I'm a well-seasoned customer of this store, buying at this locale since the day it opened. But no more! A couple of years back I purchased a Barbour jacket ($400) only to find out a few days later that the wax coating melted from my car seat. When I brought it back the sales help looked at me as if to say: "Of course; you should've known that.
Just recently my wife tried to return some luggage she purchased for me for my birthday. It was the second return for this item. After it's maiden trip, this $325 piece came off the luggage carrier at the airport looking as if it through Hiroshima. By contrast, my $29 bag from Walmart looked just fine. On my second trip, with a replacement, the plastic handle cracked as soon as I tried to use it. On trying to return this second piece, my wife was told she'd get the money back - after 5-6 weeks! She also asked to have another Orvis leather, weekender duffle bag repaired, as the attachment for the leather strap tore. But the salesclerk said as they don't sell that style anymore, no repair could be performed. No suggestions or any assistance was offered. For the big bucks Orvis charges, one would expect better quality and service. Much as I like their style of clothing, this twenty-year Orvis shopper is at the end of his flywheel with this store. No more! read more
