Is there a lower rating than 1 star? Otis is one of the most incompetent companies I have ever worked with. One year ago we spent nearly $600,000 to get our 2 elevators updated and modernized. Since then we've had minor issues with them not working. When I called our rep, he told me, and I quote, "Their probably breaking down because you use them too much." Seriously?! We are a non-profit senior high rise with 105 residents, how much does he they get used.
Five months ago, one of them broke down and for five months I've been getting the run-a-round, if I can get a hold of anybody, to get it fixed.
They finally came back today to install the rebuilt "new" motor only to find out the the new rebuilt motor was in worse shape than it was when they originally took it.
If you had any sense, stay clear of Otis Elevator. They'll promise you the world and greener pastures but they absolutely do not deliver, and don't seem to care. read more