Our family has been going to Pacific Northwest Oral & Maxillofacial Surgeons for years. Both of…read moreour boys had their wisdom teeth removed by Dr. Carl Johnson. Dr. Johnson did a great job at making the boys feel comfortable with the procedure and everything went great with no complications. I have seen both Dr. Michael Johnson and Dr. Rick Edwards and can't say enough good things about both doctors. They are professional, compassionate, wonderful surgeons who explain the procedure and answer all of your questions making you feel at ease. In addition, their offices are clean and comfortable and their support staff are all very friendly and helpful. We won't go anywhere else. Amy and family, Maple Valley

What a WONDERFUL experience I had with the team in Maple Valley - the staff and doctors were so…read morenice - they took care of my extreme anxiety around dental care and I feel so loved by them. They even sent me some flowers after my implant surgery for being a great patient! Highly recommend this team.

Ya know. the only reason I went here was because it's close to my house and he almost has my last…read morename, just spelled a little different. So back in 2003, I was working at Muckleshoot Casino at the time and I had Bomb insurance. I mean fully paid, full coverage. It was towards the end of the year and I was planning on getting another job but I wanted to burn up my insurance money. More importantly, I had a cavity in my upper right wisdom tooth so I went to check this place out. I get there, and the lady hands me a clip board to fill out. I do this and it's all normal except for one check mark. "Do you want to keep your removed teeth?" Yes- CHECK! Ok so I checked that one. Anyways, we make another appointment to get a cleaning and inspection. That went well. Then I went in the next week for the removal. I had a young Asian female surgeon pull out my tooth. She was super nice but it seemed like she was having a hard time strength wise pulling it out. I realize that half of it was gone but it kinda scared me to see her struggle. Like it was gonna break or pop out and she'd go flying back about 8 feet. Luckily I was juiced up with Nitrous real good. THANKS for that. Everything went well except THEY DIDN"T KEEP MY TOOTH. They threw it in a bucket with about 1000 other teeth. FUck, i'm not about to rummage through that shit. Why have a check box on the questionaire that says "DO YOU WANT TO KEEP YOUR REMOVED TEETH?" if you aren't going to do it? Anyways, I totally blame the receptionist for this. Maybe the doctor didn't read it, but I don't even think she was given the info to keep my tooth. I got a serious "I'm getting Fat commission from you!" vibe from the receptionist anyways. Very creepy. They tried to get me to remove all the rest of my 3 remaining wisdom teeth. I'm not sure why since my teeth are naturally straight and are not bound up or too close. The way the receptionist was so intent on scheduling me in to do that it seemed like it was a money / business opportunity for them since my insurance covered everything 100% sans my co-pay. I just really felt like I was at a high pressure used car dealership. I never even seen this Otto J. Hanssen guy, it seems he just owns the office and other dentists use the facilities / customers and he gets a cut. I hope others have more positive experiences but I have to give 2 stars since "Meh, I've experienced better" Next Dentist please. I'm yelping this time! ~TZ

I recently visited Dr. Feider and his team for a wisdom tooth procedure/extraction. I'm so glad I…read morecame in to see them. Everyone in his office was so nice. From the front office staff to back office. The procedure was seem quick and different options of sedation to help make you more comfortable. Healing went well! If there is another wisdom teeth that will need to come out, I will be back to see them.

I have recommended Dr Feider to everyone that I know that's having oral surgery type of needs. He's…read morewonderful. My recovery was so quick. I have nothing negative to say. The office staff is amazing too. They are all so caring and kind and gentle.

Excellent doctor. She goes the extra mile for her pacients…read moreand for their health. I would recommend her 100%. We need more doctors like her.

Been going here for a couple years and really love the staff! They are quick to schedule, the staff…read moreis efficient, and I dread going to the dentist less.

