Requested a quote on Saturday 11/01. Gave the address for the property, included photos of the tree to be addressed. Made arrangements for someone to come out on Wednesday 11/05 at 5pm for a quote. At my request, they agreed to going out there on his own (without me being there) and said, "Sounds good ill get you typed up in my system and ill be out Wednesday around 5pm and once I havr everything typed up ill email the estimate over to the email you provided." On the morning of the 11/05, I sent a follow up message to confirm he was coming out for the quote. I received a message, "I got your message on fb yes we are still on for 5pm this afternoon." No one came out that day. The next morning I received a message from Amanda K. that stated, "Aaron gave you a call yesterday afternoon to confirm that you were at your new home. He didnt get an answer or call back and we dont come out unless we have a confirmation call. Would you like him to come out this afternoon?" I messaged back and said yes and that I had a confirmation text from yesterday, that he was informed we would not be there and he could go any time. I included a screenshot of the confirmation. Amanda then both texted me an apology and called me apologizing for the confusion and saying that she will send someone out that afternoon. At 4:32 pm that day, Amanda texted me and said "Aaron is about an hour away and will be calling." I texted back that I was out of work at 5:45 p.m. No response until yet another text from Amanda stating, "Aaron did call while he was at the house. A received no answer. I understand that you where at work. Sorry we were not able to provide you with a quote for our services. I hope you are able to find another company." Stunned, I messaged yet again and asked what on earth was happening and Amanda messaged that they are a "we are a small business and I have to keep a schedule in the afternoons as we only have limited daylight I could not have home wait until 5:45 for a phone call." What?? We already agreed to a written quote four days ago? Absolute lack of customer service - it must be nice to reach the level of success that you can treat potential clients who are planning to pay $8k+ for services so haphazardly. Zero communication and failure to follow through on what was agreed upon. read more

Very pleased with their service, quick, efficient, and high quality. Cleaned up the area spotless. The best tree service I have ever used and at the top of my list overall for any contractor service period. Do not hesitate to call! read more

Otto Tree Service took down this huge tree, grinded up the stump and cleaned up the mess! Job well done! read more

Otto Tree Service - Otto Tree Service took down this huge tree and grinded the stump and cleaned up the mess!!! Job well done!! - Tree Services Near Me - Waterford, Michigan

Otto Tree Service did a fantastic job. Very pleased with this company. They were professional, polite, and had the job done quickly and were very skilled. Had three trees cut down. They cleaned everything up and our yard looked great when they were done. Very happy. Will be recommending their services to friends and family, and neighbors! Thanks Otto Tree Service. Another happy customer. read more

I highly recommend Otto Tree Sevice. Very efficient went above and beyond our expectations. Best price around!

They are OCD about communication. Calls are promptly returned, emails are swiftly answered, and texts are responded to immediately. I needed a large oak removed. Otto had heavy-duty professional equipment to get the task done safely and efficiently. The workers were professional, sober, and thoughtful. Otto is the best value for my money. Their customer service rocks! read more

I would highly recommend their service. Very efficient and careful not to tear up your grass, everything cleaned up nicely. Very pleased, I would use them again read more

We have used Otto Tree Service twice, and both times they have done a fantastic job on removing our dead trees (& tree trim), stumps, & bushes, and cleanup. I would definitely recommend them. read more

We called a number of companies to source quotes for the removal of a very large tree on our property. Otto Tree Service came out quickly after the initial contact, and the owner Aaron was very helpful answering questions while we spoke and he took notes to provide an estimate. At the time he did not provide an exact price, but everything else he communicated had us interested in working with them. He also mentioned it would be about two weeks to get out and do the job once we approved an estimate. Their initial estimate was priced reasonably alongside a couple other good options, but Aaron's attitude about the project and the effort he made to confirm all the details moved them up to our first choice. Unfortunately, things went poorly after that. His Office Manager sent over the estimate later that night, which we approved a few hours later. The next morning, she called us back to say "I messed up and shouldn't have sent that, we actually need to charge you $1,000 more to do that job. My bad!" She had some reasonable excuses (they would need to subcontract portions of it, it would probably span two days, it was large and there were safety concerns)... but all of that was on the table between the visit and the sending of the estimate. It felt like the upcharge was added on after we eagerly approved the project that night, but it was blamed on "sending the wrong version of the proposal." It is worth noting the Office Manager is the Owner's spouse, so the "communication breakdown" was a bit of a stretch. It also felt like she was adding on the extra thousand - a call directly from the Owner who came out for the estimate, explaining his concerns, would have changed our reaction quite a bit. They also had 5 hours to look over which version of the half-page estimate they were sending... I was pretty put off and told her I would have to consider what comes next. I feel like a lot of people would have just bailed on them based on the "misestimate" and rightfully so, but I've had to go ask clients for more money for various reasons, so I get it. She called back an hour later and hesitantly told me they would agree to do it for the initial quoted price, but in all subsequent conversations she kept framing the conversation around stuff like "well, it might take longer than expected... we might need some larger equipment..." We thanked them for reconsidering the modified price tag, and reluctantly agreed to move forward. She said she'll be in touch to get us on the books in the next week or so. Then, she called a week later and said she would call Aaron to get us on the books for the following week. Then, two more weeks passed before she called back to tell me that they were now looking at dates approximately 2 months out from the initial estimate (no longer in her control because they had to subcontract a crane operator, and he was booked months in advance). Again, I said fine, whatever, lets just keep this moving. Then, she called back a week later and moved the date back another two weeks. There was now 3 months between the estimate with "two weeks" and an actual date on the calendar. And that new date was in the middle of December, which presumably was going to run into weather and staffing issues because obviously. Between the "oopsies, give us an extra thousand dollars" and the "two weeks" turning into three months to possibly get to our job, I cannot say I would recommend them. However, in their defense, they didn't actually get to do any work on our property, and the owner did seem very competent while discussing the project initially. As a sidebar - after the first two weeks lapsed with no proposed date, we ended up getting another estimate from a company that also said "two weeks pending your approval." Lower price point, all the work Otto had agreed to do and then some, only moved the date once (by a week due to rain), and the project is now completed over a month ahead of the first possible date Otto gave me. I felt bad having to call and cancel with Otto, but they had nearly two months to get out here and tackle the project, and the admin blunders left me feeling like I was going to be waiting another two months at a minimum and was still unsure what I would be charged. I would also note that I phoned 17 vendors, and only 6 of them were even willing to come out and quote due to a busy summer storm season leading to a backlog. To that end, I wasn't necessarily surprised it was going to take a while to get to, but the issue ended up being communication and honesty once we were on our third delay. read more