We used original weddings for our videography and I was nervous about it since we decided to use a friend for photography, but the two worked together seamlessly which was a huge plus! We paid to get our wedding video within 30 days, and the only reason I am giving 4 stars instead of 5 is because it's a little choppy with the editing during the ceremony, which ultimately is fine, but visually was a little funky! I blame it on the rush, but really overall they did an amazing job with our videos! The 6 minute one was amazing, and it was hassle-free! We're keeping the memories forever! read more

Our wedding photos and videos are absolutely breathtaking. Sam and I cannot stop looking at them. Madison and Chris captured every moment with so much care and intention and they made us feel comfortable, confident, and genuinely beautiful throughout the entire day. Their ability to find the perfect angles and light made our portraits and candid shots feel effortless. Our videographers, Kunal and Chad, were incredible to work with. They blended in seamlessly, kept the energy fun, and delivered footage that perfectly reflects the joy and emotion of our day. The final video brought us both to happy tears. The entire team was calm, kind, organized, and unbelievably talented. Working with them was one of the best decisions we made for our wedding. We are so grateful for the experience and the final product. We highly recommend them. read more

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We booked the package that included 2 photographers and a videographer. After receiving our photo gallery this week, I will say that the editing team did a decent job with what they were given. The reason I'm writing this review is to warn potential clients that there is no way of knowing if you will get a quality photography team - unfortunately we did not. This company hires freelance photographers and ours were... bad. Despite us setting aside time for formal portraits at the venue and making it clear that was our number one priority, I had to keep begging them to take more photos under the floral arch that I spent thousands on. The edited photos we received are off center, my dress is cut off, and the angles are unflattering. I kept asking the photographers if I should change my stance etc. and they refused to give any feedback. If you want someone to pay attention to what they are photographing & tell you to turn 3 inches to the rights and put your shoulders back, please go with a smaller vendor that gives you the opportunity to meet with the actual photographers you will be working with. The attitude overall was really disappointing, they barely spoke to us and the entire time they made us feel like we were inconveniencing them - total vibe killer. There were 2 photographers and when we asked if we could get photos with tables as we walked around to visit during dinner they said "we're waiting to eat dinner." Why they BOTH had to eat at the same time is beyond me, but we missed out on a lot of photo opportunities because of that! There are some great moments captured out of mostly luck because the wedding itself was wonderful overall. But brides who want to ensure your photographer cares about their job, please consider going with another vendor even if it's not as affordable. read more

We initially went with Sound Originals out of cost consideration and ease of booking because their combined photo/video package seemed so much more cost effective than many of the quotes we were getting from individual photographers and videographers. We assumed therefore that the quality might be a bit diminished by comparison, but were quite pleasantly surprised to discover that this was not the case! We are beyond pleased with the coverage they provided of our wedding and reception, and would certainly recommend Sound Originals to anyone seeking photo/video of their big day. Our team on the day of the wedding were absolute rock stars. Kate, Trung, and Travis all were incredibly friendly and helpful, and went above and beyond in ensuring we had excellent photos and video--both candids and plandids. We're so grateful to each of them for their excellent work! If you're considering booking Sound Originals, there is one practical consideration we might offer, however: Their business model seems streamlined to provide a standardized product and level of quality to many clients at once by contracting with local photographers and videographers--this is great for ensuring that clients know what to expect visually and that the company has backup photographers ready in case any members of the assigned team can't make it, but this also seems to come at the cost of personal touch when communicating with the company and the photo/video team. Our communications with them were always through a portal on their website and often felt rather impersonal. This was a trade off we were perfectly fine with, given the very affordable price we paid for our package and the piece of mind in knowing that even if our lead photographer got sick or something, someone else would be there to fill in. If you, however, require a high level of customization or personal touch and want to cultivate a close relationship with your photographer, then you may want to hire a photographer/team directly. read more

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I'm super happy with the results :) feedback: 1. Love that we had 2 photographers simultaneously, so that groomsmen and bridesmaids had lots of photos happening at the same time 2. Love that there were candid photos of guests - would've liked if there were more of these (I didn't realize how much joy it would bring me seeing guests having fun, especially the little kids dancing, running around!) 3. Appreciated photos of details, the decor (most of which I DIY'd and I'm glad photos help commemorate their existence) 4. Loved photos of the venue so that I can remember the venue 5. Helpful that Taylor was able to suggest cute poses for us. A good variety of cute poses is super helpful for interesting photos 6. Happy with the Emerald style editing read more

