BOTTOM LNE:: Apparently, in THIS economy, decision makers for this retailer think lackluster…read moreattention to customers and awkward store access is a good idea. We wondered how they came to that conclusion as we walked out of Mattress Gallery and took our checkbook to visit their competitors. I'm more inclined to ignore the one star worthy vendor rather than invest the time to write a review. But when something is bad enough that I feel compelled to give other Yeeps a "heads up", it becomes worth the time to do the review. So here goes. HERE'S THE WAY TO ALIENATE POTENTIAL BUYERS IF YOU'RE RUNNING A MATTRESS STORE: Just follow the Mattress Gallery's step by step example: 1. Toss a couple of box springs on the pavement outside the store and stand a mattress crumpled on it's side between a bike rack and the building. This will set the customers' first impression and make them wonder how the rest of the inventory gets treated. 2. Make sure there are so many reclining chairs right inside the front door as to present an obstacle course, both physically and visually, to customers coming in. 3. Follow that up by having the mattress inventory so tightly spaced that it creates a sense of "stay away" rather than "come try me out". 4. Make sure the single sales person doesn't acknowledge arriving customers with "Thanks for coming in - I'll be with you in a moment", but simply ignores them while he places a couple of phone calls. 5. Make sure you do not have names of mattress styles or features easily labeled for customers to look at so they can sort out for themselves what might be in their interest category as they wander about waiting on the single sales person. 6. When the sales person eventually "catches up" with the buying customers, be sure he is overly familiar "Hi kids! Whatareya lookin' for?" 7. When another customer arrives, make sure the sales person simply walks away from the potential buyers. No "excuse me a moment,..." but simply walks away and then engages in an extended conversation about a mattress the other guy's wife looked at last week. Leaving the previous customers "stranded". 8. When the "stranded" customers say to each other "We're done here" and head for the exit, send the sales person right behind them to ask "So how'd it go? See anything that would work for ya?" (Seriously.) Then you'll be sure to have your potential customers spend their money with your competitors, at places like Mattress Factory and Bed Mart where they'll get good quality customer care from well informed sales staff as well as easy access to well organized and maintained showrooms.

Once they get your money they they absolutely do not care about you any longer. I spent $2,000 on a…read moreTempurPedic mattress, it has collapsed in the center, I went back to talk to them four times for warranty help. The last time I was in there Crystal the saleswoman at Wilson's, got up from the table when we were talking and said I have a customer, I have to go. My advice to you do not buy here.

Good place for discount Ashley furniture (which isn't the best but it's pretty much all Bend has in…read morelower to mid range options! Everyone was very helpful and efficient and they even delivered my furniture and set it up. It's basically couches and chairs.

We ordered our couch from here and love it! Victor was very helpful and knowledgeable with picking…read morethe best couch for us.

Stopped in looking for a bed frame while we were in town for the week. It's really hard to find a…read morestore where you can actually see and feel what you want to purchase anymore and I was so excited to find exactly what I was looking for and at an excellent price! Kristie was amazing, no pressure and helped us make sure it would fit with our box spring before buying. We were able to get it delivered the next day and at a very reasonable price. John was also amazing! He was on time and set it all up for us so we didn't have to do a thing! He also took our old boxspring that was in the garage for a very small fee. If I ever need another bed frame or mattress, I will come here first! Just wish they could deliver to Portland too. :)

Totally pro! Steven found the sweet spot between our dreams and our budget. The installation team…read morewere careful, thorough, resourceful. 100% recommend this business!

As much as I try to support this local business, it was strike 2 today. I tried to purchase a nice…read morekitchen appliance set from here last year and gave up and went to another competitor in town and got great service. So when I needed to purchase a new washer/dryer, I thought i would give them another shot. That didn't last long. got greeted right away, shown where the sets were. I asked about pedestals and the lady didn't know for sure so I asked her to check. She said no problem and walked away. we wandered for a bit, even looked at some stackables that were stashed in someone's office. he never looked up and continued to play on his phone. We finally walked back to the front to find her camped out on the phone speaking to someone else. We shrugged and went right over to Ferguson's where we got our usual great treatment. What a shame.

