Okay, I'm kinda stunned by the negative reviews on this site. My experience with Original Car Audio couldn't have been better. I bought a used 2008 Prius here in California last January, but there were CDs stuck in the player. Looked around for the best deal on a refurbished unit and they were it. Along with a reasonably priced and packed radio, they gave me good diagnostic advice. The radio works great. A couple of months ago, the navigation system went on the fritz. I called, expecting to exchange the radio, but they told me the problem was most likely the navigation DVD reader. When I received it, I tripped on the way to the garage and it landed on the tile floor (d'oh!). Installed it anyway and it didn't work, but now I couldn't be sure if it was because of the dropped unit or if the problem remained elsewhere. I called Joe to tell him my sad story, and he said "stuff like that happens, it's okay." I sent him back BOTH units, plus my navigation DVD, and they bench-tested each one over a few days, finding them both to work fine. He sent me back my original unit and DVD, and suggested I check all wiring connections before buying a more expensive refurbished video display from them. Checking and cleaning all connections didn't solve the problem, so I purchased their refurbished video display, which arrived last night. Worked like a charm! What a relief! I'm sorry for the people who haven't had good experiences with Original Car Audio, and I'm somewhat perplexed. Maybe they've changed ownership or employees. Based on my months-long interactions with them, I could not be more satisfied. read more

Buyer beware! These people are crooks, such a headache to deal with and only strive to make themselves happy. Also, beware of their eBay page listed as "OEM Car Audio" and their website "cd4car.com" save yourself the disappointment and frustration. Look at my photo proof, they leave you on read until you go away.. read more

Original Car Audio - They are NOT responsive to their customers. - Car Stereo Installation Near Me - Burnsville, Minnesota

I searched for almost a month to find a repair facility that accepted high end OEM audio equipment. What is stroke of luck to not only find Original Car Audio, but to end up receiving help from their tech, Jon ! My problem was complicated (to me) but from the very beginning I knew that I was in good hands. Every conversation with Jon was calming and reassuring. After months of frustration I felt like finding Original Car Audio was like receiving a gift. 5 months of no audio, no car play, no phone sync were over. I love my car and having this superior audio system returned to normal is a big deal. Thank you, Jon for your support and patience and especially for your expertise. I owe you big time! And congratulations to the management team for allowing these talented technicians to perform their magic. Not to be forgotten, this work was performed quickly and reasonably priced. Thank from the bottom of my heart read more

When I first called to get my lexus infotainment system repaired and talked with John and Alex they instantly knew what the issue was before I had the chance to specify. Turn around time was quick and within their prediction and everything has been working great for months now. Highly recommend giving these folks a try read more

I had a radio that did not like to turn off and they were great about explaining the issue which they were familiar with and helped me determine what I needed to make this problem go away. Very friendly and knowlegable staff. Glad to have them in our area. read more

Unfortunately, I would think twice before buying anything from this company. I purchased a refurbished replacement radio for my Toyota and when it arrived I had a mechanic install it. Immediately there was an error message saying to bring the vehicle to a Toyota dealership, which I did. The Toyota dealership tested everything and said the radio didn't work and that something was wrong with it. I then called to return the device and was told that it would be refunded but when the refund came in it was more than $1K less than I had paid! When I called to find out what was going on the sales person Rob said that the radio tested fine on their end so they are charging me a restocking fee! I asked "how could the Toyota dealership and another auto mechanic come up with the same conclusion that the radio is bad but your company says that it isn't. He said it happens all the time! I would stay away! This tells me why there are so many bad reviews here. read more

Original Car Audio - Purchased stereo that arrived not working and was charged restocking fee! - Car Stereo Installation Near Me - Burnsville, Minnesota

Sent my 20 year old car cd player in for repair. Got it back within a week. It worked for about 80 days and then started acting up. There was no fuss about fixing it again under warranty. Got it reinstalled and it seems to be working fine. Ok, in a perfect world it would have been fixed the first time but how a company behaves when things don't go completely right is just as important. I hope the repair lasts this time. I think I can get another 10 years out of the car. read more

