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    Oreillys

    5.0 (2 reviews)
    Closed 7:30 am - 8:00 pm

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    1 year ago

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    Autozone

    Autozone

    (4 reviews)

    I had an issue with your employee Oscar Ramos (with the stained front teeth) who you sent over to…read morethe Yuba city location for coverage help Oscar Who was very rude and escalated a situation out of hand instead of walking way and letting someone els handle the issue. Your employee was very rude and arrogant and refused to listen to the issue with my purchased product. I asked your employee to remove himself from the argument and he declined multiple times. After I told him he had horrible customer service he stated I had a horrible attitude, (my attitude was based on his demeanor and the situation he had created) he got into a very arrogant attitude.Even after he was asked again by another employee to remove himself and I had another employee step in to help me with my issue your employee Oscar did not want to remove him self from the situation and became very rude and and kept making comments and kept making the situation worst. He also told me he would be covering for 2 months at the YUBA CITY store so I'm welcome to stay away if I don't wanna see him since he's helping with coverage. This is the type of employee you have helping with coverage from your Colusa store at your YUBA CITY LOCATION. Thank you for the girl that was there who originally did my order because she solved the problem the same way they had before by swapping the incorrect item in the box. All your arrogance wasn't needed Oscar because she did exactly everything I had asked you to do and you refused to do. SHE HAS THE SERVICE STANDARDS SHE SOLVED THE ISSUE THE SAME WAY YOU COULD HAVE BUT DIDN'T GREAT JOB.

    I was out of town on a holiday weekend and my check engine light and another code came on. Auto…read moreZone was open, and I was able to borrow a scanner from them. They even printed out the scanner code info and made suggestions about options. Sorry they were all having to work on a Saturday night, but it was very helpful to me. I felt reassured that I could get home safely and deal with it then. Everyone was super friendly.

    Oreillys - autopartssupplies - Updated May 2026

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