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    Osmond's Furniture

    3.0 (2 reviews)
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    Atlantic Home Furnishings & Carpet

    Atlantic Home Furnishings & Carpet

    2.0(4 reviews)
    8.4 km

    Danny in sales was very polite and knowledgeable. The service and warranty on the washing machine…read moreand dryer is also excellent!

    TLDR: Zero truth behind their sales pitch, good luck getting post-sale support. If I could give -5…read morestars, I would! Absolute post-sale disappointment! We purchased mattress 3 years ago. We specifically wanted something extra firm with reinforced edges. The salesperson assured us the mattress he recommended was exactly what we were looking for and said though unlikely, should there be an issue "We replace it, easy peasy!". This mattress with 15+ year warranty failed within 3 years, in spite of rotating it regularly; the side collapsed and created a significant depression on one side (~3"). My husband has a night sweat condition and as a result, the mattress (which was supposed to be "microbial") turned yellow quickly, but that's not of concern to us, only the structure of the mattress, however, it soon became ONE of the scapegoat for the store. I called the store, they informed me that I have to go through the manufacturer. They also told me that though we all the sales documentation and the model number, etc., since the tag labeled "do not remove until customer has taken delivery" was missing, it's not suitable for claim. When I insisted, they submitted the claim and later came back saying it's denied due to stains - which are not related to the claim whatsoever (it was even mentioned in the paperwork)!!! Here's why this review is for the store and not the manufacturer: they lied about the warranty process during their sales pitch, and turns out, lied about a few other things I recently found out: I recently called about an Ashley sofa on their website, to see if it was in stock. When I said I would like to purchase it, they told me that they would have to charge me an additional $500 because of upcoming tariffs - nowhere mentioned on their site. When I called other stores in town carrying the same sofa - I was informed by more than one of them that Ashley Furniture has been giving retailers a rebate to pass along to their customers to offset such tariffs and that they sell it at the listed cost (exact same as AHF). But I guess that's not something this store is doing - why pass it along when you can keep it. While on the phone with these other stores, I asked about their mattress warranty for the exact same brand for which I submitted a claim and they confirmed that only the stitched on tag is needed - THEY come over and cut it out, assess the mattress and the store itself replaces it directly to the customer and THEY deal with the manufacturer afterwards. So they'll tell you anything to make a buck, and won't stand behind their product. Be safer and head to Smith's instead.

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    Atlantic Home Furnishings & Carpet
    Atlantic Home Furnishings & Carpet
    Atlantic Home Furnishings & Carpet

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    Osmond's Furniture - furniture - Updated May 2026

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