Nice mattress at a good price. John and Trevor from the delivery team were awesome. Glad we went…read morewith these guys.

You can get more context on my horrible experience by my previous review. I had bought about $1,200…read moreof bed toppers to sleep on this bed within a month of spending almost $4,000 on my purchase. Last night I removed the foam mattress topper (still have 2 pillow toppers) and realized that not only did they deliver an inferior frame than what I bought but also an inferior mattress. I ordered a latex bed that was supposed to have no springs. Last night I finally realized that the bed was so uncomfortable because it wasn't what I ordered. It has springs which is painful for my shoulders. Same brand but not the model of mattress I laid on in the store and decided to purchase. That said, avoid this place, don't expect the owner to uphold what the sales team promises if you negotiate. But ultimately if you do decide to buy here, check the model numbers on the bed you are laying on in the store versus the model number on your receipt. Because I was told by the owner, that frame and mattress were what I purchased which I know was not the case. On my receipt it was a big long model number and he said that was what was delivered and matched my receipt. But my receipt didn't match the bed that I had chose in the store. Still dealing with problems from this expensive purchase five years later. :(

We purchased a high end mattress and electric lift base from them two weeks ago. We actually…read morecalled them after 3 days of trying it out, to tell them it simply wasn't working for us. First time they said we had to try it out for 30 days. Tried to get by but our backs and necks told us the bed wasn't working for us! We tried calling again and they said we could try another mattress but we could not get a refund for the machine part that makes the head and foot go up and down! This was a 7600 dollar bed! They simply wouldn't give a fair exchange or a refund! Their motto was they want customers to experience a dream sleep! We have just nightmares and neck aches!

Very friendly and helpful guy working here! We are in Bend for a long weekend and the hotels…read morepillows were not good so I ended up here and am now looking forwards to bedtime!

We looked all over town for a wall-hugging theater-style sofa. No one at the other stores knew what…read morewe were talking about and couldn't help us. As soon as we walked in this store we were greeted by a friendly lady who turned out to be the owner. She knew exactly what we were asking for and showed us their selections. We found the perfect set and absolutely love it. This was our best furniture buying experience ever. No pressure, excellent service, and great price. We will be loyal customers for now on!

The worst buying experience I've ever had buying furniture. So dishonest, sell you one thing, then…read moregive you something else. Bad People!!!!~!

This review is for anyone considering Bed Heads - don't waste your time! They advertise couches for…read more$450, but when you walk in, it's a classic bait and switch! They didn't have a single option at or near that price point.. When we asked about the advertised pricing, Paula the owner, who I can only describe as condescending and rude, talked over us, made passive aggressive comments, and made us feel ashamed for not being able to afford their overpriced furniture. We didn't argue, we just left, shocked at how unprofessional and insulting the experience was. I'm writing this to warn others who might fall for their deceiving marketing tactics. I'm sure the owner will respond to this review in an attempt to discredit me, just like I've seen her do with other negative reviews. But the truth stands... the customer service is awful, the pricing is deceptive, and this place is not worth your time or energy.

Only available through appointment, then was late to appointment. Had limited mattresses and what…read morewe were looking for said she would order. Then called to say she forgot to order, but would have deliver similar mattress then swap out for mattress ordered when arrived. Said no, just give me what u have so we can be done with this. week and three days later no word on delivery as far as time of delivery or returned any calls that went to answering machine about when the mattress will be delivered. Day of delivery called her personal number to receive roude response. Hopefully the mattress i paid for. Also didn't print correct receipt, happy I at least got an overpriced mattress rather than nothing.

BOTTOM LNE:: Apparently, in THIS economy, decision makers for this retailer think lackluster…read moreattention to customers and awkward store access is a good idea. We wondered how they came to that conclusion as we walked out of Mattress Gallery and took our checkbook to visit their competitors. I'm more inclined to ignore the one star worthy vendor rather than invest the time to write a review. But when something is bad enough that I feel compelled to give other Yeeps a "heads up", it becomes worth the time to do the review. So here goes. HERE'S THE WAY TO ALIENATE POTENTIAL BUYERS IF YOU'RE RUNNING A MATTRESS STORE: Just follow the Mattress Gallery's step by step example: 1. Toss a couple of box springs on the pavement outside the store and stand a mattress crumpled on it's side between a bike rack and the building. This will set the customers' first impression and make them wonder how the rest of the inventory gets treated. 2. Make sure there are so many reclining chairs right inside the front door as to present an obstacle course, both physically and visually, to customers coming in. 3. Follow that up by having the mattress inventory so tightly spaced that it creates a sense of "stay away" rather than "come try me out". 4. Make sure the single sales person doesn't acknowledge arriving customers with "Thanks for coming in - I'll be with you in a moment", but simply ignores them while he places a couple of phone calls. 5. Make sure you do not have names of mattress styles or features easily labeled for customers to look at so they can sort out for themselves what might be in their interest category as they wander about waiting on the single sales person. 6. When the sales person eventually "catches up" with the buying customers, be sure he is overly familiar "Hi kids! Whatareya lookin' for?" 7. When another customer arrives, make sure the sales person simply walks away from the potential buyers. No "excuse me a moment,..." but simply walks away and then engages in an extended conversation about a mattress the other guy's wife looked at last week. Leaving the previous customers "stranded". 8. When the "stranded" customers say to each other "We're done here" and head for the exit, send the sales person right behind them to ask "So how'd it go? See anything that would work for ya?" (Seriously.) Then you'll be sure to have your potential customers spend their money with your competitors, at places like Mattress Factory and Bed Mart where they'll get good quality customer care from well informed sales staff as well as easy access to well organized and maintained showrooms.

