Called for a grout cleaning in my kitchen and had an appointment for an estimate however got the…read moredates mixed up. The owner wasn't very pleasant about it and actually rather rude when speaking to him about the situation to try and reschedule.

They didn't use any detergent, nor deodorizer. Disappointed with their work ethic. I have health…read moreissues and my husband does too and we are elderly and we think they should realize that we can't afford the loss. They rushed through the rooms and didn't clean the whole floor. We will never call them again. We will warn all our friends to never hire them. I don't want to see anyone else to suffer what we did. People should care. I hope they learn to care and learn the correct way to clean carpets!

Found ourselves in a pinch with our vinyl plank flooring project and Joe's team stepped in and…read moresaved the day. His crew was quick, professional, friendly, and cleaned up when they were done. :) We couldn't be happier with the results.

DO NOT DO BUSINESS WITH THIS "COMPANY"!!!…read more I have given them plenty of opportunity to make this right. The owner, Joe, continues to change his story and back out of promises. They will take your money up front but refuse to stand behind their work. I had several concerns immediately after my floor was installed. I was reassured that they would stand behind their product and workmanship if any issues were to arise. Sure enough my early concerns became a reality. I have contacted them by phone and email several times and have not had a response. Was told on the phone they would call me back but haven't yet. They worked really hard to get my money but aren't willing to even talk to me about my concerns now. Their slogan is "We don't want all the business...just your business." Well they should change it to "We don't want to screw everyone...just you!" Very disappointed by a company I initially trusted and spoke highly about!

I called this company on June 22nd for an quote on repairs I was looking into. They quickly…read morescheduled me Thursday June 25th for 2-5pm. The day they were supposed to arrive they called me 2:12pm try to reschedule with no room for compromise. I needed these quote by Friday. Begins telling me they wouldn't even have the quote until next Tuesday. Completely unprofessional business, I even called off work to uphold them to the promise of fulfilling what they advised!! I guess integrity is not a part of this business standards

What a fantastic and quick turn around this company did!! We…read morehad a leaky kitchen sink and it turned out we had a faucet that was known to have problems. They came out Thursday to check in it and Friday at 12, they had a new one out in. I am wowed by their speed and professionalism.

We have the best experience with carpets by Otto! The employees and installers were exceptional!…read moreThe carpet and padding exceeded our expectations. The installer is so experienced, the carpet is seamless! They are trustworthy and professional! What a great value!​

Had 2 rooms of carpet installed on 2 different days and both sets of installers were pigs! One…read moredidn't bring a vac because it had broke week before. They were going to put new pad over dirty dusty floor but we had them use OUR wet vac to clean!! Do not recommend! Use Modern floors I heard they do a much neater and cleaner install!

Responded quickly, very professional, understanding, and willingness to help the client.read more

From the owner: -Flooring -Bathrooms…read more-Kitchens -Design Consultations

Highly recommend Entrusted Hands, LLC ! They just finished a major project for me doing…read moreelectrical, drywall, and paint, and the results are flawless. It's rare to find a team that excels at both the hidden technical stuff ( the wire ), and the visible finishings ( smooth drywall and perfect paint ). They were professional, clean & on time, and efficient. If you want the job done right the first time, call them.

Very trustworthy and delivers excellent quality work. Highly recommended and I will definitely use…read moreagain!

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Jeremy was great. Came out quickly to give us an estimate on a foundation repair on our porch and…read moregraciously fit us into his schedule quickly since we needed a repair before our open house to sell the house. Great work, too! Wouldn't hesitate to use him again.

Punctual. Courteous. Kept everything clean and tidy. Worth the cost for doing the chimney.read more