The TLDR: Extremely Disappointing Stay - Not Family-Friendly, Poor Service, and Zero Accountability
We were excited to stay at the Origin Hotel Red Rocks due to its proximity to the venue, but unfortunately, the experience was not worth it at all. We traveled as a group of three adults and one four-year-old, and I would highly recommend staying somewhere else--especially if you're traveling with children.
Night 1
We arrived and checked in, expecting a tent and sleeping bag in our room for our 4-year-old, as advertised and included in our pre-paid package for all three nights. It was a big reason we chose this hotel. Nothing was in the room, so we called the front desk. The staff seemed confused and said they'd look into it. Eventually, someone brought up a sleeping bag--but it was dirty--and said they had no idea where the tents were. We were told to call the next morning.
On top of that, the Wi-Fi wasn't working. Turns out, the TV relies on the Wi-Fi--so that didn't work either. They said they were "working on fixing it."
Day/Night 2
We spent the day out and returned in the evening to find our room had not been serviced. We called the front desk and asked for housekeeping--no one ever came. When we asked again about the tent situation, we were told they gave them to a "larger family" who needed two. So once again, our 4-year-old was left disappointed. Still no Wi-Fi, no TV, and when we tried to use the in-room coffee maker--it was broken, too.
Day/Night 3
We called the front desk at 9:15 a.m. to request housekeeping again, especially because our son had gotten sick and thrown up. We used towels to clean up and specifically asked for replacements, along with service for the room. We were gone from around 10 a.m. to 9 p.m., taking a day trip to Colorado Springs. When we got back? Still no service. At this point, we had made a bet that the room wouldn't be touched--and sadly, we were right.
So here we are on the third and final night:
* No tent
* No clean towels
* No working coffee maker
* No Wi-Fi
* No TV
* No housekeeping, despite multiple direct requests
My husband went down to the front desk and spoke with a staff member named Gil, who promised someone would bring towels within 30 minutes and that we should connect with Amy in the morning. They showed up 30 minutes later with towels and still none of the other issues resolved.
Day 4:
We woke up and went to connect with Amy and now the front desk says she won't be in until checkout and they can't do anything for us. Sooooo basically I paid for amenities I never received .
This stay was unacceptable. We were charged for amenities we never received, had repeated service failures, and no accountability from the staff. I would give this place zero stars if I could. read more