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    OsteoStrong Visalia

    4.0 (3 reviews)
    Open 8:00 am - 6:00 pm

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    5 years ago

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    Sequoia Institute for Surgical Services - Exam room.

    Sequoia Institute for Surgical Services

    2.1(11 reviews)
    2.5 mi

    An update to my earlier review concerning this medical office…read more I received a call from them after I complained of the previous way my appointments and need for followups were handled. They were very apologetic, which was appreciated, and made new appointments for me for xray and to be seen by another of their orthopedists, both of which were my prior complaints when nothing was offered in this regard. This time my appointment lasted less than an hour, compared to the three hours per visit before. Dr. Tien, who I had seen once before, was timely and answered all my questions, even in regard to another injury. If you are able when visiting this office, do ask to see Dr. Tien. I am quite happy with the way this new round turned out. It's unfortunate the office didn't run as smoothly as before. I do hope they learned from this experience and will keep up the with the timeliness and professionalism, which I was assured their staff would be retrained about. I gave only four stars this time around, only because the prior visits can't be ignored no matter how great subsequent visits turn out.

    This business is so horrible that they don't run like a professional medical business employees are…read moredisrespectful rude their office is unorganized where I took an x-ray. There was files and paperwork on the floor x-ray personnel is so in a hurry to take your x-rays and it's not professional talking to other patients in the waiting room, they said bad comments and always having to reschedule appointments. It's an mediocre backyard facility. I would not recommend to take any of your family members there it should be closed down.

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    Sequoia Institute for Surgical Services - Front desk

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    Exam room

    Sequoia Institute for Surgical Services

    Sequoia Institute for Surgical Services

    1.0(10 reviews)
    2.5 mi

    The front desk staff are INCREDIBLY unprofessional. Will tell you to "have a seat and wait" then…read moreturn their back on you to play games on their phone right infront of you. They have horrible miscommunication between offices. Phones stop getting answered almost an hour before closing. Getting in contact with them regarding my care is like trying to get a dead beat for child support. All you'll get is sent to voicemail or a call back days later if that. They had me waiting for almost an hour before I was spoken to or seen when I'd showed up 5 mins early for my scheduled appt. They genuinely make me feel like they do not care about me as a person or patient. They were trying to get me to go to the farthest office they had from me and scheduled me an appt in an office that doesn't do x rays when my appt was for a follow up x ray! If I could I would go literally anywhere else I'd rate this place a 0 if I could

    We have been here two hours and have patients scheduled 10 min apart!!! The girls at the front desk…read moreare so unprofessional! I guess they have never heard of HIPAA? The girls at front desk have no answers to any questions. I was like WOW!!! I have been sitting here waiting and there has been at least 3 people go up and ask when will they be seen that they have been waiting over two hours for their appointment all the sorry staff said was " I understand " This is the sorriest place to come to for any medical care. Office staff has to do better. Half of star only because it's open.

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    Sequoia Institute for Surgical Services
    Sequoia Institute for Surgical Services
    Sequoia Institute for Surgical Services

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    OsteoStrong Visalia - alternativemedicine - Updated August 2026

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