I had my local sound shop source a replacement head unit for my Toyota, and they bought it from this store. 3 days after I got it, the cassette player starting malfunctioning. I called them and they said that the warranty didn't apply to the tape player because they "couldn't get parts" for it. Funny how United Radio in Syracuse doesn't seem to have any trouble getting parts for this deck. Maybe that's because United is a serious company. Anyway, it didn't say anywhere on their website that the warranties didn't cover the entire unit, they just tacked that on themselves when I asked. I demanded that my shop return the unit and get a full refund, and they did. I don't blame them for getting duped, it wasn't their fault. I put blame the blame where it belongs, squarely on the double-dealing crooks at Original Car Audio. read more

I sent my car radio for repair for the flat rate quoted. Got a call because it was a motherboard problem, the price was 3 times the flat rate. The radio only has one board, isn't that the motherboard? First radio I got back did not work. I shipped it back, at my expense. Second radio did not work. I shipped it back at my expense. Third radio does not work, so I cut my losses and did not return it. It cost me more for shipping the 'warranty' return shipping cost than the replacement radio, plus they would not return my deposit on the last radio retuned. Bottom line, 3 radios sent in on my dime, deposit refused to be retuned, still no working radio. Save your money and deal with someone else! read more

Stay Away from this company! This is my first posting on yelp and I truly felt I had to no other option then to write a bad review on this company. They completely ripped me off and took no responsibility in their own failures while holding me hostage with my initial investment in a repair. Save yourself the frustration and take your business elsewhere. There is a alternative company on the west coast I would recommend. I sent OCA my radio, paid for shipping both ways, not a big deal as I was excited someone could fix my unit. Same day turnaround when they received and said they tested and gave me a 90 day warranty. I installed the unit and within 24 hours it failed and was the same issue. I called for my warranty repair and they were rude and said they would look at it again. they refused to pay for warranty shipping back to them. this is the first sign these guys are crooks. Why do I have to pay for them not doing their job correctly, so another $30 for shipping wasted. They have my unit again for 2 weeks, no one calls, nothing, they tell me they cannot fix and are refunding my money. The guy asks do I want my unit back? I said yes, so they refunded my money, less the shipping fee back to me. This is just the Last straw! I am not sure how their minds are working but when you do not do what I paid you for you take responsibility for it and fix it or make it right, their behavior has basically said they don't care at all and it's my problem. I have spent over $100 in shipping to them, at least $60 of which they should have covered as it was a "warranty". They don't test product, and when you call them for warranty they are completely rude. I am held hostage as they have my money from the initial repair. I could not just walk away. I hope my plea to those of you on Yelp will take your business elsewhere and save yourself the extensive frustration I have experienced. read more

I have not yet received a refund or the radio I bought. They kept my money and the product. I'm looking to sue them in small claims court. Side note: they offered to return the product in exchange to have this review removed. Of course I declined. read more

It pains me to write this review because, although I finally received a compatible radio from Original Car Audio for my 2001 Volvo V70 T5, in the end it cost me $700.88, rather than the original $130.81 ($99.00 + $31.81 shipping)! Hence, although I received great customer service from Jose Herrera in the Richardson, Texas office, his management refused to assume their responsibility for initially shipping me an incompatible radio. What follows are the details. On July 19, 2018 I purchased a secondhand Volvo HU-613 radio from Original Car Audio that was supposed to be compatible with my car. After spending $45 to swap out the original car radio for its replacement, and $175 to attempt to download software into the radio, I discovered that (1) the steering wheel audio controls did not work, (2) the radio front panel controls were not illuminated at night, and (3) the LCD panel was too bright. All three failures were a consequence of being unable to update the radio software because the radio was not compatible with my car. After spending an hour on the phone with a Volvo parts department, I discovered that only three particular radio part numbers were compatible with my car. The radio I had received did not have one of those part numbers. On September 25, 2018 I purchase a second Volvo HU-613 radio from Original Car Audio, this one having a compatible part number. On October 10 I paid $45 to swap the second radio for the first and the following day spent $175 to download the radio software. All functions on the second radio and the steering wheel controls worked properly. On October 17 I shipped the incompatible radio back to Original Car Audio at a cost of about $30.00. I included an invoice for all of the additional expenses incurred from the first incompatible radio, totalling $381.00. Original Car Audio only refunded me $101.00, the purchase price of the second radio, rather than the $381.00 cost I had incurred. I would have been satisfied paying $130.81 for a compatible radio and, of course, $45 to install it and $175 to program it. However, having to pick up three additional shipping costs, a second radio installation, and a second software programming is unacceptable. Therefore, I cannot recommend Original Car Audio as a source of replacement audio systems. read more

