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Visalia, CA

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OsteoStrong Visalia

4.0 (3 reviews)
Closed • 8:00 am - 6:00 pm

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Orthopaedic Associates Medical Clinic

Orthopaedic Associates Medical Clinic

2.9(27 reviews)
0.2 mi

Don't go. My father had a 12:00 pm appt with dr. Lee and showed up at 11:30a to fill out…read morepaperwork. The disorganized receptionist told him they didn't have his MRI and we had to go to the medical center to get it. The x-ray lady verified it had been sent and called them. After waiting on hold for 15 mins, someone finally came back on and said they found it. So we get back at 12:30 and wait for an hour and 15 mins and still wasn't called. We left for another appt. Disorganized, disrespectful. Don't unless you have to.

I went to Orthopaedic Associates a few months ago because of an ongoing hamstring injury and was…read moreseen by Amanda Pacillas, NP. During that appointment, Amanda told me she would get orders placed for both physical therapy and an MRI. I waited, but I never heard anything about either the physical therapy or the MRI. Neither happened. At the time, I let it go because I was hoping my hamstring would eventually get better on its own. Unfortunately, it didn't. It actually got worse. I recently called the office and asked about getting the MRI that I had originally been told would be ordered. Amanda's assistant told me I would have to come back into the office because too much time had passed and that insurance would need documentation that my condition had gotten worse. That didn't make sense to me. My question was simple: Why should I have to come back for another appointment to get an MRI that was supposed to have been ordered after my original appointment? I explained that I'm still having the same hamstring problem and that it has actually gotten worse. I asked whether this could be handled over the phone rather than requiring me to come back into the office. At that point, Amanda got on the phone herself and told me that it could not be done over the phone. Her tone immediately came across to me as flippant and dismissive. Rather than explaining why another office visit was necessary or addressing the fact that the MRI and physical therapy were supposed to have been ordered previously, she simply asked me, "Do you want to set up the appointment now or not?" I told her I would need to call back to schedule it. Frankly, her tone and attitude during the conversation made me question whether I even wanted to see her again. She responded, "Okay," and hung up. I understand that there can be insurance requirements and circumstances where a provider may determine that another examination is necessary. But medical orders can be handled by phone or telehealth in appropriate situations, so I don't think it was unreasonable to ask why I needed another in-person appointment--especially when the MRI was supposed to have been ordered during my original visit. If there was a specific insurance or clinical reason that required me to come back, I would have appreciated having that explained to me. What bothers me most is the lack of follow-through. I came in for a hamstring injury, was told I would receive orders for physical therapy and an MRI, and neither happened. Months later, when the injury had gotten worse and I called trying to get the MRI taken care of, I felt that my concerns about what happened the first time were dismissed rather than addressed. Amanda was actually very nice during my original appointment, which makes the experience afterward even more disappointing. Between the lack of follow-through and the way I was treated on the phone, I no longer have confidence that my injury and concerns would receive the attention they deserve if I returned to see her. Based on my experience, I would not recommend Amanda Pacillas. I hope the physicians and management at Orthopaedic Associates take concerns like this seriously. Patients should be able to expect that when they are told something will be ordered, it will actually be followed through on--and if something goes wrong, they should be treated respectfully when they call to get it resolved.

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Orthopaedic Associates Medical Clinic
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Bryson Cancer Care

Bryson Cancer Care

3.7(7 reviews)
0.2 mi

the 5 stars is for having the worst group receptionists…read more doctor bryson, most of nurses are helpful. what's not good at this location are the receptionist minus ruby. if you are being referred here i pray you get ruby if she is still there. the rest are non compassionate rude women. they won't return or answer any of their calls and if they answer the phone they are condescending and acted as if you interrupted them when their job is to answer calls. these receptionist often converses unprofessionally and try to communicate with a power trip attitude. do not let these women treat you this way. advocate for yourself and speak up. that is what i'm doing here. patients; i pray for your speedy recovery. you got this. if you experience this; there are other cancer treatment places. don't go here because this is what your insurance covers. you deserve a real compassionate staff without any negative attitude. you are going through enough. to : doctor bryson. you are awesome. but your staff needs a new attitude. they become a reflection of you because they are supposed to be taking calls. and if you are under staffed, please hire more people. you have enough patients. cancer patients are really sick people. sorry i had to quit my job because i had 2 cancers and now i have to be on medi-cal .. i mention this because i can't help but notice the staff are treating patients like sh*t especially when they know the cancer patient's insurance is medical. i hope you guys really read this and change for your future patients. also; the review that has 45 likes.. should not count because she works there. not a real patient... even her review encourages patients to not take up dr bryson's time. to dr bryson ; yall need to be a vacuum company for the amount of ways y'all attitude and the way you communicate or lack there of "$uck$". god speed.

My top 5 worst cancer Dr. Visalia ca, 1.Bryson 2 Bryson 3 Bryson. Catch my drift?? Staff and Dr…read morenever returned our calls . Kept on moving the goalposts. Never had the decency to call bac for a consultation. This was back in January 2025.

OsteoStrong Visalia - alternativemedicine - Updated October 2026

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