DO NOT USE THIS SCHOOL. Our son took their course during COVID when they were only offering online and in-car training. He wrote the final exam and completed the in-car training and we thought that everything was great. He now has his G2, but when we asked the school for the certificate to apply against our insurance we were told that he failed to complete 2 1/2 hours of online homework and so couldn't get a certificate because his allotted time to complete the course had expired. While some of the responsibility lies with our son for failing to finish the homework, COVID was a unique time and businesses were expected to adapt their processes, especially when dealing with 16-18 year old teenagers, to ensure that nothing fell through the cracks. The school should have been monitoring the progress of their students and sending out notifications or reminders when training was not complete, which they didn't. Norham, who initially took our call, told us that several families were in the same situation, so obviously there was an issue with their website instructions and it wasn't just our son. We were advised to call the MoT to get a letter of extension but when we called we were told that there was no such thing and that the onus was on the school . When we called back and asked to speak with a Supervisor at the school, Norham told us that there was no need as she would tell us the exact same thing. We had to argue for 10 minutes just to get her supervisor's name, only to find out that she was off sick and that the Owner was unavailable to take a call. Terrible customer service! Hannah, the supervisor, eventually got back to us after 2 weeks of repeated calls but the most they would offer was to allow him to retake the course at a discounted rate of $600. They took absolutely zero responsibility!! So after spending over $800 he has to take the training all over again, but this time it will be with a reputable company!! read more