Decent products but bad customer service. They messed up an order of mine that a placed in person with their sales rep, they acknowledged their mistake that they had made but said it will still cost me an additional delivery charge of $175 to correct their mistake. They were very kind and helpful in person but very disappointed in their customer after their mistake. read more

Among all the negative reviews, I have to say, we had a good experience with Ashley Furniture. Marcy did everything she said she would. Even after we were given the receipt for our purchase, I had some concerns, so I went back the next day, and Marcy explained everything to us so it was all clear. The bedroom came on the day it was suppose to, and the young men delivering the furniture were very congenial and professional. We are very pleased with the quality of the bedroom furniture. We are very happy with our transaction at Ashley furniture. I recommend Marcy as a sales person, because she was very professional and she follows through with everything she says she will do. This was our experience and we are sticking to it. read more

STAY FAR AWAY! Absolutely horrible experience with these people. I ordered a bed in mid-December and was told it would deliver by mid-January. It was finally delivered today (2/18/25) only to have the delivery guys discover that the headboard was completely cracked and broken. I called Ashley to express my disappointment and cancel the order at which point, I was told I would be charged a 30% restocking fee!!! The GM, Victoria is the exact opposite of what you would hope for in good customer service. DO NOT DO BUSINESS HERE!!!! read more

I wish I had read all the reviews on here before ordering my furniture from this clown car of a store. Ordered furniture in March, its middle of May and still have not received my items. They have no idea when items are coming (even though place orders from their corporate warehouse), and they do not communicate when things are late or delivery dates get pushed back. I've had to call multiple times and each time discovered my items have been delayed yet another week or 2 weeks WHO KNOWS BECAUSE APPARENTLY THEY CAN'T TALK TO THEIR OWN SUPPLY CHAIN. The sales representative Marcy would constantly contradict their own statements - never trust a word out of their mouths. Do what I am about to do and get furniture from any another store in Bend. read more

The WORST business ever do NOT do business with them. Told me the wrong delivery date FOUR times. Said I'd get white glove delivery for free to make up for it. Sent a short guy and girl to move the couch up four flights up stairs so my boyfriend did most of the work. They didn't unwrap it or put it together at ALL just walked out. Front desk service is BEYOND rude. Genuinely regretting our purchase read more

Don't let the older reviews dissuade you! The wait times for arrival of your furniture is not their issue. It is a warehouse issue. We were helped by Marcy & she was wonderful with us. We got regular updates each time there was a change with the delivery date and they were all in a timely manner. We ordered our couch at the end of May and received it earlier this week. We are very pleased with the quality and value of our couch and ottoman :) read more

We wanted a new extendable table. We found a good one online and went to look at it willing to buy it if it looked good. The saleswoman basically lied to us saying even though the contract said it would take 8-10 weeks to arrive(!?) we would be able to expect it in two to three. When I called to check in was told that is impossible. So she basically lied to us for a sale. It still took about nine weeks to arrive. Do yourself a favor and go check out the products in the store but buy it online because online delivery is only two weeks. read more

prices lower than other stores but here is the caveat: wait for an unusually long time for sofa delivery then recieve an item that obviously came out of the reject area, after calling the store to inform them they tell you that there is a process and you must take pictures of the problem and send them in, then after waiting they send a DELIVERY DRIVER who doesnt seem the least bit concerned back out to visually inspect the problem, then after waiting 4 more weeks plus still not receiving any contact in regards! seems they just want to dump the poor quality furniture on your door step and make you go through this ridiculous process Never buying from them again!! read more

Horrible service! Tried to order 10k in furniture and counting at Ashley Bend location. All out of stock. Ordered anyways and was told they didn't know when they would get any of the items. Went online to Amazon. They carry Ashly furniture and all could be delivered to our house for CHEAPER price. Try amazon ashley signature furniture first online instead of here where they can't give you any specific times, or are weeks out with no info on when it will come in. Tried to talk to the manager and the woman sales associate blew me off. Big sale lost. read more

