Amazing service! Upon arrival I received quick assistance and all questions were answered. They took their time to take the extra step and made sure I left fully satisfied, looking forward to being a long term customer! read more

Customer service is garbage. I spent $360 or progressive glasses. The lens fell out after about a dozen uses. They replaced the screw and 2 days later the lens and the frame were broken. They tried to blame me and when I said their product was garbage they kicked me out. Don't do business with these scam artists. Go online, it's 1/3rd the price and you get better service. Don't get ripped out by these people, it's not worth it. I have $10 glasses that have lasted me years. Cheap frames made in China they charge $100's for. read more

Do not recommend this place. Prices are average and clearly the service is not necessary once they have your money. Had a great initial experience. Lady was super nice and provided me great service. However, they took 2 months to get me my glasses, made several errors on their end. Finally got my glasses asked to speak to the manager about my frustration. I told the manager I understood they're busy but wanted to discuss this issue. We agreed she would call me the next day and now it's been 2 weeks. read more

My glasses still aren't ready; and its been almost 5 weeks that I've been waiting now....with no date I can expect them to be ready for pickup, either. This place sucks. Don't bother wasting your time. Go anywhere but here. read more

Could not recommended this team more!! Just left my first appointment there and it's safe to say I won't be going anywhere else, from the moment I walked into the clinic the receptionlist made me feel so welcome and doctor Steven was beyond kind and made my experience so fun!! Then I went across to pick my glasses and the real fun began everyone was so excited to find me my perfect pair of glasses, I had Amanda and atleast 4 others picking out glasses for me, as well as doctor Steven giving his input...it was a BLAST!! highly highly recommend this amazing team!! Only took 15 minutes to find my perfect pair within my budget because of this fabulous team!! read more

I have been coming to this business for 20 yrs. service is great and the variety of glasses is wonderful!

By far this was the worst experience in my 25 years of ordering glasses.It started with ordering the glass progressive lenses in April, paying in full and waiting 5 weeks to find out the left and right lens where misaligned.Back to square one another 5 weeks of waiting and this time I could not see with my right eye in the medium or close range at all.By this time it was mid July and trying to avoid another 5 weeks of waiting I decided to have them make me the cheaper plastic bifocal lenses in there own lab.Even thou it should have been only 2 weeks and it should have been thin polycarbonate (1.7mm), again it took 5 weeks and they used the thickest plastic (5mm) and refused to reimburse me for the difference in price (approx. $350). read more

sold me twisted frames and when I asked for a refund was told they were keeping money for the lenses and a restocking fee. lenses are useless without the frames. And they are going to restock twisted and bent frames? read more

Very good service, best prices in town, always ready to help with adjustments or repairs and not only with glasses we bought from their store. Will be back every time we need glasses. read more

Ouellette Eye Care is, to me, the best around! They are always friendly and willing to take the time to help you pick out frames. I am so indecisive that I need the TIME to go back and forth on different styles and they allow me to do that without making me feel like I'm bothering them. I don't have coverage so my eye exam was free with eyeglass purchase of $200+ Just be ready to purchase the same day. They bill insurance as well. I've never had a bad experience there. Shout out to Tania the optician there! She won't let you go home with frames that don't suit you and fits them perfectly to your face! read more

been dealing with these fine peeps for over 12 years now,,never ever once had a bad experience!! the entire staff is friendly,professional and go above and beyond!!! and selection is great!!! no other place to go as far as im concerned!!!! read more

Went in for eye exam on day of appointment the 2nd and was told I had the wrong day that it was the next day. Came back the following day with appt card for the 2nd. Showed optometrist the card and he made a joke of it. Even that would have been ok but no person in the office could find in them to say sorry we made a mistake .I will not go back. Ronald R. read more

This place is a joke. I stood in there by myself for 2 hours waiting for someone to help me, but they served all of the FAMILIES instead--even as soon as they walked in the door. Obviously they're going to make bigger sales with a large group of people instead of one woman who has been waiting in the store for 2 hours. I'm never going back to this place. I can't believe they prioritize customers like that. read more

Terrible service. Took over two weeks to get two pair of glasses. When they finally called to say glasses were ready, they wouldn't give us the glasses because insurance forms weren't signed properly because they forgot to include all the sheets that needed to be signed. Since there were two pair, they could have let us take one pair due to their mistake, but no. They were barely apologetic and made zero effort to make up for their mistake. read more

I am actually writing to respond to the previous review, your review is a joke! I have been a client with Ouellette Avenue Eye Care for several years. I have never experienced what you have described. You must have been dressed in camouflage, I know other people who patronise this location and have never heard a story such as yours. I would like to say the staff are very attentive and go out of there way to help. read more

Overall experience was very pleasant!!The service was very personal and the employees spent time with me to find the best glasses to fit my face. There was a huge frame selection and the prices were the most reasonable in the city! (I've been shopping around) They were very understanding and accommodated all of my needs. read more

Initially I was afraid the selection of frames would be limited, particularly for my son who is a young adult with no coverage. I took a chance and was very well treated as was my son who also found satisfaction. A month later, he had an accident and his frames were broken. His vision is very poor without glasses so I brought him in to see whether the frames could be repaired. As it turned out, he needed new frames which I accepted I would have to pay for once again. The staff was extremely compassionate and my son had new frames within a few hours and they did not want payment. My son had tears in his eyes when the employee told him there would be no charge. Although I can't go into the details here, my son was probably at one of the lowest points of his life thus far on that very day. That small gesture of kindness on the part of that employee, will never be forgotten. read more

DO NOT GO HERE! The crap glasses we waited 2.5 weeks for broke after 6 days, my son bumped his head just a bit and the arm snapped off. I called to ask for the pupillary distance measurement they took because we moved away, but I am told they do NOT give out Pupillary distances, unless we pay $50. They already measured him, we already bought glasses, and they are holding this info hostage. This sounds illegal, at the very least REALLY BAD BUSINESS. read more