I'm not a difficult client, but when a business accepts my money, I want what I paid for, the first time around. I paid for several tall palm trees & their stump removal. The crew came and did a great job at cutting all the trees down, but when it came to removing the stumps, Mr. Victor did it himself. Mr. Victor guaranteed me that when he was done, all the stumps would be gone. He lied. He tried to cut corner and didn't remove the stumps completely. My landscaping crew discovered the stumps covered up with all the tree debris. I had to pay them extra to clear the dirt around the stumps in order for Mr. Victor to see where the stumps were. Per his request, I had to take pictures and send them to him to show proof of his sloppy job! He agreed and said he will come back redo it. Well, it has been 2 weeks since I sent him those pictures. I kept calling and calling the phone number on their business card, and all I got was either his voicemail or his false promises. He would tell me that he will come, but then he doesn't show up. So after 2 weeks of leaving messages and calling 4-5 times a day, Mr. Victor finally came. The job is complete now, but while he is here, it didn't go smoothly. I told him I can still see the stumps, but he said if I clear the dirt then he will go back and grind those area, he doesn't remove dirt! All I can say is that, I'm glad that this phase of my backyard remodeling is over with. I'm still very upset. I felt like I had been taken advantage of, just because I'm a woman. read more