Kristie helped me for almost an hour to pick out the most ideal bed for me, all the while being so…read morefriendly and personable, and gave me GREAT DEALS! She really is a professional. Also, two men named John and Brady delivered the bed up 3 flights of stairs as well as installed the frame in well under 30 minutes! If you need a bed and you're in town, don't go anywhere else than Cascade Mattress in Bend.

Wonderful buying experience from start to finish!…read more Ernie is a very knowledgeable, friendly and professional salesman. He knew all the mattresses, and product line inside and out. Ernie has been there for more than a decade, and takes pride in helping his customers find the right match. He was able to work with another couple that came in shopping the same time as I did, diligently going back and forth between us making sure we both were being helped and treated well. Answered countless questions and details before settling on a bed. Ernie was never pushy to close a sale, and spent a good deal of time with me before deciding on a bed. Once I did make a final selection and scheduled delivery, the team with John and Corey was a breeze. They showed up on time, removed my old bed, and set up the new one without haste. The guys made sure everything was set up properly and took away all the packing materials. Will be buying any future needs of a bed here, and would definitely recommend this location to anyone in the market for a new bed!

Very friendly and helpful guy working here! We are in Bend for a long weekend and the hotels…read morepillows were not good so I ended up here and am now looking forwards to bedtime!

We recently went to Bedmart Bend for a new bed and lucky enough to have Adam help us find the best…read morebed for our needs. He did not rush us or pressure us to purchase accessories, which we really appreciated

We looked all over town for a wall-hugging theater-style sofa. No one at the other stores knew what…read morewe were talking about and couldn't help us. As soon as we walked in this store we were greeted by a friendly lady who turned out to be the owner. She knew exactly what we were asking for and showed us their selections. We found the perfect set and absolutely love it. This was our best furniture buying experience ever. No pressure, excellent service, and great price. We will be loyal customers for now on!

The worst buying experience I've ever had buying furniture. So dishonest, sell you one thing, then…read moregive you something else. Bad People!!!!~!

This review is for anyone considering Bed Heads - don't waste your time! They advertise couches for…read more$450, but when you walk in, it's a classic bait and switch! They didn't have a single option at or near that price point.. When we asked about the advertised pricing, Paula the owner, who I can only describe as condescending and rude, talked over us, made passive aggressive comments, and made us feel ashamed for not being able to afford their overpriced furniture. We didn't argue, we just left, shocked at how unprofessional and insulting the experience was. I'm writing this to warn others who might fall for their deceiving marketing tactics. I'm sure the owner will respond to this review in an attempt to discredit me, just like I've seen her do with other negative reviews. But the truth stands... the customer service is awful, the pricing is deceptive, and this place is not worth your time or energy.

Only available through appointment, then was late to appointment. Had limited mattresses and what…read morewe were looking for said she would order. Then called to say she forgot to order, but would have deliver similar mattress then swap out for mattress ordered when arrived. Said no, just give me what u have so we can be done with this. week and three days later no word on delivery as far as time of delivery or returned any calls that went to answering machine about when the mattress will be delivered. Day of delivery called her personal number to receive roude response. Hopefully the mattress i paid for. Also didn't print correct receipt, happy I at least got an overpriced mattress rather than nothing.

BOTTOM LNE:: Apparently, in THIS economy, decision makers for this retailer think lackluster…read moreattention to customers and awkward store access is a good idea. We wondered how they came to that conclusion as we walked out of Mattress Gallery and took our checkbook to visit their competitors. I'm more inclined to ignore the one star worthy vendor rather than invest the time to write a review. But when something is bad enough that I feel compelled to give other Yeeps a "heads up", it becomes worth the time to do the review. So here goes. HERE'S THE WAY TO ALIENATE POTENTIAL BUYERS IF YOU'RE RUNNING A MATTRESS STORE: Just follow the Mattress Gallery's step by step example: 1. Toss a couple of box springs on the pavement outside the store and stand a mattress crumpled on it's side between a bike rack and the building. This will set the customers' first impression and make them wonder how the rest of the inventory gets treated. 2. Make sure there are so many reclining chairs right inside the front door as to present an obstacle course, both physically and visually, to customers coming in. 3. Follow that up by having the mattress inventory so tightly spaced that it creates a sense of "stay away" rather than "come try me out". 4. Make sure the single sales person doesn't acknowledge arriving customers with "Thanks for coming in - I'll be with you in a moment", but simply ignores them while he places a couple of phone calls. 5. Make sure you do not have names of mattress styles or features easily labeled for customers to look at so they can sort out for themselves what might be in their interest category as they wander about waiting on the single sales person. 6. When the sales person eventually "catches up" with the buying customers, be sure he is overly familiar "Hi kids! Whatareya lookin' for?" 7. When another customer arrives, make sure the sales person simply walks away from the potential buyers. No "excuse me a moment,..." but simply walks away and then engages in an extended conversation about a mattress the other guy's wife looked at last week. Leaving the previous customers "stranded". 8. When the "stranded" customers say to each other "We're done here" and head for the exit, send the sales person right behind them to ask "So how'd it go? See anything that would work for ya?" (Seriously.) Then you'll be sure to have your potential customers spend their money with your competitors, at places like Mattress Factory and Bed Mart where they'll get good quality customer care from well informed sales staff as well as easy access to well organized and maintained showrooms.