Incredibly happy that we went with this team for all of our wedding events! We worked with Ivan at our engagement shoot & he was there on our wedding along with a couple of others. He did a great job directing us and taking us to the best spots at our site to capture beautiful photos. The team on our wedding day were professional and i was happy to see them enjoying themselves with us at the reception when things were more relaxed! I'm in love with all of our wedding day shots and highlight video! Excited to see the rest soon! They're also very responsive and fairly priced! read more

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The communication with the originalWedding was always top tier! We communicated through their portal or my husband and I always received answers within 24 hours. They showed up to our venue 30 minutes prior to the wedding and scoped out the best photo spots. One of our photographers ended up joining our party because of the amazing vibes he gave off and he was just a delight throughout the night. We truly enjoyed the photographers and videographers we had on our special day as they captured some of the moments that we remember for the rest of our life not only through our memories, but through these beautiful pictures we have. We were also told our turnaround time would be much longer than we actually waited and the photos turned out greater than we could've ever imagined. Thank you. Original weddings for capturing our special day. read more

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We are so happy with Sound Original's quality and professionalism. I had been shopping around for photography and videography then my planner showed me their website. I was on their Instagram page and after crying through at least 5 of their videos, I knew they were who I wanted to work with. We had our initial interview on Zoom to go over any questions I had, and also get a good timeline of the day's events. All questions and messaging go through their website and photo portal they set up for you. It's nice because this portal is also where your digital photos/videos end up. The day of the wedding, Kate our photographer and Dylan our videographer were both so lovely. They give direction when needed but are flies on the wall to get the perfect candid photos. The editing is wonderful, and we are very happy with the results. Thank you guys so much for helping us capture our perfect day. read more

Original Weddings - Event Photography Near Me - Chicago, Illinois

My husband & I loved the photos from our engagement photoshoot and our wedding. They were of top notch quality and were also turned around in a fraction of the time that we were expecting. Our wedding photos we were expecting to take 4 weeks, but we received them in less than 2 weeks. Multiple folks that we shared the photos with mentioned how fabulous they look. Our photographer Diep was also extremely accommodating and easy to work with. When we mentioned that we wanted to spend time with the guests, she was very receptive and made the photos efficient while still maintaining the quality. We'd recommend her and Sound Originals overall to anyone looking for professional photos. read more

Original Weddings - Event Photography Near Me - Chicago, Illinois

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Do not go with them. I'm in a fight with them regarding pricing and their practices. Read the bad reviews because they're all true. They do use freelancers and take no responsibility when something goes wrong. We paid for engagement photos, took off work, fiance paid to get her hair and make up done. We were AT the location and they canceled. We rescheduled and paid extra money to have the photos deliver to us faster since we were cutting it close to send save the dates out. We only got half the photos back in time and the others were uploaded later. We decided to cancel our contract (we already paid for half the total; around 2K) and they're requiring another $1000 cancelation fee. As of right now I have a lawyer looking over the original contract and there's a ton of things that could easily be challenged in court. Also, they changed their name from Sound Originals, LLC so look them up too. Probably to get away from their bad reputation. read more

We had high hopes for this experience, but there were several unexpected issues along the way. The videographer we had been in contact with was switched last minute without any notice, and the drone footage we expected was never delivered. When we finally got our video, the first version had watermarks all over it, making it fully unusable, and it took another whole month to get the corrected version, largely delaying the plan of sharing with our families. What really caught us off guard was the lack of any reminder before they deleted our files after 14 days. Our final version were delivered in Nov. last year, and I want to download it in Jan. 2025. They said it is too late to get it and ask for $475. They then offer extended storage for an extra $100, but it wasn't something they actively highlighted before the deadline. The frustrating part wasn't just the fee itself which we can pay if it is reasonable and requires efforts, but the way it was handled--rigid policies, no flexibility, and a lack of proactive communication. But the worst part? When we tried to have a reasonable discussion, the CEO personally stepped in--not to resolve the issue, but to accuse us of trying to get free services and making threats. Instead of any effort to address the service issues we raised, we were met with hostile messages lecturing us to "read the contract," "know the law," and "wait for legal mail at home." He completely dismissed the fact that we had never demanded free services--only a fair discussion about the handling of the storage expiration and lack of notification. We never asked for a free two-year storage backup form them. Apparently, even mentioning that we would share our honest experience with others was enough for him to claim we were issuing threats. You will probably soon see his feedbacks accusing his customers like other platforms. I have never been treated this way by any other wedding vendor. Every other business we worked with was professional, understanding, and willing to find reasonable solutions. If you choose to work with them and want a smoother experience, be sure to download your video immediately, because once your access expires, you'll have no option but to pay--regardless of the circumstances. And if you raise any concerns, expect an aggressive response rather than any genuine customer service, or once you write sth. to remind others, you will possibly receive lawsuit since you "threatened them". read more

