We purchased a refurbished treadmill from them, with a guarantee. One month in, the side panel fell off, which was cheaply glued on. Along with pieces falling off, the belt makes all sorts of noises that our clients always complain about. I called them and they said they would fix it or replace it. They never got back with me, and to this day they won't return my emails or calls. It has now been 12 months since we purchased the treadmill. According to their warranty/guarantee, they should have replaced the treadmill or given us our money back. So now, I am stuck with a $4,000 hunk of junk. I wonder how these people are even in business!!! Customers beware!!!
Also, I forgot to mention that they initially brought us the wrong treadmill, then tried to replace it with another cheaper model treadmill that was not in good condition!!!!! Should have paid $2000-3000 more for a new one. read more