My experience was only negative. Tried to purchase a mattress numerous problems along the way, ultimately I had to cancel my order and go somewhere else. Starting in early Mar, a gentlemen from this Ashley store quoted me a mattress, fine, we thought we'd shop around then purchase it online for ease. The mattress this gentlemen quoted us was a size that didn't exist, we learned this only by going back to the store and asking "why don't we see this on the website" Ashley "Oh, cause it doesn't actually exist", Us, "ok, well then can we buy what does exist?" Ashley "Sure, we have it in stock and we can deliver it Saturday" Us "great, we need to be out of town Saturday but anytime would be good" Us in the next week we try to schedule delivery Ashley "What in stock, no way, that won't arrive until the end of April" Us "wtf, that wasn't what you said" Ashley "Call back at end of April to arrange devliery" Us "ok, that isn't cool" Us calls back at end of April, get a massive run around Ashley "Yeah, that won't arrive until May maybe deliver 15th - 17th of May" Us "wtf, that is just going from not good to worse" Ashley just doesn't seem to care about anything, they suggest us to cancel the order if we aren't happy. Really, who offers to cancel an order 6 weeks after the purchase, Ashley didn't have any interest in making good on this and the only information that flowed happened when I called them, it was almost worse than dealing with a medical insurance company. Save your money, go somewhere with some heart and sales reps who are more organized. read more

I would recommend buying your furniture elsewhere. We ordered a couch from Ashely , and waited 9 or ten weeks for it. When it arrived we realized Mark Harvey had ordered the wrong couch orientation. Now we have to wait 8-10 or more weeks for our couch. After all is said and done we will have waited 6 month or more for our new couch. Upon hearing that the couch was wrong Mark's main concern was that we cover the couch so they could resell it. I will never do buisness with this company again!! read more

I ordered my furniture over two months ago and still no arrival date in the future. Great in store service. If you want your furniture delivered within a timely manner then forget it. I recommend buying online. This waiting period is unacceptable. Two months today. They told me a minimum of four weeks. read more

Really wanted to rate this Ashley's high. Lots of experience with Ashley in SoCal. Awesome folks, great customer care, and good products. HOWEVER!!! Bend store is exception. Sales person Mark, told him 19 of Jul was looking for a piece of furniture but needed it within 3 1/2 weeks. He says "2 - 3 weeks tops, but probably 3." Ordered it. On invoice it says "Call 8/9 to set up delivery. Called 8/9, said it wouldn't ship til the 10th. Called the 10th - won't ship til 13th. Called 13th. Won't ship till 17th. Called 18th. Won't ship till 20th. Arrive on 23rd. 5 weeks! Waited til delivery to do review thinking the service would warrant upgrade to rating. NOPE. Dudes scratched the wall, left styrofoam all over carpet and all stickers on the wood. Really disappointed. read more

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BUYER BEWARE!! These are the times I am grateful for Yelp. Being mostly a kind and positive person I never imagined being the one to write bad reviews HOWEVER, I wish I would have looked up the reviews on this business before wasting my time. TWO WEEKS to be exact, with lie after lie, delay after delay and nothing to show for it in the end. It went from please wait, you'll get 40% off, to please wait longer and get 50% off, to it got sold out from under you, to FINALLY we would not have that ready for a month and a half now - and o by the way you do not get what WE PROMISED YOU (the 40% off or anything off at all.) The staff is completely unmanaged and the management is shady and uneducated. The young sales lady had more initiative to look on truck shipments to estimate a wait time whereas the manager actually asked "How would I know when that is coming in?" Oh ya Mr. manager, your young, new and untrained staff member already had the wherewithal to look it up. Turns out looking it up didn't help anyhow. Don't even get me started on the second manager!! NO MORAL COMPASS. DO NOT BUY HERE unless you want LIE after LIE and a headache. Special mention to MARK. What a horrible business person, just being honest. In the end, I am grateful I did not give my hard earned money to this establishment. read more

A comedy of errors; wrong mattress delivered, took our old mattress and left us without for a couple of weeks. Wrong chair colors, forgot to order the couch to match delivery dates. The most incompetent service we have experienced ever from a furniture store. Ashley Cooperate office said that the Ashley HomeStore in Bend, OR was a franchise and they had no control over this outlet. Corporate claims that "trust is the cornerstone of their business" and that they have a "vision to be world class furniture company", but this is clearly not the case if they don't have standards for their franchised stores. I think future customers need to know where corporate stands behind their product. Locally, the service doesn't exist and promises to deliver is not followed through. WRONG merchandise has been delivered twice at two different times, and then a scheduled date to deliver merchandise is a NO-SHOW. This is not good business principles and it always start at the TOP`! read more

