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    Otto J Hanssen DDS

    2.0 (1 review)

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    18 years ago

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    Molen Oral and Implant Surgery

    Molen Oral and Implant Surgery

    3.4(25 reviews)
    5.7 mi

    Dr. Molen was knowledgeable, went into great detail an explain the process in great length,he made…read morewhole situations at ease for me ... My only issues is rest of staff need a more gasp of understanding toward people with a disability! few of ladies in front desk need learn that and address it , As well the policy on ADA that need to be addressed. policy need to in written about the charges of rescheduling $150.00 for something that was imposed on a issued that didn't understand in my case. I never been so upset and angry about these young ladies face expressions little laughing, smirk smiles THEY didn't have once of compassion or show it how treat a person with an disability . just questions of how I going to pay for rescheduling fee! other then that , Dr.Molen was great and i would recommend him...

    I'm not sure how the office can come up with a price for an implant without seeing the patient, but…read morethey did! When I questioned how they did (more than $1,000 more than another local oral surgeon), they coudn't/wouldn't share the methodology because there was none! It was by my history only. When I inquired about having a pre-auth done by my dental insurance, I was told that I would go directly into surgery after the consult so there was no need for the pre-auth. I said that per what I had been told by my insurance, as contracted provider, they were obligated to send a pre-auth. So now my "consult" is 8 weeks out. Shelved in other words, by the office staff. Who polices oral surgeons? Someone needs to! Seems a bit sketchy to me to come up with a price without even seeing the patient and also to push them into procedure after consult - no insurance consulting needed. This office just wants to take your money!

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    Molen Oral and Implant Surgery
    Molen Oral and Implant Surgery - Molen Oral & Implant Surgery

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    Molen Oral & Implant Surgery

    Milestone Dental Group - Coffee bar

    Milestone Dental Group

    4.6(76 reviews)
    1.1 mi

    As a veterans who is disabled, I have been through a lot of different medical and dental…read moreappointments. Milestone was one of my worst experiences. The treatments were painful and uncomfortable. I had to come back several times for redos. After waiting for proper insurance authorizations and assurances that treatments would be covered, They charged me anyway which leads to me to believe that they overcharged me. And then, over a year after treatment they send me a past due bill! Zero stars!!!!!!!!!!!!!!

    My family were patients of Milestone for many, many years. I would like to say probably eight years…read moreplus! They have an extremely high turnover with pediatric dentists, dental hygienists and office staff. While we were happy with the adult care we received from Dr. Parks, having a constant changeover in other staff affected our quality of care and overall experience. Additionally I had to stay really on top of keeping track of my family's xray schedule, as what was covered by our insurance because staff would attempt to perform X-rays without verifying coverage with our dental insurance. We decided to finally leave the practice after we cancelled an appointment. I had provided 24 hours noticed and was informed to penalize us, for not giving the required 48 hours notice, we would have to pay a scheduling fee each time we made an appointment, for every family member. I wrote an email to Dr. Parks to explain that my youth had pneumonia and I was treated very badly by staff for canceling appointments with 24 hours notice related to her illness. His staff member Denden intercepted the email and refused to forward it to him. After all the years my family had been with the practice it was extremely disappointing to be treated in such a way.

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    Milestone Dental Group - Drs. Chris Lee, Chris Park, Christie Kim-Lee (left to right)

    Drs. Chris Lee, Chris Park, Christie Kim-Lee (left to right)

    Milestone Dental Group - Your dedicated team at Milestone Dental Group

    Your dedicated team at Milestone Dental Group

    Milestone Dental Group - Our Grand Opening!

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    Our Grand Opening!

    Otto J Hanssen DDS - oralsurgeons - Updated May 2026

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