Sent my car audio unit to their Richardson, Texas address listed on their website. Turns out the address is wrong. I called these guys to point out the address is wrong. Two days later the address still has not been updated. After reading all these 1 star reviews I now feel fortunate it is being "return to sender". I'll keep looking for a new repair route. read more

I cannot bellieve I just got scammed by Josh the salesman. I took the problem to the owner Dan, who was all but willing to help until the mistake was going to cost him money, then he was not willing to help. This can be chalked up as the worst experience I have ever had STAY AWAY..... read more

This is my first bad review. I ordered a car radio for a few hundred dollars and paid this company. Two weeks later, no radio and no contact from them. I finally called and spoke with "Charlie" who had "Mike" (heavy accent) call me back. Mike was very rude, told me they actually didn't have a working radio ready to ship. When I asked him why the company didn't just call me to say they didn't have a radio and offer a refund (or reach out to the customer - me - in any way) he told me they received an email from me this past Saturday (uh...yes, I did email several times) and it was only only Monday. Anyways, that doesn't explain why they didn't contact me when they couldn't fulfill the order. I asked why didn't they just say "We are sorry we could not fulfill your order" and then offer a refund or something. Mike laughed and hung up. Anyhow, even if my purchase gets refunded, the bottom line is the company can't operate this way and consumers should do what I just did and file a complaint (here is the form: and send it to: Office of Minnesota Attorney General 1400 Bremer Tower 445 Minnesota Street St. Paul, MN 55101 (651) 296-3353 1-800-657-3787 TTY: (651) 297-7206 TTY: 1-800-366-4812 What a needless hassle. All I wanted was a replacement radio, not drama. (PS - I see there is someone on here hassling yelp reviewers. Trust me, I have all the info to back up my review, including the original orders and even a tape of the phone call - yes it's legal to tape it. ) read more

Avoid at all cost. I ordered a stereo, they first forgot to ship. Then they shipped the wrong one. Then they said to return which I did and they want to charge me for them shipping the wrong stereo. Finally, they said they were sold out of the one they originally promise me but said they could back order for more money. Still waiting for a refund. read more

My recommendation is to avoid if possible. If you have any issues with your equipment you are in for a lot of trouble. 25% restocking fees, pay shipping, lack of communication, very long times to ship item back, and if the whole process takes more than 90 days guess what, they don't have records of transactions. Beware. read more

Still rating as a ZERO! Would not take back radio, would not offer to fix, would not, would not, would not do anything. Opened a case with the Better Business Bureau, which of course they defended with half truths and outright lies. Opened a case with the Attorney General of Minnesota. So now I'll be out another couple hundred bucks to fix (in their words, "update" - which for the life of me I can't figure out why they didn't do it before shipping to me in the first place) a radio that they sold me that never worked correctly in the first place. Total loss of $1186.98 to date. Do yourself a favor, keep looking, even be willing to spend a couple of extra bucks to get a product from a respectable seller that 1) stands by their product and 2) offers post sale support as stated in the ad. Through YELP and other social media outlets, several people have thanked me for writing this review, potentially saving them a TON of hassle. Again, do yourself a favor and move on. read more

It is my opinion that this company is a rip off, a scam , and should be driven out of business, they send out products that don't work and make their money charging a restocking fee and making you pay for shipping for a product that does not work. I paid $179 for radio/cd player for my car that was advertised as new and had been tested. The unit was not new and I don't think it was ever tested and did not work. It cost me $14.50 to send it back. They refunded $139.40 out of $ 179.00, they cheated me out of $ 39.60 plus the $14.50 for me to send the unit back, a total of $ 54.10 In my opinion the office manager, Joe Strom lied to me on the phone about how much. my refund would be. STAY AWAY FROM THIS COMPANY OR BE THEIR NEXT SUCKER read more

