1. Oregon Tool & Supply

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Roseburg, OR

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Oregon Tool & Supply

3.9 (7 reviews)
Open • 7:00 am - 5:00 pm

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The Home Depot

The Home Depot

2.0(46 reviews)
2.4 mi
•$$

Home Depots are usually pretty similar with a few additions for the local area. The main difference…read moreis the service they provide. I have found staff in most of the time but have had to do some walking to find someone on occasion. Everyone has been helpful so it's just they need more help (like most places). I have worked with staff in appliances who had someone ahead of us but got to us as soon as he could. We do like Home Depot, recommend it and will be back. Hopefully, they can find more help to assist customers when they're trying to spend money in the store.

UPDATE: Home Depot corporate has now responded to my complaint with a completely canned response,…read moreexplaining that they have no direct control over their third-party delivery contractors. No investigation, no solution, no accountability. Just the usual "we value your feedback" and "we appreciate your business." Apparently, once Home Depot has collected thousands of dollars from a customer, actually getting the merchandise delivered to the address provided is someone else's problem. Their response has only reinforced my decision to take every future purchase to Lowe's. Home Depot, you don't get to outsource the delivery and then outsource the responsibility. Approximately 18 months ago, I purchased an exterior door from Home Depot. The delivery driver refused to drive up my road, claiming his truck couldn't access it, despite the fact that full-size semis had recently delivered lumber and building supplies to my property during construction. Instead, he made me meet him in a parking lot down the highway. As a 112-pound woman, I couldn't unload the heavy door myself, so it sat in the back of my open pickup truck in the rain until my installer could help. Fast-forward to October 2026. I gave Home Depot another chance and ordered another exterior door. This time, I had it shipped directly to my installer specifically to avoid another delivery fiasco. Unbelievably, SAME PROBLEM! The delivery driver is claiming he cannot access my installer's residential street. Yes, it's narrow, but it's perfectly drivable, and Lowe's has successfully delivered there multiple times. The current shipment was handled through ArcBest/ABF Freight and transferred to Peninsula Truck Lines for final delivery. Two doors. Two delivery nightmares. Two perfectly accessible locations. And here's what Home Depot just lost: I was prepared to purchase a $2,100 Samsung refrigerator from them TODAY. Instead, I'm taking that purchase to Lowe's, along with every future appliance, building material, and home improvement purchase. I own a home and acreage with ongoing projects. That's a LOT of future business. Home Depot, your delivery arrangements are driving customers straight into your competitor's arms. You didn't just lose a refrigerator sale. You lost a customer permanently.

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Oregon Tool & Supply - hardware - Updated October 2026

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