Service here is really great and friendly…read more Ambiance is nice and lively and it was busy on a Sunday afternoon. Food itself is average at best. This is kind of like a UK-version of Olive Garden except there are no free breadsticks. Our party of 5 had spaghetti, a salad, ravioli, meatballs, and a pizza. Nothing was remarkable and all seemed a bit under seasoned. We definitely won't return.

Unfortunately, our experience here was incredibly disappointing, primarily due to the manager's…read morerude and unwelcoming behavior. From the moment we walked in, we were spoken to with an unnecessary level of hostility, as if we had done something personally offensive. The pizza itself was mediocre, but I've had average food before and still returned because of decent service. In this case, the treatment was so poor it completely overshadowed the meal. I wouldn't recommend this place to anyone, especially fellow travelers. There are far better places to spend your time and money.

Oh my gosh -- this was genuinely the worst restaurant experience I've ever had in the UK…read more We politely mentioned that we didn't enjoy one of the pasta dishes and simply requested a small modification. Instead of trying to resolve the issue professionally, the owner became extremely rude and dismissive. Shockingly, he brought us the bill immediately, refused to serve the rest of the items we had already ordered (including the tiramisu), and directly asked us to leave the restaurant. We were calm and respectful throughout the interaction, but he refused to even listen to our side before abruptly ending the conversation with, "I'll get your bill," and telling us to leave. I honestly don't know whether he was irritated because we had an infant with us or because we requested a modification, but the behaviour was completely unacceptable and deeply disappointing. I still can't believe a restaurant in London could treat customers this way. Truly unbelievable service and an experience I would never want anyone else to go through. We initially ordered 3 items. The pizza was absolutely fine, so we never raised any concern about it. However, the pasta simply didn't suit our taste buds, so we politely requested a few alterations. Instead of handling it professionally, you refused to serve the tiramisu as well -- assuming we'd dislike that too and ask for modifications? Honestly, I wish I had taken a picture of the pasta to show how it looked. As a restaurant owner, you should understand that every customer has different taste preferences. And just for clarification -- we never asked for the pasta to be cancelled. In fact, we were even willing to pack it and take it home after paying for it, despite not liking the taste. You were the one who offered to cancel the remaining order, and we simply agreed. I would humbly request whoever is in charge to please check the CCTV footage and see whether we were ever rude while requesting alterations. Throughout the interaction, you only kept speaking from your side and didn't even give my wife a chance to explain. Is that really what good customer service looks like?

I like this place. It keeps things real. There's no pretension. The staff are lovely. The food…read moreis fresh and tasty. I ordered a lasagna and it was just what you want a lasagna to be. Cheesy and rich and flavorful and authentic. The prices are reasonable. The clientele are cool and laid back. Yeah this place deserves 5 stars. In a world full of phonies this place is refreshing. And the pizzas that went by my table looked and smelled so so good. I must return. I think this place is a winner !!! Congrats to the people who run it and the chef and kitchen staff.

Great food but service can be a little slow! Recommend scanning the QR code and ordering through…read morethe mobile service, drinks/food come out a lot faster! Popular place especially with tourist and just a few blocks away from the Paddington Station!

Underwhelming Burrata salad and pesto pasta with green beans - all little to no flavor…read more Staff cleaning and banging chairs around while people dining did not leave a good impression. I wouldn't bother to go back again unfortunately.

So, we showed up here at about 8:00 PM. It wasn't packed, but it was somewhat busy. We were led…read moreinto an area of the restaurant that was slightly off of the main dining area. And then we waited ... and waited ... and ... eventually just gave up and left. Several wait staff had entered the area at one point, but looked pointedly away from us, and eventually left. There was someone else in our nook, they had a menu when were seated, and by the time we gave up - 15 minutes of being ignored is our limit - they still hadn't been served either. Obviously they didn't need our business, but we needed sustenance, so we headed off to Pret a Manger and had a delicious snack instead.

Amazing pastas. Asked about food allergies and had a special menu for them. We needed a homey meal…read moreand this was it.

Five stars for a slice of sustainability and soul!…read more Tucked into a London corner, this charming Italian gem serves up more than just pizza -- it offers purpose on a plate. The pizza was exquisite, with a dough so flavorful and light it could only come from flour born in Wildfarmed's biodiverse fields. Paired with crisp salad and a glass of thoughtfully selected wine, every bite felt like a celebration of quality, care, and conscience. Love that this place honors slow fast food with heart and principles -- it's dining that delights and does good.

Pizza is great but service is impossible. Sat for 30 minutes on a weekday afternoon without getting…read moreanything to drink. Understaffed and harried.

Amazing pizza - get the diavola it's delicious. Our waiter Frederico managed to brighten my mood…read moredespite my having lost my passport today. Sigh. Delicious Negronis. Maybe I'll be able to fly home someday.

Take me by the hand, make me understand, Armando! Make you squish good pie and beautiful service…read morefrom Armando and team.

I had the spaghetti and meatballs and it was delicious. Very simple, not over complicated. The…read moremeatballs were cooked and prepared tastefully. I've gone to a lot of Italian restaurants where they butcher meatballs. The pasta was cooked perfectly al Dante. The mussels appetizer was good as well but my dinner partner didn't particularly enjoy them. Not because of preparation but it was a tomato based sauce with the mussels she didn't really care for. The bruschetta appetizer was perfect. The dessert fresh homemade tiramisu. After the meal they offer you a range of Italian liquors on the House which is a nice touch. I don't usually care about live music but I did find the live pianist very entertaining and nice as he plays Disney classics and other love songs from movies. Might go here again if I can during my 3 day stay. Also I love the service. So friendly helpful and still quite efficient. Our server was a really nice blond young lady serving the front area.

I've always liked la porchetta...this branch isn't quite as hilarious as the one in Finsbury…read morePark...but it is always friendly, cheap and delicious. The staff must have been in a happy mood when we popped in last week. They weren't slow as the previous reviewers suggested...in fact, it seemed like no time at all before my MASSIVE meaty pizza arrived in front of me. I had slight pizza envy for my friend's fiorentina pizza...but he let me try some. Phew! As always, it was delicious, thin crusted happy pizza served by enthusiastically hand-gesturing Italians. Extra notes: - This is more expensive than my student days, but still cheaper than other pizza places like pizza express - I'm not sure if they still do this, but if you tell the waiter it's someone's birthday, they sing to you, and then pull pizza dough over your head. It is pretty funny to observe! - They serve wine in carafes if you can't drink a whole bottle... - The pasta is also really good here (but huuuge) - I have never (yet) managed to finish a whole pizza here (yay for cold pizza the next morning!)

We split a pizza and a pasta here, both were really excellent! Service was friendly, too. Overall…read morereally positive experience here!

Loved the ambience of the place. But the food could have been better. For example, felt that the…read morepasta was a bit undercooked. But the service was really sweet and genuine.