I filled out the online form to make an appointment and received a text from Morgan saying to let her know if I had any questions. I immediately responded that I wanted to get the bloodwork they recommend for a baseline and could she please give me the information. I also said I have a needle phobia and was going in for bloodwork soon and my doctor was happy to add it to my labcorp order. She NEVER responded. I texted several times saying I didn't want to make 2 trips to get a blood draw. Fortunately I was able to get the bloodwork info from the La Jolla Oesteostrong. (The manager at the La Jolla location told me Morgan and Eileen (who also knew nothing about the bloodwork) had the same training as everyone else. I guess they weren't paying attention during training. When I arrived at my first appointment Morgan said she wasn't aware of bloodwork being an alternative to radiation (dexa scan). Yet she didn't apologize for repeatedly ignoring my urgent text messages. A professional would have contacted another center, a superior, or the corporation to become informed. But instead she did nothing but ignore the client. Both Morgan and Eileen have proven themselves to be incompetent and very unprofesional on several occasions.
I told both of them I had a knee recovering from an impact with our rescued dog. I thought they would take that into consideration when working with me on their machines. I was wrong! Eileen took over the sessions and she was always telling me to PUSH HARDER, PUSH, PUSH PUSH while pushing my feet on a plate. When I got home my knee buckled under me. Its been over 8 weeks since I've been able to exercise. For about 6 weeks I was unable to even walk!!! I've been exercising nearly daily since 1983 so to have to give up exercise has been extremely frustrating, depressing, and detrimental to my whole body. Eileen said "you must have been using your heel and middle of your foot to press or you would not have gotten injured." That was her job! To make sure the client was using the machines properly.
Meanwhile I had met the nicest lady there who was a client, Deb. I told her about our rescued dog that had been set on fire and was terrified of people. She told me she has rescued dogs and she and her daughter do dog sitting and would love to get together and meet our dog. She also shared her husband was getting cancer test results the following week. When I realized I couldn't return I texted Morgan and asked her to please give my number to Deb, that I wanted to see how her husband was doing, and that Deb might want to dogsit our abused rescued dog. I texted her 5 times over the course of 2 months asking for her to please give Deb my number and that I wanted to see how her husband was doing and also about dog sitting. Morgan NEVER replied to my texts which were all friendly. I eventually called the La Jolla location and left 3 messages for Chris who owns both centers, and he has never gotten back to me. A very unprofessional and unsafe operation.
Morgan claims their machines are "intuitive" and its "impossible" to be injured. Seriously? "Intuitive machines!" However on Oesteostrongs website, it says "no physical exercise is 100% safe and neither is Oesteostrong. While not 100% safe, Oesteostrong is significantly safer than attempting high impact force."
There are reviews on-line about people getting injured at Oesteostrong, including one woman who writes "I'm 65 years old, take no medications, cholesterol and BP are low. I do cardio, weights and yoga daily. My doctor believes I'll live to be "a little old lady." So I was pretty strong starting out at OsteoStrong, and quickly progressed to multiples of my body weight in 3 of the 4 exercises. Frankly, I loved the process, but it was hard on my joints. Too much pressure on my feet lead to a painful bout of plantar fasciitis. The final straw was when I got epicondylitis in both elbows. It's been four months since injury and they still hurt. I am frustrated that I can no longer do many of my strength training exercises that I've done for decades. Honestly, I hope this program continues to succeed for others, but I felt compelled to write about my experience because I wish someone had warned me."
BEWARE of Oesteostrong, and particularly Morgan and Eileen at the Carlsbad location. read more