It seems the manager doesn't care if the staff wear masks or not. His snarky remark was that he'd wear one only if the governor Kate Smith came in. Apparently it's par for the course at this store so much that Reddit has started a thread on them. I emailed the Ashley HQ about this and haven't heard back yet. read more

I ordered a couch online and was told it would be delivered on 3/14/23 between 1-5 pm. When I called today at 4:45 to find out when the delivery was goi g to be here, I was told that the order was still being processed and the new expected delivery is 3/20/23. I was never called and told my delivery wasn't going to be delivered on time. I will not buy from them again. read more

We bought a table back in November, it was supposed to be delivered to our house approximately 8-12 days later. We never received a phone call or anything then when we do call in December, they say oh yeah it looks like one came in. We could deliver in next Tuesday...great. Table never shows up, I have now left a voicemail trying to find out if they still have our table and if we can pick it up. We also paid for the delivery fee, which was obviously a waste of money. They have lied at least twice at this point and been caught. read more

We purchased a large sofa from Ashley Furniture in April, received it in July and now it looks so worn it looks like we have had it for 10+ years, not 5 or 6 months. We are very, very disappointed in how poorly this high priced piece of furniture has held up in such a short period of time! read more

Stay away from this place!! Absolutely the worst service and products around! They act all nice and outgoing before you pay and then you pay and they stop caring! Stuff comes up missing or broke and they don't care. Your order comes in and they won't call you, and then make up some BS excuse as to why they couldn't. There are lots of other furniture stores around and they'll at least treat you like a human unlike the morons at Ashley HomeStore in Bend Oregon! Oh, watch out for the manager! She is the worst, 2 faced snake out of the whole group of idiots that work there! STAY AWAY FROM ASHLEY'S IN BEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Ashley's showroom is pretty well organized and the furniture isn't terrible. They have many options to select from. The only issue is that it feels like walking into a car dealership. Some salesman greets you and then they are your personal shadow. Not saying they aren't nice because they are. It's just similar to your dog obediently following you, but this way was quite uncomfortable. If we have any questions, we will ask you. Some people appreciate their space. We had to leave because my wife was weirded out. read more

I was in a hurry to pick out a smaller sleeper that would fit in an office. Brianna Gaetano was amazing and helped me find one that would work that day and not only that Mathew Gober was behind the scenes helped me get thiS in and on my smaller car. Wrapped and ready to go. They save me not only time but stress and I am truly thankful Ashley Furniture has employees like them -Sarah read more

I'm giving this place 1 star due to the owner. He walked passed me and my husband several times and never said a word. He had some guy (his biotch I guess) following him around moving things back and fourth. Super rude Mr. Owner! Learn to greet your customers and develop relationships with people wanting to spend money in your store! I realize you are a foreigner Mr. Owner, so here are a few examples incase you are to inept to grasp the "American" standard. Welcome...please let me know if I can answer any questions. Good evening folks...can I help you find something? Hello...how are you two doing tonight? It left a sour taste in my mouth. Chris (a salesmen) was awesome and his talents are being wasted there! By the way...the furniture in the store is so cheap and falls apart in no time. Don't waste your money. Update: You would hope the owner of the store would have responded with an apology to this review. Apparently he's not interested. Mr. Owner you failed again! read more

lf I could give a negative number I would. I STRONGLY ADVISE YOU TO GO SOMEPLACE ELSE....ANYWHERE ELSE....FOR YOUR FURNITURE NEEDS. Oh how I wish I would have read these reviews before buying anything at Ashley Furniture in Bend. I purchased a sofa and recliner Labor day weekend 2020. I was told the items would arrive and be delivered around October 1. October 1 came and went with no call. When I called, I was told my couch wouldn't arrive until December, but the recliner may come in sooner. Long, long, lie filled story short, here we are at the end of January 2021 with no couch. The recliner arrived in November and I have been paying for both pieces ever since. Sucks to pay for a couch you've never seen. In addition, I got rid of my old couch, anticipating my new ones arrival, and have been without furniture for 4 months now. I was told my couch arrived at their store on January 9. My delivery was scheduled for 1/26. 1/26 came and went. I called and they told me there was a mix up in the delivery schedule and they would send a "special" truck the next day. It snowed. The truck was cancelled. I received a call yesterday to reschedule my delivery....wait for it....next delivery date is 2/5! More than a week past when I was originally scheduled. How does that work? So, here I am, with no furniture, that I have already paid for, and like everyone else has noted, just a lot of empty promises and lie after lie. But, on a positive note, in response to my Better Business Bureau complaint, I am supposed to be getting my $130 delivery fee refunded. Doesn't really feel like a win for me after everything I've gone through and we'll see if that actually happens. After the last 5 months, I don't believe anything anyone at Ashley furniture tells me. If you choose to buy here, all I have to say is, good luck with that. read more

