Absolutely 10/10 they were so professional and kept me updated with every step with my car. Anytime…read moreI had a question about my car they would tell me what they were doing and why. 100% would work with them again and would recommend BG caliber collision to anyone and everyone. Plus Jane on the front desk so was nice and welcoming and friendly really knew what she was doing. 100% amazing.

There was no way my experience could have been any better. The speed, quality, communication was at…read morean all time high Perfect 10

Had a hitch installed at what another car place told me was a good price, with no complications or…read morehassle. Quick and friendly, I'm happy with how it went!

Quick, efficient, and easy to work with. The staff was friendly and knowledgeable in a time of needread more

a large tree branch fell in the front of my Honda crv. They fixed it and I cant tell it from when…read moreit was new. Great job

When I got less than stellar care at another body shop in town, BG Collision had my part in just a…read morecouple of days and got my minor repair fixed quickly. Friendly, great communication. Worth the time to check them out for your car's body repairs.

Great guy, awesome service. My car looks brand new again! He even touched up a few scratches and…read moredidn't charge me. He also gives a loaner car. I recommend to anyone.

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.

They refused to change my "customer supplied" sway bar links because they wanted to mark them up…read moreand couldn't. I bought top of the line Moog links which was better than any they would have supplied. I've gone in and fixed their electrical issues at their store many times over the years but will not be doing that anymore. way to lose your own electrician and customer after I just applied for a Midas credit card I will now never use.

Caleb has always been honest and upfront about any service being needed or done. I feel comfortable…read moresending my wife in and they won't take advantage of her.