If I could give 0 stars I would. We were backed into and our car needed a new door. This place…read moreordered the wrong door so it took 5 days longer and our rental car insurance expired leaving us without a car and no cost was knocked off. Hardly an apology. Our car was then broken into over the weekend while at the shop. The people cut the chord on our baby camera wired into the car. Even though camera was wired to car and the chord is clearly cut the body shop doesnt want to take any responsibility. States it was our fault. Car was also left completely dirty on the inside. But we are so fortunate they have offered to have us bring the car back to get it vacuumed out. Terrible service all around

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

Mark took care of my car, he did an amazing job. There was a big dent in the side and we were told…read moreit wasn't able to be fixed at previous shops, but he fixed it without asking him too!

Wish I could comment on the work that they did, but the insurance totaled the car. I can comment on…read morehow helpful they were. They were quick to get the quote into the insurance company. It took the insurance company forever to get back with them. I checked in at one point and they were surprised that I had not heard from insurance. They told me, without telling me directly, that needed to contact my company. Who knows how much longer I would have waited if they didn't let me kind of know what was going on.

I go to Tony Betten for all of my car's repairs and maintenance. We have purchased 3 cars from Tony…read moreBetten and have never been disappointed.

Was told a truck was near perfect from Salesman TIm. The truck was a 2024 GMC Denali with about…read more40k miles. I called and asked how the body was because that was my main concern. I arrived to a truck that had at least 10 different issues with the body. To say the least I was very sorry I wasted my time for the 30 min drive. Then the next day I get text after text about how good his deal is which is crazy because I wouldn't buy that truck ever with all the issues with the body.

In the last 30 years I have taken all my auto body work here. Doug and his staff do a great job. i…read morebelieve you will have the same consistent experience.

Unfortunately, my experience with Pro-Am Collision has been incredibly frustrating. They received…read moremy Toyota Grand Highlander around Memorial Day, and as of September 11, I am still dealing with unresolved issues from this repair. I initially worked with Randy, who encouraged me to purchase a replacement wheel and tire directly from Toyota and assured me that they would get the $907.91 expense approved through State Farm. Based on that assurance, I purchased it myself. Months later, I am still out $907.91. There was also an issue with one of my vehicle's sensors that Pro-Am was supposed to fix. I arranged an entire day around bringing my vehicle in and was told Randy would have a rental car set up for me. That didn't happen. I was sent to Enterprise, only to be told they did not have a vehicle for me. After wasting essentially an entire day getting the runaround, I finally told Pro-Am I was done trying to coordinate the repair through them. I took the vehicle back to Toyota, where they fixed the sensor for $198.85. There is also a door guard on my rear door that still needs to be replaced. Pro-Am already has the part, and Toyota agreed to install it if Pro-Am would simply get the part to them. That still has not happened. On July 31, I reached out to Jake at Pro-Am and laid all of this out again. I provided him with the $198.85 Toyota sensor repair cost, reminded him about the $907.91 wheel reimbursement, and explained that Toyota was waiting for the door guard. Jake responded that he would follow up with me. It is now September 11. I never received that follow-up. I understand that complications happen with collision repairs. What has been unacceptable is the lack of follow-through. Nearly four months after Pro-Am received my vehicle, I am still out more than $1,100 for expenses related to this repair, still waiting for a part they already have to make its way to Toyota, and still having to be the person chasing down answers. At this point, I don't know what else I'm supposed to do to get this repair completely resolved.

Customer Service was awesome! My car was done earlier than I expected;and my Car looks great…read more Thank you Caliber Collision!

Worst experience! Horrible customer service... 0 Stars. I can't give them more than zero stars…read morebecause they never even got to do any work on my car. My insurance company told me to take my car in for an estimate. I drove it down there that day (six weeks ago) to get the estimate. The only thing they would do is set an appointment for an estimate, six weeks out. These clowns recently bought out an amazing local, community-minded body shop (CarStar). We used CarStar a few times over the years. You would drive the car in - they would send someone out to take photos of the damage... a few hours later, they emailed you and the insurance company the estimate and scheduled the work. Caliber makes you wait six weeks before they can even look at your car. After waiting six weeks, I am told, "Oh, your insurance company "usually" sends their estimator out to take photos and approve the repair. I explained that my insurance company was the one that told me to bring it into them in the first place. The receptionist explains, well - our Estimator Bill handles the estimates with your insurance company, and he says they have to come out. So call them and have them come out to look at your car, and then we can schedule a repair. I waited SIX WEEKS for this lazy crap. I called my insurance company back - they told me in no uncertain terms that they would work from the repair estimate from the body shop. Great - I'll do that, just not CALIBER. So much for trying to support my neighborhood business. I will find another - more reputable and customer-oriented shop.

Let me say this is for the service department Jon in service has done a phenomenal job…read more I recently moved here from California and this place is a night and day difference from my previous dealer. Diesel service isn't cheap but let's give some perspective I had a oil change 12 qts and 2 fuel filters changed and the beat old dealers price by 80 dollars and my old dealer the oil change was free I paid the difference on synthetic I had an alternator problem which was covered under warranty john made sure I had a rental it took a second visit which is fine sometimes electrical can be tricky I had to travel outside of the state I am in the military john had the truck waiting for me at my work ready to go and even offered to send a shuttle to my house which is 30 miles from the dealership I am having aftermarket cab lights installed and during the process there were just not up to standard he made some calls to get oem lights and get it done over night and keep the price were it needed to be why not because they couldn't or wouldn't there were worried about wiring quality down the road That's what's important making sure it gets done right and for the right reasons and working to keep it on quote Oh by the way prepaid oil change they are offering is a heck of a deal you should check it out

Extremely friendly staff! I had a great experience selling my used car to K&M through the KBB…read moreinstant offer system. They offered me much more than another dealership and they got me in and out in 20 minutes with a fair deal.

Brian and his team are true professionals! Very responsive, courteous and perform quality work in a…read moretimely manner. I'd very much recommend them to anyone.

They did a great job on my car and provided excellent customer service. I would highly recommend!read more

My car never looked better. Came back so shiny and beautiful. The inside was so clean - almost…read morelike it was detailed. Quick turnaround too.

let me just start by saying if I could give this establishment more than five stars I would all…read moreacross the board. The staff went above and beyond to make sure that my insurance claim all the way down to car rental issues i had was handled for me. they even vacuumed out my car before I received it. thank you so much for everything that you guys did to help make this awful situation a smooth one!! God bless you!

This place was awesome. Our car had about $4000 worth of damage done to it and they took care of it…read moreso well, you can't even tell I was ever hit. And they cleaned the inside and outside of my car to boot, which was such an added bonus and so deeply appreciated! The customer service was top notch as well. We highly recommend and will come here for every body shop issue in the future!!

Very accommodating for a last minute repair. Scott worked me in for a general repair even though it…read morewas not body work related.

Excellent service and communication. I was able to book service quickly. Having the detailing done…read moreat my office location while I kept working was very convenient. The interior of my vehicle looks brand new!

Wow, Jessica and Heather did an amazing job on our SUV today...in our driveway! Even vacuum stripes…read moreneatly left on the carpet. I don't want to get in it. I'm quite picky and can't find an issue. Great Mother's Day gift for my wife. Thx!