We used Original Weddings for photos and videos for our wedding in Nov. 2024. They were extremely accommodating on the day of our wedding, especially with the fact that we had a fire at our venue the night before the wedding. Our 2 photographers were able to go to our new venue that was established the day of and take great photos. With the chaos that was that day due to the fire, they stayed calm and created great memories for us. read more

We are incredibly grateful for the exceptional work of Sound Originals on our wedding day. From the very beginning, their professionalism, communication and dedication were evident, ensuring every precious moment was captured with perfection. Their attention to detail and artistic vision truly brought our special day to life in the most beautiful way. We received our highlight video almost immediately after our wedding, which truly brought us to tears. They managed to capture candid moments and intricate details, creating a timeless collection of memories that we will cherish forever. We're so happy with our video and we're so excited to see our photos next, which we were also notified that we would receive soon! The team was not only skilled but also a joy to work with--kind, patient, and always attentive to our needs. Their ability to blend seamlessly into the background while capturing such genuine moments is a testament to their expertise and experience. They made us feel comfortable and at ease, allowing our personalities and the essence of our wedding to shine through in every shot. We highly recommend Sound Originals to anyone looking for a team that is both professional and passionate about their craft. They exceeded our expectations in every way -- we are beyond thrilled with our video, we know we will be also blown away by our photos. Thank you for making our day so personal to us -- what your team does by creating such beautiful memories for us to cherish is truly invaluable. Christina & Danny read more

Vendor review: I've worked alongside Sound Originals for multiple weddings during the past couple of years and they make the weddings run seamlessly. As a wedding makeup artist, the mornings can get hectic and the bride can be pulled in so many directions before the ceremony time. I've seen firsthand that the Sound Originals team can work under pressure while inviting a cheerful and peaceful vibe upon their arrival. I love their work and am always happy to see them again for future weddings. read more

We had a wonderful experience with Sound Originals and are so glad we chose them! They make everything super easy, everything you need is in a private portal where you can access a thorough planning guide and message with the team. The team was very responsive throughout the entire process. Our photographer Lisa and videographer Kyle were amazing. They made our day so easy and we're so happy with how our video turned out. We haven't received all of our photos yet, but love the sneak peek that we got. Thank you Sound Originals team for capturing our day! read more

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BEWARE. Sound Originals' CEO Dan Cassuto refused to give us even a partial refund of our 50% deposit (amounting to $3,000) even after it became clear they would not be able to provide services for our wedding. Dan declined to sign the photographer agreement from our venue, Disneyland, after raising multiple concerns with it but ultimately because of a paragraph which he stated was unlike anything he'd seen from "thousands" of venues: "Photographer shall be solely responsible for any and all costs and expenses incurred in connection with its activities on the Premises...any actual labor costs, (including without limitation, employee benefits)". One could understand that coming from Disney this may sound daunting, but if Sound Originals had truly worked with thousands of venues, their contract should be sound enough to place any unexpected venue costs on their client. Dan admitted his contract did not address this issue, and he was careful not to explicitly state he would not be providing our services, but obviously we were not going to pay the remaining deposit, as they would obviously not be permitted to perform services at our venue. We offered $500 for his troubles but requested the remainder as a refund. Dan said "so sorry" but without any legitimate justification said he could not provide a refund. We disputed with the bank and when Dan was contacted, he sent us a menacing e-mail saying that he wins every dispute, and that if he didn't he would take us to court and request legal fees as well. The nuances of our situation may not apply to anyone else. The bottom line is Sound Originals may or may not provide services for you, but no matter what happens, whether it's their fault or unavoidable circumstances, if they get your money they will GUARANTEE you will never see it again. read more

We had a great experience working with Sound Originals as our videography team for our wedding. Video was such an important part of the day for us and we were so happy with the results and videography team that was sent over! Manny and Marcos were the best to work with and did exactly what we asked for, plus more! It will be so great watching our wedding videos for years to come. Would definitely recommend! read more

Overall, decent experience. Most of the pictures were great quality, however they missed important shots like getting a picture of us, just the two of us in the church. Also, the attention to detail seemed off. For example, our cake picture has the cake topper cut off. It just seems like this is a basic photography skill that was lacking. Honestly, somewhat disappointed in some of the photos/lack of the obvious photo options that should've been taken. Lastly, all communication was done through an online portal, which we didn't love because it made the entire experience less personal. The photographers were nice, but not overly friendly or wanting to go out of their way to make it a personal experience. read more

Highly recommend this company. Super easy to work with, and our photos came out amazing. Great pricing too, very affordable.

