Our tire blew out late Thursday night on the way to our vacation destination. We needed a quick…read morefix. Randomly, through our insurance company, we had our vehicle towed to Wilson Tire & Alignment. What a great choice! As soon as they opened in the morning we were in contact and they said they had to order our type of tire but it would be in by 11. A short time later they called back and said they could actually patch the two holes because they weren't as bad as they originally appeared. They could have us on our way in a short time. We let them know we would get there as soon as we could find taxi service or an Uber. They offered to drive ten miles to our hotel, pick one of us up and transport us back to our vehicle. Overall, two patched holes and transport to their business set us back just 30 dollars. On top of that, one of the employees wrote out the directions he would take to get to our destination. Wilson Tire & Alignment went above and beyond to help some out-of-towners get back to their vacation. I couldn't recommend it more!

My contact at Crouch was young Austin, who had to deliver some bad news to me about additional…read morerepairs/expenses, but did so straightforwardly with explanations that made sense, and also answered my questions about my make and model's reliability and whether the cost of repairs would net out as worth it to the best of his ability. He also went above and beyond to drive me home after I dropped my car off, which was 15 minutes away and sort of on his way home but not really.

These guys are great. We were traveling on Interstate 95 when we ran over a retread tire. It caused…read moresome problems with our undercarriage. They help us ASAP. It took five minutes and they were absolutely wonderful. Fred Lansdale, PA

Ashley and Bobby were Godsent! Saved my Saved my Easter holiday on a road trip back home. Details…read morewill follow!

From the owner: Honesty Is Our #1 Promise To Our Customers! We Strive To Make Every Visit Or Encounter 100%…read morePositive! We Welcome Everyone With Open Arms & Hope To Keep Everyone & Their Loved Ones Safe On The Roads. Our Prices Are Unbeatable & We Are Always Willing To Work With Anyone No One Is Every Turned Away!

What started as a simple tire installation ended up ALMOST KILLING ME! BEWARE OF THIS SERVICE…read moreCENTER! Came in for service to get tires installed after purchasing them on TireRack. Tire Rack recommends this service center as a premier installer. BIGGEST MISTAKE EVER! (MORE BELOW) Scheduling Service Scheduling service was not difficult at all. I spoke to a representative at this service center and set up an appointment with ease. I spoke to them on a Tuesday and had a service scheduled for Friday morning. The cost to install four tires was about $100. One reason for the loss of a star is because there is a coupon on their website for $20 off of $100 or more in service that the representative did not mention. I had to ask them about it to see if it applied to this service. The service representative said that I could use the coupon and sure enough when the final bill came, it came with $20 deducted from the final cost. Total: -1 star (4 stars) Waiting Area When you first enter the service shop there is a front desk / reception area with chairs. After I checked the car in I sat on the chairs in front of the reception area thinking that was the only waiting area. Later, when I was looking to see if there was some sort of vending machine or water dispenser did I find that there was an entire waiting area inside of the service center that the front desk receptionist failed to mention existed. Minus another star. Total: -1 star (3 stars) Service I brought the car in at about 9AM and was out in a little over an hour and a half. Although there was only one car ahead of me, I was told ahead of time that tire installation usually takes about an hour so a thirty-minute overage is not far outside of the anticipated time. Total: 0 stars (3 stars) PROBLEM Prior to bringing the car in for the tire installation, I noticed that the brakes were making a noise. I specifically asked if the technician could take a look at the brakes. The lady who worked at the front assured me that they would take a look. After the technician dropped off the paperwork I asked her again about the brakes to which she replied (based off of the technician's report) that there was nothing wrong with the brakes. She reiterated that had the technician found any issues with the brakes they would have noted so in the report/receipt once they handed it off to her. Yesterday, my brake pedal started sinking and the brakes were not engaging fully while I was driving southbound on I-95. I had the car looked at and the technician found that the brake pads were completely worn out causing the calipers to break off that led to all the brake fluid draining out of the vehicle. With my Ford E-350 being a front-wheel-drive vehicle, the technician said that there is no way that the brake pads and the calipers in the REAR of the vehicle would have worn down to that point within a couple of weeks. Especially considering the fact that the car is driven only 2 times a week. I am not sure how much trust and respect should be given to an auto service center that can't even see that a brake pad is worn out. Furthermore, I trusted them with this diagnosis that could have ended up causing significant physical harm to myself and others. This is a church passenger vehicle that is used to carry sometimes as many as 11 passengers at a time. Luckily this problem occurred without any other passengers on-board. However, this could have become a very large catastrophe. Please BEWARE of this shop and beware of the work they do. Total: -2 stars (more if possible) (1 star) CONCLUSION: This shop has great reviews from other customers and this may have been a one-time anomaly. However, I felt that future customers should be made aware of this situation and should be able to make an informed decision as to all the positives and NEGATIVE aspects of this auto shop. While this is a service center that does Maryland State Inspections for safety, I want to call into question the thoroughness and validity of the work they do in inspecting vehicles. What should have ended up simply being a brake pad and rotor change ended up costing double because of caliper destruction. I hope that the management and ownership of this service center get a chance to review what happened and make the necessary changes to the work they do. This is the prime example of a service center haphazardly and negligently checking vehicles that put people's lives at risk. This should NEVER happen again.

I could not be happier. I found this facility in google when I needed clutch work on my 2005…read moreSubaru. Kerrie was very helpful in making me feel like a valued customer and was able to have my car looked at very quickly despite the long waits other mechanics had. The mechanic working on my car, Chris, was knowledgeable and I feel took extra care to make sure things were done right. I can't recommend this place enough. The prices were VERY reasonable and the work done was perfect. Thanks again for a great first experience. I will be back with any other car issues I have.