They charge you an arm and a leg for delivery and U camp even pick it up. There rude and took forever to get help. Shipping supposed to be 7-10 days and it took 3 months to get 1 item. read more

Buyer Beware!! Long story short our furniture was delivered wayyyyy overdue and still waiting on some. Furniture arrived damaged and not built correctly . Furniture brought back still not right. And so on and so on......horrible customer service will be dealing with the Better Business Bureau. My advice save yourself the headache go elsewhere and if you choose not to make sure the items are in stock and have all of the correct pieces and working properly . read more

If I could provide less than 1 star i would. This place is FULL of lies. I ordered my dining set on labor day. Was told it would take a month to be delivered. Delivery day came and I was told they have my table but only 4 of the 6 chairs I ordered and the rest would be delivered the following week. ok. The drivers show up and they have the WRONG table. then they bring the chairs which are incredibly wobbly and are DIRTY. I paid a lot of money to not receive dirty wobbly chairs. The delivery agent REFUSED to fix one of the wobbly chairs. They also tracked dirt all inside my house (so much for white-glove delivery) I was told by Ashley "don't worry we will replace all chairs next week, just hang on to these for now and they will all be swapped out." next week came no chairs, told "they didn't come in but I Promise they will be here next week i can see them on the truck" next week came NO CHAIRs. but was told again i can see in the inventory that we have over 200 coming and i promise they will be here. Next week came and guess what no chairs. Now im told they will be on the truck for tomorrow. I ask to speak to a manager because this is obviously getting ridiculous to be told repeatedly that "chairs are in the mail" I am told by the gruff man on the phone that he is the manager and doesn't have time for this because he has other customers. So basically I am not a customer because I already purchased? I was then told that he will leave a message for my SALES REP to call me. So a manager does not want to assist and instead decides to shuffle me back to a sales rep. I will never purchase anything from Ashley again. this is the worst experience I have ever had in furniture buying. DO NOT SHOP HERE read more

BEWARE: Once they have your money, you are nothing to them! No one will return your call, or even pick up the phone. You'll have to drive yourself in to check on your order - which will be delayed without notice for over 2 months. Do yourself a favor and shop anywhere else. read more

We were able to get in on one of their sales and get some new bedroom and dining room table. After several months of using it we have found that we are very happy with the products that we got from Ashley's home store. And will look there again should we need more furniture in the future. read more

they get zero stars absolutely the worst service ever! we paid the extra for a protection plan & have been put off time after time after time............ashley employees, by the protection company. we've gone through four ashley's people and countless others at gbs! we called & emailed sent photos. we've been completely ignored for months. i guess if you get a stain that's covered you have to wait months to have the stain removed. then they say it's build up! they've said they had computer problems, they're sending emails so we can send pics of the stain but no email so after hours of attempting to get repairs and stains removed we still have to call back. i will be turning them in to the bbb! zero stars! read more

Marcy was amazing! She helped my husband and I find the perfect couch and for a great price! I will definitely being doing business there again! read more

Really friendly and helpful sales people. We are buying an awesome love seat. We've purchased from Ashley's for a couple decades now. Our furniture has held up extremely well. We have three bedroom sets with Cedar lined drawers! People are always asking where we purchased them. We've given furniture away to others because it held up THAT well! Once again we've headed back to Ashley's to find quality built furniture. They stand behind their furniture too. We always buy a protection plan as anything can happen with lots of children or grandchildren. No matter where we've lived Ashley's furniture has never failed us. It's a company we know we can trust. read more

OK. Weve read all the bad reviews. I must say that clear and concise communication makes all the difference folks. We ordered a queen sleeper late....very late, in cosmic terms, explained. we had done so, and crossed our collective fingers. Ashley Furniture, Bend Oregon, came through! Amazing customer service and solar eclipse traffic to boot. You have my vote! A1 read more