We chose Sound Originals for our wedding photography and videography originally because they had great reviews and the pricing was very reasonable compared to others we were looking at. The process was easy from the start. Jordan has been our main contact throughout the process and she has been so helpful the whole time! You are given a client portal and it's so easy to navigate. Basically anything you need is in that portal. Our wedding day came and our photographer, Alex and videographer, Manny were both so great. They were both very good at directing us with what to do and how to pose. We were able to connect with them on a personal level as well and that made it feel very comfortable. We had asked for a group photo with all of our guests and Alex made sure to get that done right after the ceremony to make sure everyone was still around. We got a surprise sneak peak of our photos less then two weeks after our wedding, then we were surprised with our wedding video less than two weeks after too! It came out so beautifully and captured every moment. As I'm writing this review, only two weeks after our wedding, I received an email that our photos are ready. Everything was so amazing and was sent to us so quickly and everyone was so kind and helpful throughout the whole process. We 100% would recommend Sound Originals to anyone.. Thank you so much!! read more

We are so happy that we went with Sound Originals! The process was extremely smooth and their online platform was so easy to use and update. Everyone on the team was transparent and helpful. We wanted to add another photographer a month before our wedding and Sound Originals made it happen. After my wedding I was able to change the editing to timeless from emerald after realizing I selected the wrong style. Our photographers were extremely professional and easy to work with and we cannot recommend this company enough! read more

These people are a scam. They consistently have bad reviews removed from The Knot to trick potential clients into signing with them. The process was rushed, and they used predatory tactics to force us into signing a contract quickly without giving us time to think about it. Once we signed, we were hit with hidden fees at every turn, and the pricing that seemed too good to be true was exactly that -- false. There were constant upcharges that were never disclosed upfront, making the whole experience feel deceptive. After expressing dissatisfaction with their service, they threatened legal action and attempted to send me to collections for canceling due to poor-quality photos. To make matters worse, the photos we received were subpar and didn't match the quality they promised. They also failed to address our concerns professionally and never offered any reparations for the poor service. On top of all of this, they used my fiancé's image for their promotional material without obtaining consent -- a clear violation of our rights. I would strongly advise against using this company. They are not trustworthy, and their practices are designed to manipulate and take advantage of clients. Please do yourself a favor and find a photographer who values transparency and respects your time and money. read more

We are so happy with our decision to hire our wedding photographer and videographer through Sound Originals. The planning and communication was a breeze with their client portal, and I knew that I would get a quick response to any of my questions which gave me peace of mind. The whole process was easy and we loved the finished product - beautiful video and photos so we can relive our magical day any time we want. read more

This company delivered pretty much as-advertised. The quality of most things were good and the experience with the photographer was great. Our main issue lies in the handling of our wedding highlight video. Dealing with them made us feel pretty small. Our main complaint is that we shared PRIVATE vows at a PRIVATE first look. We wanted these recorded, but these vows were for our eyes and ears only. To our shock and dismay, Sound Originals put them in our highlight video without consulting us and uploaded it to YouTube for the world to see - the most vulnerable moment of our lives. Now...... YES, we signed a contract that said they could post it, but we had no idea our private vows would be posted publicly! Simple context clues make it pretty clear that we wouldn't want our PRIVATE vows online. We asked them to take it down, and they refused to do so - instead they just changed our names in the title of the video. They have HUNDREDS of wedding videos uploaded, and even though we feel extremely uncomfortable with ours being on YouTube, they refuse to take it down. To us, this is about our feelings, not a contract we signed. Unfortunately, they don't see it that way. We are left with a horrible taste in our mouths when we think about our highlight video, because it feels like they care more about having that one video posted than how we feel. Now, we COULD have requested revisions, but those cost a significant amount of money. We were told that we were given the opportunity to pay for revisions at a discount when we signed our contract, but why would I pay for revisions before even seeing the video? Seemed weird to us. Shouldn't we be able to trust the product with all these 5 star reviews? read more

