I first left a google review and was left with a generic response, they leave a general number to try and resolve the problem but I never get through. This company in 2018 took advantage of me. I was diagnosed with CRPS after a surgery performed in a different one of their offices but they were to do my physical therapy. They are the ones who contacted the insurance company and they are the ones who set up my appointments based on their conversation with insurance. They then start charging me saying I ran out of insurance, that is not my problem if they are the ones who did the scheduling with the insurance company. In addition they made my CRPS worse because they do not know how to treat and care for it. They made me do weight bearing and they applied heat and ice during a flare. Just ridiculous they did a lot of damage. And now I have bills from them in collections because they abused the system. read more

OrthoNeuro - CRPS flare - Physical Therapy Near Me - Pickerington, Ohio

I got hurt while I was in OH for work. (I'm from out of state). It was so tricky finding an orthopedic place that would accept me without a referral and OrthoNeuro was ready to help right away. The entire team was SO HELPFUL from the front desk to the exam to the X-ray. Everyone was friendly, compassionate, and immediately got me the brace I needed for more comfort. While I am now back in NY now seeing my doc at home, they called to follow up to be sure I was getting proper care after seeing the MRI report. You can tell that they truly care about what they do and made me feel so comfortable being alone and away from home... thank you all !!!! read more

I used the urgent care services. I went in on a Saturday and was the only person there. Excellent service and very quick process.

I went to see the Dr for my daughters broken ankle. At 1030 refugee. They requested that She go to this location for a check up prior to surgery. They took her blood pressure, temperature, and told her what to expect after surgery. No big deal 10 min discussion max! I received a call later that I owed them $100 for the visit. That is my insurance co-pay for specialist? I asked why was it billed as a specialist, anyone, even a person at the front desk could have given us that info! But instead of an explanation the person said sorry we bill at specialist rate (I can't add the snotty inflection in writing). I then said ok, but did I have to see a specialist for blood pressure and temperature. Again very snotty reply, sorry we bill as specialist, I again said ok and they hung up!!! I immediately canceled surgery and went to another surgeon north of Columbus, and Asked about pre-operation check up. They said no need we take blood pressure and temperature here as routine and you will go over post op stuff after surgery with the surgeon. They were very nice the whole time. Reading the reviews here I think this is a systemic issue. It is so easy to be nice. When you are serving the public you have to go out of your way. The dr's should take note because they have no idea how many people just leave because of treatment like this. If you go to other review sites (health grades...etc) you will get the same responses as me and these people on yelp. It may only be the billing person, but that is enough to damage a business. I would like to tell this person sorry I took my multi thousand $ surgery to someplace that will treat us well. read more

OrthoNeuro allowed a trainer to work on me that was not pre-certified by my insurance company. The insurance requested a pre-certification form afterwards and OrthoNeuro has not sent one to them. Instead, they continue to try and bill me. This has gone on for 2 years. They continue to threaten to turn it over to collections. I have had both parties on the phone together and OthroNeuro agrees to do what the insurance wants, then a week later sends me a late payment notice. I would not recommend this company for physical therapy. read more