Very happy with our recent purchase of a sofa love seat. Cory did an excellent job of taking care…read moreof us. Great communications and follow up.

I need a specific item. A queen size bed rail. Guy was slow but very nice. Reasonably priced.read more

I give them 0 stars. My husband and I were looking for a new recliner. This store has tons of…read morerecliners and we had found one that both of us liked. It was operated electrically, but was not plugged in. We ask the salesman to plug it in so we could see if we liked it and he gave some lame excuse about not having enough batteries. How are they ever going to sell recliners if customers can not try them out?

Actually I give them 0 stars - worst customer service ever! I bought a chest from M Jacobs outlet…read morein Eugene. I was told to pick it up in Bend which was perfect since I live here. I went in to pick it up and it's gone. After dealing with the store manager it's determined that it was resold to someone else but he assured me they'd get it figured out. Several days go by and no word from anyone. I call and leave messages. I finally get a call back from the store manager in Eugene. He too assured me he'd get it straightened out. Several more weeks go by and no word from anyone. I called Eugene and talked to the original salesman, he says sorry, we don't have anymore. You should pick one of two that were kind of similar - although wrong style. I finally choose one I sort of like. I'm told its on a truck, you can pick it up in Bend. I get a call later the next day that, sorry, they sold that one to another customer as well. At this point I'm told to come to the store and try to pick something else. I was out of town, the graduation present was ruined and I just wanted my money back. The salesman tells me, sorry, I'm not authorized to do that. So I start calling store managers again. Conveniently, they are off or unavailable and refuse to talk to me. A secretary was the only company representative that would talk to me - and she proceeded to lecture me how busy the managers are and I just have to understand. She went on to say only the Eugene store can issue a refund. Lie and behold, the Eugene store calls and says ok, now we will give you your money back. The person went on to say it wasn't their fault, they felt it was all handled wrong from the beginning, M Jacobs is a terrible employer....etc. Rude, unprofessional, irresponsible - not the store they advertise to be in the radio. I've never been treated poorer than this sale!

Amazing Amish furniture!! Great selection and then some if you go to their catalog! Both Corey and…read moreHugh have been very helpful on all of our visits. The deliveries were all delightful. Very courteous and excellent set up.

I have been into this store many times to browse and shop over the last 5 years. I purchased a bed…read moreside table on one occasion and 8 dining chairs on another occasion. The dining chairs arrived with the wrong color leather seat... apparently the leather option I selected from their samples was no longer available so instead of letting me know they just went ahead with a different color. After a few months of waiting for my order, I decided not to mess with it and keep what they sent. There was no other good option. More recently I was nearing an order on a bedroom furniture set. I had spoken with them a number of times over a couple of years but did not pull the trigger because I was not 100% sure - particularly since the purchase was going to be $12-14k. When I finally settled in on the items for purchase, they wrote me up a quote for me to bring home to review with my husband. They had written up one or two similar quotes previously, but pricing was constantly changing and I had not yet decided on a specific wood/stain. After I received the quote and a wood sample, I left the store only to return a minute later to ask a question. Hugh and his co-worker were not aware that I was in the store, at which point I heard them bashing me - about how I go in there all the time, don't make up my mind, etc. It went on for a few minutes and I left before they finished talking about me. WTH - I guess that I used up so much of their "valuable time" I deserved it (note - store was always empty). The next day I returned the wood sample, letting Hugh know why I would not be shopping there any longer. He was speechless.

Such a pleasure working with Furnish. Their professionalism was superior and the lines of furniture…read morethey carry are top notch. Delivery and set up were excellent!

We bought many pieces from Furnish. The owners are wonderful to work with. We furnished our great…read moreroom including a couch from American Leather, chairs, tables, area rug, king bed and night stands. If they didn't have the item in the store they showed us pictures in the catalog. The owners even came to our home to help set up the furniture. Not just deliver it. Love this store!