Bought a living room set for nearly 3,000+ 130 delivery charge. They said it would delivered in 10 days or less. Two weeks later they say its ready to be delivered. I scheduled delivery for Friday because I am leaving town for a few days on Saturday. Meanwhile I get rid of all my old furniture and am sitting in a camping chair as I write this..Well they never show up. I call and the smart ass girl on the phone tries to say I scheduled the wrong day as if I did not know I was going out of town. Service is great until after you pay for your furniture. Won't be shopping there again. read more

Ordered a living room set and a dining room set back at the beginning of December 2016.....was told it would take 4-6 weeks before it could be delivered...but probably won't be that long. It was Feb 28th and the living room set came and it is now the end of March and still haven't got the dining room set....I paid cash when I ordered the furniture and also got charged a delivery fee of $169.00 because it was a few miles out of their range....I will never buy from them again or send anyone there... read more

We had a good experience with Ashley. We only bought two bar stools but they gave us a deal on it and we were able to get them in stock. The tops on them peeled after just a couple months but I called them and they sent a replacement right away. I felt like it was good customer service. I don't remember too much about if we were greeted or not when we entered; however, I was happy not to be pounced on by an individual trying to make a sale. I'm the type that prefers to browse and then buy with no pressure. read more

Worst customer experience I have had in Bend. We went to the store to find a bed that we had seen online. Not being able to see the bed in-person worried me that the sturdiness would not be what I was wanting, but the salesman assured me that it would be as sturdy as any bed on their showroom floor. I checked out one of the beds and was comfortable that it would not be too flimsy. We made the purchase and were told the deliver would be on Jan.15th. Well the 15th rolled around with no call from the store. I called them and was told it would be on the 17th, again no call by the 17th. At this point I told them to refund my delivery fee and I would pick it up myself. Once I had finished putting the bed together, I was astonished at how cheap and flimsy it was. There was no way this was remotely close to the quality of the bed the salesman had me try. When I called the store I was told I could return it, less a 35% restocking fee. Are you kidding? 35%? The manger was rude and condescending. I called the corporate office and they were no help either, basically they routed my complaint back to the store I was complaining about. At this point I have no bed and am out almost $200. Do not shop at this store. I will celebrate the day they close their doors for good. With customer service like this in Bend, they will not last long. read more

I highly recommend Ashley HomeStore! Friendly, knowledgeable staff, beautiful furniture and great prices! Definitely a must if you're looking for new furniture in Bend! read more

I wish I would have never bought our new sectional here. We bought a sectional at Ashley the day after Thanksgiving and were given a tentative date of December 16th for delivery as it could be delivered before that day. December 16th passed and we hadn't received a call from Ashley's so my husband called them. They said that they would have someone call us later that evening to give us an update. No one called. My husband called the next day and they claimed the truck our sectional was on was in an accident. Things happen and we were more than understanding of the situation and they said they estimated the sectional would be in next week. Then next week came and still no call. Again, my husband called them. We were told that they were unloading truck right now, and would give us a call that night. Suprise! No call. He called the next day and 1/3 of our sectional had showed up. We then we 're told we couldn't wait to pick it up with the rest of the pieces or we would be charged an extra fee. Upon asking when they thought that would be, they said they weren't sure and if it wasn't here by the 1st of the year, they would put a rush on it. Then we get a call the next day telling us our entertainment center was in. Too bad that we didn't order an entertainment center though. The gentleman on the phone told my husband that someone would call us the next day with an ETA on the sectional set. It took two days for anyone to call us back. That gentleman called to verify that we had gotten our entire sectional. My husband told him that no, we had only gotten 1/3 of the set and were still waiting for the other pieces. The gentleman told my husband that their computers were messed up and they hoped next week they would have things figured out. I am really dismayed by the lack of customer service we've gotten. If the sectional was not in stock or on back order, I would just rather be told up front about it. I'm sick of the run-around and excuses that I keep getting. I realize that we bought our furniture during the holidays and that complicates things but it isn't hard to call customers and let them know what's going on, or that things have been pushed back. The fact that we have to call every time and every time we get a different story is ridiculous. We won't be shopping for furniture again in the future which is unfortunate because I had already picked out a bedroom set I had liked. Save your money, time and sanity and shop somewhere else. read more

Do not shop here. Takes way longer to get anything than their "tentative" date and if you try to get out of the transaction they charge you a 30% restocking fee. Still have not received my $3000 worth of furniture. Was told yesterday someone would call me for delivery as it was in the truck - but no phone call. So frustrated and I wish I had never gone here. Stick with Great American Furniture ( they can order the same thing for you at the same price. read more