We had an amazing experience with the Sound Originals team. Everyone is super friendly and helpful. Our team was very patient (i have a large family and the day was a bit hectic trying to get people together for pictures) we got our pictures and video in about 2 weeks. Our pictures came out beautiful which is making it hard for us to decide what to frame as most are framable. We absolutely love our video it captured our wedding day perfectly. AND THE PRICE! weddings are expensive and it feels like im robbing them super affordable and the quality is top tier! .We are so very grateful for everyone at Sound Originals- We highly recommend them! read more

From the beginning, Sound Originals was very informative with their entire process. They sent multiple emails to make sure you hit deadlines and were always so helpful with any questions. Day of the wedding was absolutely AMAZING! Our photographers, we had not met with them before, absolutely rocked! Samantha and Ivan made sure you felt welcomed, were so accommodating, and extremely easy to talk to. It felt as though we had known them for years (we even had a couple guests ask if they were some of my friends from before -- they were just THAT awesome!) Plus, we got our pictures about 2 weeks earlier than expected -- score! Overall, we couldn't have asked for a better experience with our photographers. read more

DO NOT HIRE SOUND ORIGINALS FOR YOUR WEDDING PHOTOS AND VIDEOS. BEWARE! My husband and I got married in Sep 2023 at Crystal Mountain Resort. We had 13 vendors... 11/13 were 4.5+ stars, one 4 star, and Sound original should be negative stars. Honestly, the arrogance of the company owner is what pushes it negative. We started having problems with them not long after we signed the contract. Read further for the details of our engagement with Sound Originals and our negative experience working with them: 1. Not long after signing the contract, we had a call with their coordinator. She was nice, but generally clueless, especially on our venue. She had never been, not familiar with the venue, gondola. Oh, no, no, no... She took notes where we were getting married. Fast forward a few months. Photographer and videographer are now assigned to wedding. We are ready for our planning call. Nope. Our call with the coordinator that collected venue information several months back was apparently our contractual "planning call". We didn't "plan" anything in that call... She didn't help us with timelines, etc. And we were going to get charged to now have a call with our photographer and plan the day. Our venue was a little complex- hotel, Gondola, Mountaintop Ceremony, Reception at Ski Lodge. We could not "explain" any of this unless we paid more money. They would not let us talk with our photographer and videographer. In hindsight, the so-called 'contractual' planning call was a disaster. Photographer showed up day of wedding, had no clue where to go- there's only a simple address she put in her GPS. Because we refused to pay money that a common sense 15 min call would solve. The owner doubled down and tripled down on milking us for money. We got the proverbial middle finger from the owner. $ or no call to tell the photographer where to go. 2. We paid for the drone videography as part of our package. We worked with Crystal Mountain and filled all the drone paperwork months in advance. Two nights before the wedding- and the owner of Sound tells us he doesn't think we can do the drone. He isn't a drone pilot, but he doesn't think you can fly a drone there. Our response is simple... Your team got all the drone paperwork months ago, permits were pulled, CM has a whole process with the US govt for permitting for said drones- they've had many weddings with drones. He made a massive deal out of something that turned out to be irrelevant, to the bride and groom, two nights before the ceremony, are dealing with the photography company telling us that the permits worked on months ago didn't matter, and his opinion was it wasn't happening. The drone operator showed up at the mountain and was like, I'm sorry... this is no problem, we have all the permits, its completely legal. I have no idea why this became a crisis with Dan 2 nights before the wedding- It became a crisis because the owner of sound photography chose to make it one. Like where was his concerns MONTHS before when all the paperwork and permits were sent in/filled out. 3. The actual photographer and videographer (which are simply contract folks to Sound) were actually nice people on day of. Because they are independent, stalk them down on social media and hire them directly. Don't go through Sound. We had a super positive day-of interaction- of course, with a bit too much explaining two hours before the wedding they needed to go up a gondola, mountaintop, where the reception is, etc. 4. Editing. Shooting photos with Mt Rainier in the background is challenging for any photographer. You can't control Mt. Rainier and the sun location relative to the Wedding Ceremony location. Fair. But you can edit a photo afterwards to make the mountain pop a little more. When the photos were delivered, there were some great photos. But our general concern, was you couldn't see Mount Rainier in the mountain top photos. Imagine paying $10,000 venue for Mt Rainier as your backdrop, and its whitewashed in the photos. As a photography company, if a bride and groom say- can you take these 3-5 photos and make the mountain more visible, I think every normal human being would say, sure, even if not part of the package you signed, but we can do it for $100. We would have paid for editing for select photos. Nope, they won't touch the photos. Our only choice: Buy the raw image for $800 and have another firm make the mountain visible. And contractually, even though you have a digital copy of their package, you CAN NOT edit those. $800 if you want to see Rainier and send to another firm to edit 3 photos. (to be continued) READ THE REST HERE: https://carlynsarino.wixsite.com/negative-experience/post/negative-experience-working-with-sound-originals-for-wedding-photo-and-video-services-in-seattle-wa read more

The photographer was nice did okay with the posed photos but didn't capture the best live moments. Really bad customer service...