Don't go to this place they have horrible customer service and cancel appointments without telling…read morepeople. They have a bunch of angry old women at the front desk that talk to patients like they're 5 years old and screw up on the billing. Do yourself a favor and go somewhere else

I was a new patient, went here because it was close to my home. Filled out the paperwork for…read moresurgery to remove a bad tooth, and disclosed that I have diabetes. He then stated that he doesn't want to put me under due to my diabetes. I thought that was weird and then asked the receptionist later if they can do local anesthetic, and because I asked that question, he flat out told me I should go somewhere else. He used the terms "this is how its done, this is how I do it" he was very short and bitter. AVOID.

Dr. Molen was knowledgeable, went into great detail an explain the process in great length,he made…read morewhole situations at ease for me ... My only issues is rest of staff need a more gasp of understanding toward people with a disability! few of ladies in front desk need learn that and address it , As well the policy on ADA that need to be addressed. policy need to in written about the charges of rescheduling $150.00 for something that was imposed on a issued that didn't understand in my case. I never been so upset and angry about these young ladies face expressions little laughing, smirk smiles THEY didn't have once of compassion or show it how treat a person with an disability . just questions of how I going to pay for rescheduling fee! other then that , Dr.Molen was great and i would recommend him...

I'm not sure how the office can come up with a price for an implant without seeing the patient, but…read morethey did! When I questioned how they did (more than $1,000 more than another local oral surgeon), they coudn't/wouldn't share the methodology because there was none! It was by my history only. When I inquired about having a pre-auth done by my dental insurance, I was told that I would go directly into surgery after the consult so there was no need for the pre-auth. I said that per what I had been told by my insurance, as contracted provider, they were obligated to send a pre-auth. So now my "consult" is 8 weeks out. Shelved in other words, by the office staff. Who polices oral surgeons? Someone needs to! Seems a bit sketchy to me to come up with a price without even seeing the patient and also to push them into procedure after consult - no insurance consulting needed. This office just wants to take your money!

I just came to my braces Appt today and was greeted by "Fahm". What a pleasant, warm and sweet…read moreembrace it is to always be in her presence. The entire front desk staff/back end staff are always helpful, professional and friendly. Dr. Haeger has the BEST team in the 206 hands down. I have been coming here for over 1yr and today "Yesenia" attached my braces alongside Dr. "Brandon" They both were very engaged with me, funny and so happy. You can tell everyone that works here has a love for making their PT's smile and truly have a passion for being in this field of work. I am extremely happy with my results today and I am looking forward to two more years plus with you all. We are family now! Dr. Haeger YOUR THE BEST! and I absolutely love you all. Thank you for being apart of bringing out a better, more healthier, confident, beautiful smile for me. (:

Dr. Brandon & Yesenia were very polite, & caring, the office staff is very friendly & always have a…read moresmile on their face which makes me happy!

As a veterans who is disabled, I have been through a lot of different medical and dental…read moreappointments. Milestone was one of my worst experiences. The treatments were painful and uncomfortable. I had to come back several times for redos. After waiting for proper insurance authorizations and assurances that treatments would be covered, They charged me anyway which leads to me to believe that they overcharged me. And then, over a year after treatment they send me a past due bill! Zero stars!!!!!!!!!!!!!!

My family were patients of Milestone for many, many years. I would like to say probably eight years…read moreplus! They have an extremely high turnover with pediatric dentists, dental hygienists and office staff. While we were happy with the adult care we received from Dr. Parks, having a constant changeover in other staff affected our quality of care and overall experience. Additionally I had to stay really on top of keeping track of my family's xray schedule, as what was covered by our insurance because staff would attempt to perform X-rays without verifying coverage with our dental insurance. We decided to finally leave the practice after we cancelled an appointment. I had provided 24 hours noticed and was informed to penalize us, for not giving the required 48 hours notice, we would have to pay a scheduling fee each time we made an appointment, for every family member. I wrote an email to Dr. Parks to explain that my youth had pneumonia and I was treated very badly by staff for canceling appointments with 24 hours notice related to her illness. His staff member Denden intercepted the email and refused to forward it to him. After all the years my family had been with the practice it was extremely disappointing to be treated in such a way.