I had booked with Prestige and later on I found out that I needed a bigger unit which was coming…read moreout to be a very expensive alternative to store junk! so I checked with the manager Aaron, he was kind enough to refund me the deposit and cancel the agreement. I appreciate his understanding and his customer service is par excellence. Thank you Aaron for your kindness and understanding.

Aaron is an amazing communicator and helped me with more than i needed! Will definitely use this…read morecompany for future needs.

This dump is a terrible place to store your valuables. The owner is an asshole and the staff behave…read morelike extortionists. The security sucks. The place is crawling with bugs and over priced substandard units.

We had used this facility for over a year. On a Saturday afternoon after my husband emptied our…read moreunit, he removed the lock. I called the following Wednesday to let them know that we wouldn't be using the unit anymore only to find out they had already reissued it and they refused to refund the remaining weeks of the rental fee. I feel this is a very shady business practice. We had paid for a full month of rental and only used it for a week when they rented it to someone else!!?! What if we were planning on using it again? Update: we received a refund two+ weeks after this review was posted.

Excellent service! Adela keeps the storage facility clean and is always making improvements. I…read morehighly recommended Lovers Lane Storage on Lovers Lane in Portage, MI

I was looking for a storage unit for my son who goes to WMU and who would be coming home for the…read moresummer. It was my first time ever renting a storage unit and I had a million questions. I called many places and voice mail. Cross Creek actually answered their phone and the lady that answered was awesome. I did not get her name but she explained everything to me. So I knew exactly what size I needed and what to look for. Unfortunately she did not have what I needed available, or I would have defiantly rented from her. So I just wanted to say Thank You and If I need storage space, again, I will definitely try Cross Creek first.

From the owner: *Personal & Commercial Secure Storage *Indoor & Outdoor Storage *24 Hour 7-Day Coded Gated Accessread more

We've never had such an awful experience with a storage company. The location to our house was…read moreperfect and the rates they offer at first is convincing but they admitted to us today that it is common practice to raise rates every 3 months. Less than 1 year there and our rate doubled. The door was broken and troublesome to begin with and today was completely stuck open. The "emergency" number still has not returned our call. Our request for lights to be fixed has been ignored the entire year.

From the owner: Looking for secure self storage in Portage, MI? Storage Rentals of America offers affordable month…read moreto month storage units, ideal for moving, business storage, or decluttering your home. Serving Portage, Austin Lake, and West Lake, we're a top choice for local residents and businesses, including those near Portage Creek Bicentennial Park, the Air Zoo, and Airway Fun Center. Enjoy peace of mind with our enhanced security features and flexible leasing options. Our friendly team is available 7 days a week by phone to help you select the perfect unit and answer any questions. Purchase moving and packing supplies onsite for added convenience. Reserve your unit today!

I rented a 5X15 unit in April of 2025; after adding insurance to the cost of the unit, my total was…read more$90 per month. The unit price was raised every 3 months since and I left the unit when it was raised the second time to almost $170 per month. I only had one accessibility issue on my move in date when the gate would not open, no other issues after. It can be difficult to move through the aisles because they have vehicle/RV storage at the end of them. Good units for short term use but long term would cost too much.

Never again will I deal with their poor business practice and poor customer service…read moreWe rented a lot for our camper in the Spring of 2020 when we purchased our camper. I thought it was reasonably priced at $76 a month. February 2021 and our Catalytic Convertor was stolen while on the lot. We made the property manager aware of the theft. Her reply was "oh I wonder if it's the same people that broke into some of the other trailers back there.". Wait...WHAT?!? They didn't bother to call and tell us about this because "it didn't look like our unit was touched.". we go make a police report and the officer says that they couldn't even get on the lot because they don't have a code. The next month our rent was increased to $87. ok fine if they make security improvements. They did not. They fence around the property is dilapidated and the cameras are only at the front of the complex. February 2023- we left on a long vacation. We returned to find the unit next to us was rented out and they were parked half on our spot so we had a hard time getting our unit parked. We visited the office and informed them of our issue. The new property manager called but weeks later nothing has been done. We had another long trip planned in early May. We get back and find a notice in our mailbox that our storage fee will once again increase. This time it's $101. Now supposedly this is with a military discount. So we found another more secure lot and we moved. We called an hour after we left. They said "remove your card from Autopay and that's it. No other action needs to be made". So tell me why did I just get an email on June 5 saying my invoice was due. Will NOT be dealing with this shady company again.