Buyer beware! This company will not take blame for mistakes.
My boyfriend went to Oscar's to ask about getting a headliner put in a brand new hardtop we had just purchased and painted. The man we spoke with (not Oscar) said it would cost under $300 and take a few hours because "this is what they do".
My boyfriend brought the car in the next morning (Tue 11/14) to have the work done. Oscar was there this day and said it would cost $760, not the $300 quote we recieved the day before and would take all day. Apparently only Oscar can give quotes...
Although this should have been our queue to run, we agreed to let them proceed with the work. Since my hardtop is removeable, they insisted we remove it. After just having had it painted, we decided to tape it ourselves to ensure no damage to the hardtop or the custom acrylic rear window. After they started the work THEN they told us they only accepted cash. Pretty important piece of information that we should have had up front (red flag #2).
The car was not ready until after dark, upon inspection the next morning, we noticed some stray fibers and foam backing showing near the rear window.
Returned to Oscars (Weds am 11/15) and asked them to trim the fabric. They said they could not trim the fabric due to the way the piping was stitched. Clarified that we just wanted the stray fibers and foam backing that was sticking out trimmed. The woman up front called one of the employees from the back who came out with a razor to trim the fiber. My boyfriend offered to tape the window which he refused and I left the tape in the car for him to tape the window. He did not tape the window, he trimmed the fibers with the razor, my boyfriend thanked them and left.
Later that day when cleaning the window my boyfriend noticed several razor lines in the interior tint on the custom acrylic window. We called Oscar to report the damage and he said he was going out of town and to come on the following Tuesday (11/21).
On Tuesday we saw Oscar and showed him the damage (remember...brand new hardtop only had a few weeks). He said they did not do it (who else would be in the window with a razor blade?) but he would get a window guy he knows to fix it (as if he's doing us a favor). Oscar also brought his employee out to show him the razor lines. When we also pointed out some adhesive on the window, he said they didn't do that either but he could clean it. My boyfriend got irritated, raised his voice (was not yelling at all as I was standing there and couldn't even hear him) and said that he certainly didn't do it and that Oscar was lying to him. That is when Oscar got angry and said he would not deal with him but would talk to me. So I calmly looked at Oscar and said "he is upset because..." Oscar snapped, started talking quickly and said he wouldn't do anything with the car. But wait, it gets weirder.
The woman came out and got Oscar and they went inside...crickets...Yup. I thought she would come back out and speak with me but she did not. I went inside and told them that I wanted them to pay to get the window fixed. They laughed. The woman proceeded to tell me a modified version of the above story and that they did not trim the fibers at all and that my boyfriend (who is obsessed with caution and taping and caring for this vehicle) must have decided to cut the fibers himself and cut the window and is now lying about it (for what reason I cannot imagine).
My boyfriend is likely the most honest person I have ever met and has no problem at all taking blame for his mistakes. He had not been inside of the vehicle with a razor or anything similar. In addition to all of this, why do I need to defend what happened? Am I not the customer? Do I not deserve to have someone take a bit of care when dealing with my car to take 5 seconds to tape a window to prevent damage? If we did this we would have had it fixed by now instead of waiting to deal with these condescending swindlers.
I'm not sure how we get the window repaired yet but even if we have to replace it we are talking about a few hundred bucks. I cannot stand when companies refuse to admit they made a mistake. That is the only reason I was upset with the situation and to then say we did it ourselves and are trying to blame them over something so trivial...are you kidding me? I have better things to do with my time!
I don't normally write reviews but felt so strongly about the abhorrent customer service at this place. I'm sure if everything is perfect you will have no problems (except their general better than you attitude) but buyer beware, these folks are first rate jerks. read more