrival because every hour missed from work costs me money. I drove nearly two hours to the dealership after being told I could arrive early to begin the process sooner. Upon arrival, I discovered the wrong RV had been prepared entirely. Staff had apparently been cleaning and setting up another customer's unit. I was then told my RV would be ready in "15 minutes," but I ended up waiting well over an hour before the walkthrough even began. Due to the delays and lack of preparation, I lost an entire day of income totaling approximately $800. Once the inspection finally started, I immediately identified several quality issues, including improperly mounted ceiling lights, cabinet defects, a twisted cabinet rail, and an improperly sealed electrical/power box in the bathroom. While I understand manufacturers can make mistakes, I questioned why these issues were not caught during General RV's own pre-delivery inspection process before presenting the RV to the customer. The dealership agreed to repair the issues, but during one repair attempt, additional cosmetic damage was caused to the trim area, making the repair look rushed and unprofessional. I was then assured everything would be corrected and the RV would be delivered on May 7. However, upon delivery, the camper had a significant interior water leak, forcing the delivery driver to immediately return it back to the dealership for repairs. After another delay, the RV was finally delivered again on May 11. Unfortunately, even then, the camper had not been properly cleaned from the debris and mess left behind from the repair process. After everything that had already happened, this lack of attention to detail was extremely disappointing. At this point, my frustration is no longer simply about defects. The larger issue has been the overall lack of communication, preparation, urgency, and proactive customer service throughout the process. Nearly every update required repeated follow-ups on my end just to receive basic information regarding repairs or delivery timelines. Spending nearly eight hours at the dealership for what should have been a straightforward walkthrough process was completely unreasonable and reflected poor coordination between departments. To be fair, there were employees who attempted to help throughout the process, and I appreciate those efforts. However, good intentions alone do not fix systemic communication breakdowns and poor quality control. Purchasing an RV is a major financial investment and should be an exciting experience for families. Customers deserve professionalism, transparency, preparation, accountability, and proactive communication throughout the process. I genuinely hope General RV leadership takes reviews like this seriously and uses customer experiences like mine as an opportunity to improve quality control, communication, and overall customer service moving forward.

They say third time is the charm but... I have a 2020 winnebago Vita I bought from Camping World…read more...Ha!! Review on them later....grrr b u t ! I've had issues with a leak around my commode. I've taken it to a few other places to have this issue just placed a damn (trying to keep it G rated) Band-Aid on it. But Country Roads RV Center, their service team kicked that toilets butt. ( G rating ) I had to take in once and it stopped leaking for a little bit but their service tech finally found the problem the second time around! And you want to talk about quick! They got to the problem and THEN I made them fix a few "other issues" I needed help with. And!!! Installed a new kitchen faucet all in one day! Camping world would have taken a days to get this all done! Sorry Camping World. I think I've found another place to get this and that repair or fixed. Hey I just did a review for Camping World too! Their staff took me in and were so sweet and kind to me, an old veteran lady! I know I'll be back. And guys! The kitchen faucet looks amazing It really ties the room together! If you know where the quote came from you're cool and we just became best friends! Thank you again Service and Parts! It was a great experience! I wish you could work on the chassis of a mobile home, but HEY we can't all be perfect!! Jenny G. Prices were fair. Wanted to add that too. Later Dudes!

I delivered my travel trailer to Country Road RV Repair Center in the spring for what should have…read morebeen straightforward service: new tires, bearing maintenance, and a general mechanical review. I was told the work would be 2 weeks out, and I would get a call with any needed work at that point, months before our trip, was perfectly fine - or so I thought . After 3 weeks, I called them, and the tire estimate was double what Discount Tire quoted, and they said I needed a new slide motor. They then ordered it, with an ETA of 2-3 days. After nearly two full months of status updates of "next week", the trailer was still not ready. Estimated completion times came & went, and many weeks later, two days before our vacation, they explained the parts ordered were "wrong" and they would get right on it. I only received updates whenever I initiated contact, which never came to pass. This caused us to cancel a long-planned vacation -- and lose our non-refundable deposit in the process. This experience was not only frustrating but also costly. I have no problem paying premium repair rates and higher tire prices when the work is done correctly, but six weeks late is a bit much. On top of all that, they simply glared at me wordlessly when I finally picked it up and had no further explanations or even an apology when I picked the camper up several weeks late. Just told me the total. To add insult to injury, the owner replied with a fictitious story & timeline, leaving out the fact that I brought in on 6/10/25 primary the tires, bearings, and a mechanical inspection, and specifically mentioned the slide blowing breakers. After I checked in on the 7/11/25 (over a month later) did anyone mention the motor, and said the ETA was 2-3 days, and that work would be done in a day. From that point on, I called for any further updates. Every call was 2-3 days, until we missed our checkin date - otherwise, we WOULD have picked it up.

I am writing to express my heartfelt gratitude to Johnson Family RV for their exceptional service…read more Unfortunately, I have been preoccupied with other tasks and am long overdue in composing this note. Recently, while traveling from Florida to New Hampshire, we experienced an unexpected issue and totaled our travel trailer. Apparently, an object kicked up and knocked the spring pin off the through pin that holds the hitch to the receiver. This resulted in the stem of the lift jack plowing a 2 1/2 inch groove, approximately 100 feet long, down the side of Virginia's Route 100 and Dry Pond Road. The A-frame was bent approximately 20 degrees, the electric jack was severely damaged, the hitch itself was bent, and the cabin of the camper shifted forward about 1 1/2 inches. It was no longer safe to continue our journey. The truck driver, Darren, from Russells Garage (whom I also highly recommend), suggested that we take our camper to Johnson's Family RV, which proved to be excellent advice. Experiencing a camper crash and total loss halfway to your destination is an overwhelming situation, involving insurance, towing, estimates, hotel rooms, and decisions about whether to purchase a new camper or return home. However, Missy, Doug, Frank, and the entire crew at Johnson's went above and beyond to make the process as seamless as possible. They efficiently prepared the estimate, communicated with the insurance company multiple times, explaining our situation, and within a couple of days, we were able to depart with our new RV, and we couldn't be happier. The pricing was very fair (I verified), and the understanding and service they provided far exceeded our expectations. I can recommend, without reservation, that Johnsons Family RV was one of the best decisions we ever made.

We had an issue on the road and called and they had us in and out in no time. They were nice and…read moreefficient! Great service and kind people! Thank you!!!