I see a lot of negative reviews, BUT my experience was excellent. After talking to their rep. I sent my radio / CD Changer from our 15 year old Toyota Sienna in. (Very easy to remove and reinstall.) They recommend the least expensive option was to replace the changer with new mechanism. They got it on a Monday, they called Tuesday with to say it was fixed, and price was exactly as quoted ($163, inc. shipping). Got the unit back in 4 days and it works perfectly. Local car stereo shop wanted $75 to remove and replace, plus about $300 to fix. Toyota dealer wanted $900. Well worth finding them, would use again if needed. read more

Purchased an almost $200 6-CD Changer Block replacement for my car as the disc tray no longer accepted disks (all other functions worked fine) and after spending hours getting my dash apart to install it, the unit did not work. It had intermittent functionality, and would cause the display to randomly freeze or go blank, after double checking my wiring and re-installing the stock unit, the display did not freeze, or go blank or have any other issues (problem is external to the car). I called and spoke with someone who said to return it (at my expense) for an exchange or refund. I opted for the latter as I really didn't feel like pulling my dash back apart. A full week after it was delivered to them, I called to inquire about the refund and was told that the unit was tested and is fine (which it obviously isn't) and will be subject to a restocking fee (an insanely high 25%) My experience with the company clearly isn't unique, just look at all of the other bad reviews. Don't bother wasting your money on the junk that these people are peddling. read more

Since my last review, they actually sold MY stereo that I sent to them to repair and they charged me 260.00 to repair it on top of selling it to someone else. I simply stated that you are a bunch of thieves. UNBELIEVABLE. read more

I had the worst experience with this company, they were really unprofessional from the first phone call to the last....I was told by someone posing as a manager that I didn't know how to enter the codes for my unit...after 2 installations it was repackaged in the same box with extra bubble wrap, needless to say they e-mailed me and said product was damaged...of course the picture was of another unit not the one I returned.....I truly wish I had read these reviews before I trusted these people....I hope more people get a chance to read these before buying from them....I would not recommend these people to anyone.... read more

I own a 2008 Hybrid Highlander with 93,000 miles. Just out of warranty. I ejected the navigation DVD for no particular reason. When I reinserted it an error message occurred telling me to load disk. It would not load and just hummed. The DVD seemed to be mechanically stuck. It was Friday afternoon and the dealer suggested we disconnect the battery and reconnect. This was no help. On Monday I returned to the dealer and was told the only thing he could do was order a replacement for $3,700 plus labor. I was blown away. He could not recommend an audio repair facility in Shreveport. I researched my options on the internet and decided to remove the device, my self, and mail it for repair. I selected "Original Car Audio" because I liked the web site. After I mailed it I looked at the Yelp reviews and had some concern. Further analysis revealed the reviews were emotional and quite old. Therefore, I will only write about my experience with this company; Original Car Audio in Burnsville, MN. Before I removed the radio I called Original Car Audio and talked to Jason. He was knowledgeable gave me a few hints on removal and told me they strive to return the product within 24 hours. He also quoted me a price. I mailed the radio on Monday and called him on Wednesday afternoon. He told me he has the product and the shop will repair the next day. On Friday he called me and said the device has been repaired and we exchanged credit card payment information. The product was shipped UPS on Friday and delivered to my home on Tuesday, via UPS. I reinstalled the device and it worked perfectly. This company did exactly what they said they would do and I really appreciate the quick turn around service. Jason is experienced in answering customer questions from persons who do not remove devices from autos on a routine basis. There is a warranty associated with the repair. Thank you Jason. read more

Sent them a nav system for a 2010 Toyota Sequoia that was malfunctioning. Sent via UPS on a Tuesday, received back in working condition that same week on Friday. Communication was excellent. Have had the repaired unit for 2 weeks and still working great. I was a bit nervous after reading all the negative reviews but gave them a try anyway. Great experience with them thus far! read more

FIRST REVIEW EVER!!!! First of all I would like to say is that I am very happy with my purchase & experience with oem car audio! Here we go so first of all I did my research & was hesitant of buying due to all the negative reviews I read but I came to the conclusion that all the bad reviews were for the Mn store so I decided to skip them all around & call the Texas store & I have to say I am glad I did because every person I spoke to was kind & helpful. Also shipping took about 5 days which is not bad at all, I had the stereo installed the very next day & have nothing negative to say, the stereo is as described. Like I said I don't know if my luck was me calling Texas but I will definately buy from them again & deal with Texas only. Good luck! read more

