I am a real estate broker and I own a property management company and had been using another window…read moretreatment company for our properties for about 5 years. Over time, the customer service with this company rapidly declined, while their pricing began to sky-rocket. About three years ago, I searched Yelp for an alternative and reached out to several different companies that I could potentially switch over to that could replace my existing vendor, and Mike from Automated Window Treatments impressed me the most, so I decided to give him a shot.
Three years and about 20 jobs later, they are the only company that I use now. Here are my TOP reasons for making the switch and sticking with AWT:
#1: For the exact same products and services that I was receiving from my previous vendor, I am now paying about 35%-40% less than I was paying to my previous vendor.
#2: Not that my previous vendor provided "poor" customer service, but the customer service that I now receive from AWT is noticeably better.
#3: The turn-around time from "order to install" from my previous vendor was anywhere from 8-12 weeks...The turn-around time from AWT has consistently been about half of that, if not less. With AWT, our orders are usually available for installation in roughly 4-5 weeks, at the most.
#4: Although most window treatment companies offer some sort of warranty on their products and services, those warranties eventually run out, and then inevitably there will eventually be some sort of issue such as a chain breaking, the shades coming off of the roller, the clutch breaking from over-use, etc. With my previous window treatment company, their response to me was ALWAYS that it could not be fixed, and that we would need to order an entirely new shade roller and assembly for that window, which is expensive, especially for things that I felt could have been fixed fairly easily, but then again, I am not an expert on window treatment repairs. When I initially hired AWT, I had three separate properties with broken roller shades that I had asked them to come by and give me an estimate to replace them, since my previous vendor who had originally installed all three of these, had already told me that the only option was to replace them, and that they couldn't be fixed. Mike from AWT came by to give me a replacement estimate, but after visiting all three properties, he informed me (to my surprise) that he could easily repair all three of these blinds for a fraction of what it would cost to replace them. A week or two later, he had repaired all three of the blinds at these properties, and probably saved me (and my clients) around $2,500 by taking the time to repair these blinds rather than just telling me that they needed to be replaced so that he could try to sell me three brand new shade assemblies...This was amazing!
I would highly recommend Automated Window Treatments to you, as I already DO recommend them to all of my clients.