Wish I could say something nice. We were going to use them for our wedding and had something big and unexpected happen to the point our wedding is completely postponed and it's a $600 charge to change the date ontop of the 50% of the invoice we already paid and 50% of the remaining balance to cancel. So now we've paid 3k with little to no actual correspondence for a date that 8 months away. While I respect and can acknowledge people need to be paid. It's asinine and unfortunate. Life happens and while I would understand if they had already did a lot of work preparing but I don't even know who was coordinating our photographs. When I mentioned needing to cancel they didn't ask why or even consider any other option they sent me my cancellation invoice and that was it. read more

While the photographer, videographers, and editors they hire are excellent, working with their management feels like being nickle and dimed at every step of the way for services competitors offer for free. They say it's because of the contract, but at the same time, you have to hound them to provide services they agreed to in the contract. read more

We are so happy with the finished products from Sound Originals! Our highlight video is gorgeous and the raw footage of our ceremony and toasts looks so good. The editing and cinematography is super progressional quality. We were also really impressed with the turn around time. Communication leading up to the ceremony was fairly clear. Our only issue was with our videographer on the day; we had some communication difficulties and wish he had been a bit more conscientious. But overall we were very happy with Sound Originals! read more

They captured my wedding day perfectly! The videographer was very professional and they gave me the video back in less than a month. Exceeded all of my expectations! Would definitely recommend to anyone getting married! read more

Solid value for the price. There is plenty of content on their website to let you know what to expect. My husband and I wanted professional photos and video of our special day and that's what we received. The client portal was easy to use. The experience isn't super flexible or personalizable, so if that is something you want then maybe this isn't the choice for you. Photographer and videographer were friendly and professional. read more

They were really great at my wedding. photographer was very understanding and a lot of fun. 10/10 special thanks to Eduard for being a part of it. read more

We had our wedding January 2023 and hired Sound Originals for our photos and videos. The team did an amazing job! they were on time, very fun, and professional. They gave great instructions for the pictures and even showed us fun poses. Throughout the wedding they took amazing pictures of everyone and the video turned out amazing. I would absolutely hire their team for another event. read more

Kevin did an amazing job at our engagement shoot. I cannot wait for him to capture our wedding day!

I've been planning my wedding for sometime reaching out to plenty of businesses. I got a call from Dan I couldn't remember what business he was from. Dan was very arrogant and rude. Work on your customer service skills, I would have paid you good too. Disappointing. read more

Dan is amazing! He has such a great eye for photo opportunities, locations and moments. He is so enthusiastic and passionate about what he does, making him such a joy to work with. Very impressed, would absolutely recommend! read more

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Dan and Michael were excellent to work with. I only exchanged emails with Dan and he was professional, helpful and patient with all my questions. Our wedding video was fun and vibrant, just like how I requested. Thanks so much for capturing the highlights of our special day! read more

IF YOU THOUGHT ALL THESE 5 STAR REVIEWS WERE TOO GOOD TO BE TRUE, YOU ARE CORRECT. Book a different company if you want to feel taken care of as a customer and want good memories of your wedding day. They clearly do whatever THEY want when it comes to your wedding photos, and take little consideration from YOU as their paying couple. It is obvious they incentivize couples to leave 5 star reviews to cover the bad ones. Looking at other poor reviews that are only weeks a part, it seems all of our experiences are very similar and Sound Originals is used to not taking the blame for anything or fixing the problem. I was also given a contract that in order to receive my RAW photos which were already included in my package, I couldn't leave a negative comment anywhere, so I have decided to forfeit the RAW photos in hopes to warn others. Their site is very misleading, as they are in fact NOT committed to what you want on your big day. I told them we were missing key photos that should be standard in a wedding gallery (portraits of the bride and groom), but was met with blame and their unwillingness to accept their fault. Their list of excuses is never ending and it just showed me that they must deal with unhappy clients all the time. I understand not everyone will be happy, but the difference with this company is that they don't provide solutions for your complaints, and will just blame you at all costs. The day of my wedding was amazing, but unfortunately dealing with Sound Originals has tainted my memories, so just save yourself from the stress and disappointment! read more