Easy to work with, superior packaging, the CD / temp controller was in very good condition and worked out of the box. The unit has a warranty. I was contacted twice by them to assure that this unit was the correct one for my vehicle. Purchased through E-Bay. I have read the other reviews posted here and find that most of the issues have to do with trying to return a unit to OEM Car Audio LLC. I can only report that my contact with them has been entirely positive. read more

I am a professional electronic repair shop. The business known as OEM CAR AUDIO ON EBAY and CD4CAR.COM sell USED Junkyard parts. They claim they test them, well they LIE. I was sold several radios I was told were TESTED, THIS SHOP DOES NOT HAVE THE PROPER TEST EQUIPMENT TO TEST OR LOCKED ANY RADIO. The owner MIKE is the worst person to deal with, no matter what he does not accept any blame and will not refund in full if at all. Buy at your own risk as you will not get any customer service. They have a lot of complaints on Ebay and to the BBB as well. car audio, car stereo, car radio, car dvd player, car speakers, car amplifier, car mp3 player, car cd player, car 6 cd changer, navigation system, car navigation, oem car audio, original car audio, factory car audio read more

Stay away from this company! I wish I had read some of these reviews before buying, as unfortunately my experience is similar to many of the negative ones. I bought a satellite receiver from OEM Car Audio, and even though I had provided the correct part number from the dealer, they sent me a unit with a different number that did not work. When I contacted them about this they said that the part I had was interchangeable and suggested that I take the car to the dealer for installation, as sometimes the system needed to be "unlocked" for the receiver to work. The dealer was not able to make it work either - when I sent it back and asked for a refund I was told that the refund was subject to a 25% restocking fee... I was also told (by Ben) that the dealers "don't always know what they are doing", and that the part was the correct part, and there was nothing he could do. He even went as far as to suggest that he was doing me a favor by offering to refund me any money at all, as the 30 day return period had expired. He actually said this, knowing that I had kept the unit for as long as I had because I had been trying to get it to work, and had been following all his recommendations. Other reviews mention lax customer service. Once there was a problem, I had to initiate all but one phone call, despite numerous promises of getting a return call. Needless to say, this also lengthened the entire process. This is one of two times in my 52 years that I have been inspired to write a negative review. This company does not just suffer from poor customer service, they seem to be intent on defining it. To enforce a "policy" in which they keep 25% of your money having knowingly sent you the incorrect part is tantamount to theft in my view. The final straw was when Ben told me that I could either accept the 25% restocking fee, or they would return the same useless part to me. Here's the thing Ben: I don't have to accept your callow, craven attempt to separate me from my hard earned money, because this is America, and there are very good protections for consumers who attempt in good faith to do business with your kind and find out the hard way that they probably shouldn't. Rest assured I will be seeking that protection. read more

Anyone who reads these reviews before sending anything to Original Car Audio is lucky. I did not. I was told on the phone they could repair/replace the pixel screen on my BMW factory radio/CD player which would fade out in hot weather. I paid the repair fee and paid to ship them my unit. I heard nothing for a while and about 5 weeks later I got a hold of someone who told me they could not fix it. They offered to sell me a "refurbished" radio with a "new" pixel board for $225. I agreed and payed the difference and several weeks later I received a refurbished radio. It was the wrong model so I contacted them and they said they would ship the correct one right away. I waited for the replacement unit and what I expected to be a return shipping label. Nothing happened for a couple weeks and after a couple calls was told the new radio could not be shipped because they had not received the old one. By now I knew I was in trouble but just wanted to get something back in my car. I paid to ship the incorrect replacement radio back (paying for their mistake) and several weeks later I received the correct model radio. By this time I had, with shipping cost included, over $300 into a $150 dollar repair. I installed the new unit in the fall and it worked until the first hot day of the spring. When the temperature went above 80 degrees the pixels faded out just like they had done on the original radio. (It drives me crazy to think I probably ended up with my original unit.) It was pass the 90 day warranty period and they told me I was screwed. They did offer to fix the radio if I sent it back for $169 and maybe give me 20% off. I discussed this with Jon at Original Car Audio. He totally did not see irony in this offer. The problem here is either absolute incompetence, complete dishonestly or really large amounts of each. STAY AWAY! read more