Once they get your money they they absolutely do not care about you any longer. I spent $2,000 on a…read moreTempurPedic mattress, it has collapsed in the center, I went back to talk to them four times for warranty help. The last time I was in there Crystal the saleswoman at Wilson's, got up from the table when we were talking and said I have a customer, I have to go. My advice to you do not buy here.

Love our mattress and service Delivery was on time and…read morethey took away our old mattress

Knowledgeable and friendly people. We were able to purchase a new mattress with ease. They have a…read moregreat selection and excellent prices.

I recently purchased a range from Johnson Brothers Appliances. Daniel, the Director of Sales,…read moreassured me that he would assist me with any issues. However, when I called the next morning after the delivery, he was unhelpful and unpleasant! Initially, I was excited to use my new range! However, that evening, I noticed that the outside became extremely hot while baking a pizza. I called the next morning, and Eric answered the phone. He was rude and dismissed my concerns, stating that ranges are going to get hot. He transferred my call to Daniel, who argued with me, insisting that he didn't want to "play ring around the Rosie with me and ranges!" During another conversation, Daniel made it clear that this wasn't a "blouse I bought at Walmart that I wanted to return!" These responses were unacceptable! Consequently, I decided not to exchange the range and will not purchase from this unpleasant and unprofessional company again. I am disappointed with the poor customer service provided by this local appliance store. After enduring several unpleasant phone calls and writing a letter to them (which included a statement from their own service representative who inspected the range and identified a "poor design issue"), I finally received a refund. While they may be satisfactory when you make a purchase, they offer terrible customer service if you encounter any problems, even if you contact them within the 48-hour window after delivery. I cannot recommend this company!

My wife and I purchased a Speed Queen 27" Stacked Washer/Dryer in matte black from Johnson Brothers…read moreAppliances on November 5, 2025. It was scheduled for delivery to our home in La Pine on November 12, 2025. The Account Manager, Stephen Mount, met us shortly after our arrival. He was pleasant and cordial when showing us the various examples of the Speed Queen washers and dryers. He carefully explained the similarities and differences which we examined and considered. We settled on the stackable model because of our limited laundry room space. The stackable gave us additional useful space. The delivery, hookup, and demonstration took place by their delivery personnel Kyle and Axel. Both individuals were obviously experienced and very careful in both old appliance removal new appliance installation. The 4" exhaust tube was readily cut to an appropriate length and hooked up by two clamps. The 4-prong 240V electrical cord was only 6 feet long and barely reached the outlet at the bottom of the wall. However, Kyle was able to reverse the outlet plugin to make it fit. A slight recommendation on my part would be to carry both a 6-foot and 8-foot 240V cord to accommodate these instances. I'm highly impressed with both the knowledge and professionalism of their store staff and technical staff. They make purchases very easy and painless. I highly recommend Johnson Brothers for any household appliances you may need. They have a plethora of types, styles, and sizes to fit the need of every homeowner.

Decent products but bad customer service. They messed up an order of mine that a placed in person…read morewith their sales rep, they acknowledged their mistake that they had made but said it will still cost me an additional delivery charge of $175 to correct their mistake. They were very kind and helpful in person but very disappointed in their customer after their mistake.

Among all the negative reviews, I have to say, we had a good experience with Ashley Furniture…read more Marcy did everything she said she would. Even after we were given the receipt for our purchase, I had some concerns, so I went back the next day, and Marcy explained everything to us so it was all clear. The bedroom came on the day it was suppose to, and the young men delivering the furniture were very congenial and professional. We are very pleased with the quality of the bedroom furniture. We are very happy with our transaction at Ashley furniture. I recommend Marcy as a sales person, because she was very professional and she follows through with everything she says she will do. This was our experience and we are sticking to it.

Purchased a queen mattress there.. Love the mattress. I financed the mattress and the owner DANIEL…read moresaid to call the finance company to find out what the payments would be. I wasn't told what the payments would look like. He gave me 2 papers to sign without the payment structure, then stapled a bunch of paper work on the receipts and said. Call the finance company in 2 days and ill find out what kind of payments ill be making. After 2 days i got an email from progressive finance saying that ill be paying 2100 dollars. Called daniel up and let him know how come i wasn't fully disclosed what the payments would be. Little did i know that he stuck the receipt with the paperwork with the payment framework after i signed it. I will never recommend anyone to buy there. He moved to a new place in town by hwy 97 by franklin , he i just after your money. Lesson learned. If you buy a mattress there make sure that he discloses the terms and conditions of the sale. I will be consulting a lawyer about this. PLS BE CAREFULL

6/27/2014 My…read moremother... I (Irene) still haven't received the queen size bed and free tablet and free pillows ..I ordered on 05/16/2014 The store keeps telling me it's on the truck coming from Portland No matter when you call their phone it goes straight to full mail box call again later... no one ever answers! And at 85 years old I have drove over there a dozen times if not more and they say the same thing it's on the truck.. they just lie again and say they will be deliver it later or tomorrow or the place is locked up like it was again today at 10:30 am their Hours are 10 am to 6 pm Sincerely, Irene

Sold a bed as a "closeout deal" that was instead a return. Also removed the mattress tag before…read moredelivery.