First CD player they shipped didn't actually play CDs. They made ME pay shipping to get it back to them even though it was their fault in not testing the radio. The next radio they sent out THREE weeks later, and it wasn't even the right model! The third radio did work, but time will tell how well... Jose was a joke to deal with. No understanding of anyone else's time, no proactive communication. read more

My original factory NAV Unit in my 2014 Nissan Altima failed/went dark with no power in October, 2016. Dealer verified that factory radio had internal issues and needed to be replaced. At this point car was out of warranty. On October 20th, 2016 Purchased exact model/part number factory OEM Nissan Altima NAV/GPS/Radio on ebay item number 121992034407 from Original Car Audio (oemcaraudio on ebay) advertised as new with a 6 month warranty for $586.37 shipped. I received the unit about a week later. After installing the unit I observed that the backup camera was not working as well as the "camera" button on the front of the unit that is supposed to display an option to turn on/off the camera gridlines did nothing when pressed. When the car was placed into reverse the unit never attempted to change or display the backup camera or even a black screen. All other functions of the unit worked just fine. I contacted the seller Original Car Audio immediately to report the problem. After some discussion about checking wiring they requested it be sent back for diagnosis. I sent back the unit within a few days at my expense of about $35.00 and waited for a response. The representative (Jon) from Original Car Audio looked at the unit and said they "bench tested" it and did not find any issues. He recommended that I check the camera control module (ITS) and replace the backup camera because he thought those items might have been damaged when the factory unit failed. On November 18, 2016 they then charged me $33.00 to return it back to me. I received the unit back in about a week. After re-installing the unit the backup camera and "camera" button on the front of the unit still did not work. Same exact symptoms and originally purchased. I again contacted Original Car Audio and was told there was nothing wrong with the unit and it that it was a brand new unit. At the recommendation of the Original Car Audio representative I purchased a new backup camera on November 18, 2016 for $33.45. After receiving and swapping the backup camera there was no change in the problems with the NAV unit. I then proceeded to check and trace the wiring between the unit and backup camera for issues. No issues with the wiring were found as expected. I also researched the camera control module (ITS) as recommended by Original Car Audio. According to all of my research my car does not have this module since it does not have any of the features that require it. No lane departure or other driving aids. At this point I was out of options as Original Car Audio assured me they "bench tested" the unit and found no issues. After doing much research and searching I sourced another replacement exact model/part number NAV/GPS/Radio unit and purchased it at my cost. I received the replacement unit on February 21, 2017 and swapped the Original Car Audio unit with it. The replacement unit works perfectly including the backup camera and "camera" button on the front of the unit proving that the unit I purchased from Original Car Audio was defective from the original purchase and it cost me hundreds of dollars to figure that out. I contacted Original Car Audio on the evening of February 21, 2017 and spoke to Jon. Jon remembered everything about the issues. I communicated all of the steps, time, energy, and money I spent troubleshooting this unit I purchased from them. At that point on February 21, 2017 I requested a full refund of the defective unit including the cost of shipping back and forth for them to troubleshoot the unit and send it back defective again. Total cost of the original purchase was $550 and it cost me approximately $70 in shipping it both ways for their "bench testing". I have no need for a replacement unit since I had to purchase another unit to determine if the Original Car Audio unit was truly the issue. Jon spoke to the owner/manager of Original Car Audio and Jon said they refuse to refund the cost of the unit I purchased from them and also refused any shipping costs because it has been several months since the original purchase however it took this long to determine that the unit was truly faulty at my time and expense! I asked Jon to have the owner/manager call me to discuss this but did not receive a return call. As of February 27, 2017 I have not been contacted by Original Car Audio. They sold me a defective GPS/NAV unit that I returned immediately after determining there was an issue. They said they tested it and returned it in the same condition. It did not work in my vehicle and I spend may hours of my time, research, energy, and hundreds of dollars to prove that the unit was defective. They have refused to allow me to return the defective unit for a refund of the original purchase price and shipping costs. They drug me along long enough to say there is nothing they can do since the time has passed for an ebay or CC claim even though it was purchased with a 6 month "warranty". Buyer Beware!!! read more

Ordered a replacement radio for my Honda, along with a new iPod adapter. Promised me $40 for the core replacement. Took to my local installer for installation. Neither the radio nor adapter worked and both had to be returned - no return labels provided by company. I called them with status of problem. They shipped replacement radio and adapter. They provided no explanation as to what happened. I had to call them (on my dime) to find out what the defects were. Replacement radio worked, iPod adapter still did not work. They had two chances to test the iPod adapter before it left their shop, missed both chances. Final straw, I received refund for $25 for core replacement after being promised by initial clerk and manager later that I would be getting $40 refund. The way I calculate it I am out $10 return shipping, $15 core replacement, and $90 for first (failed) installation. Their lack of communication, their refusal to reimburse shipping for defective items, and their lack of testing of the equipment are a big problem for me. Hopefully not for you. read more

Scammers. They sent wrong part and when returned for a refund, charged a 20% restocking fee ($65) and did not refund shipping either. Several phone calls to them were answered but the person necessary to resolve the issue never responded back. Wish I would have read reviews on yelp and ripoff report first. AVOID. read more

Classic "bait-and-switch" This company, OEM Car Audio, LLC, advertised a car radio/navigation unit on ebay for sale with a phone number to call if questions. When I called the number I spoke with Sheila who confirmed the item was available and the price was correct, as advertised on ebay. She then recommended I speak with Jason to confirm the item would work for my car and she arranged to have Jason call me when he arrived at the office. When Jason called he confirmed the navigation unit was correct for my car and I was encouraged to order over the telephone, instead of thru ebay. I paid extra shipping to have the navigation unit arrive in 2 days, as I explained to both Sheila and Jason I needed the item by the weekend. That day, I received sales confirmation, sales receipt, and shipping confirmation emails from OEM Car Audio, LLC. Later that evening I had a message at my house that Adam, from OEM Car Audio, LLC, had called because they had a problem with my order. The next morning I called and left a message for Adam. He never returned my call, so later that day I called again. When I spoke with Adam he told me the item I had purchased was not $445.50 as advertised (and I had a sales receipt confirming), but was really $819.00. Adam told me he would reduce the price to $800.00 because of the mistake OEM Car Audio, LLC had made or they would make an exception for me and offer a refund. He refused to honor the sale even though I had confirmation from OEM of the sale. Be very careful if you purchase from OEM Car Audio, LLC! Even with sales confirmation and sales receipts, OEM Car Audio, LLC does not have the integrity to honor a sale. read more

I was not very happy with my trip to the Original Audio shop. I went with your information about the shop being open 10-4 pm. They were close, only by appointment on Saturday. You did not have that information that would have safe me 50 minutes round trip visit. read more

They stink. They "replaced" the CD section of my Infiniti stereo (supposedly). It had a 90 day warranty. My wife did not tell me that it was not functioning correctly at all times from the get go. It totally failed at 105 days. The company did not do anything about it. Had the unit pulled and examined elsewhere. They stated that it did not appear that any parts were changed, just cleaned. read more

Unless you want to throw away your money or fight tooth and nail to get a fund, DO NOT USE THEM. If you do call them and a man named JOSH answers the phone, hang up right then. I can't talk about anyone except JOSH because he is who I called (over 12 times) and he is nothing but a bold face liar. He lied about that someone would call about the radio that I returned, to giving his word on a deal that we made (that I kept me end of the deal and he didn't) to saying my refund was processing and I hadn't even told him my name yet. I finally got some of my money back but I had to file a complaint with my credit card company and with the better business bureau. BOTTOM LINE, JOSH WILL LIE TO YOU and I hope he reads this because he knows the I am telling the truth. read more

Okay, from the reviews on here, your wondering why 5 stars. Well, when we received our original order there was an issue. When it comes to Factory Radio CD Changers, there are many variables and part numbers. So, when I called, I talked with Ben. He was very understanding and apologetic, as he worked with me personally to make it right, and shipped another one out right away. I don't believe they deserve all the low ratings on here. I think if your realistic, there is no problem dealing with Original Car Audio. So, as far as I can tell, their Customer Service is very good. We are VERY happy with the unit, and I thank Ben personally. read more

Great service. Awesome prices. Beat the dealership costs by 70%. It was a pleasure finding a company that has great professional customer service along with great prices. You don't find them like this anymore. read more