Once they get your money they they absolutely do not care about you any longer. I spent $2,000 on a…read moreTempurPedic mattress, it has collapsed in the center, I went back to talk to them four times for warranty help. The last time I was in there Crystal the saleswoman at Wilson's, got up from the table when we were talking and said I have a customer, I have to go. My advice to you do not buy here.

Love our mattress and service Delivery was on time and…read morethey took away our old mattress

Knowledgeable and friendly people. We were able to purchase a new mattress with ease. They have a…read moregreat selection and excellent prices.

Totally pro! Steven found the sweet spot between our dreams and our budget. The installation team…read morewere careful, thorough, resourceful. 100% recommend this business!

A full year ago, we 'kept it local' and bought a Bosch dishwasher and paid for the install. They…read moresent out two kids (clearly not licensed plumbers which is requirement for any appliance install involving water and electricity). Three weeks later we noticed the floors buckled in the kitchen. They didn't even bother to get the hose fitting tight! I called and they sent out some company that put a fan with some painters tape around the area and left! Short story: They refused to report the issue to their insurance. Blew me off for DAYS! I'd call back into the office and ask for a manager and never was able to speak with one. Poor sap management makes deal with these situations said, "I've talked with 'them' and they aren't going to report it to our insurance.'" Talk to enough people and they have gone through the same ordeal with Johnson Brothers. That's why they wouldn't report it to their insurance. We had no choice but to file a claim with our insurance and the same day had Sierra James out here. Kitchen and laundry room DESTROYED! We had to move out of our house for 8 months. Took two weeks to find a furnished house for rent. Complete nightmare putting our house back together. Try dealing with insurance these days.....even when it's not your fault. That alone took years off my life. Took a couple months to get them to refund the dishwasher and had to FIGHT to get the install charge refunded. "The installation is not refundable." Seriously, you can't make this stuff up. Not a single apology throughout. Not until I asked for an apology did I get the 'I already did, you just aren't listening'. Worst company and people I've ever dealt with......and that's saying a lot these days. One year later, we are finally done with all this crap. Our insurance subjugated the claim against JBs insurance and won. Our deductible is finally coming back to us. Do yourself a favor and go to Lowe's. The founder died. His son took over and died. Now, the grandkids took over and have nothing but a fancy website with empty slogans and values and promises of commitment and integrity. It's total bullshit.

Very reasonable. Bought sofa, chair, and footrest. Not the greatest quality but was the best option…read morein central Oregon . The sales people were very helpful w/o being pushy.

Decent products but bad customer service. They messed up an order of mine that a placed in person…read morewith their sales rep, they acknowledged their mistake that they had made but said it will still cost me an additional delivery charge of $175 to correct their mistake. They were very kind and helpful in person but very disappointed in their customer after their mistake.

Purchased a queen mattress there.. Love the mattress. I financed the mattress and the owner DANIEL…read moresaid to call the finance company to find out what the payments would be. I wasn't told what the payments would look like. He gave me 2 papers to sign without the payment structure, then stapled a bunch of paper work on the receipts and said. Call the finance company in 2 days and ill find out what kind of payments ill be making. After 2 days i got an email from progressive finance saying that ill be paying 2100 dollars. Called daniel up and let him know how come i wasn't fully disclosed what the payments would be. Little did i know that he stuck the receipt with the paperwork with the payment framework after i signed it. I will never recommend anyone to buy there. He moved to a new place in town by hwy 97 by franklin , he i just after your money. Lesson learned. If you buy a mattress there make sure that he discloses the terms and conditions of the sale. I will be consulting a lawyer about this. PLS BE CAREFULL

6/27/2014 My…read moremother... I (Irene) still haven't received the queen size bed and free tablet and free pillows ..I ordered on 05/16/2014 The store keeps telling me it's on the truck coming from Portland No matter when you call their phone it goes straight to full mail box call again later... no one ever answers! And at 85 years old I have drove over there a dozen times if not more and they say the same thing it's on the truck.. they just lie again and say they will be deliver it later or tomorrow or the place is locked up like it was again today at 10:30 am their Hours are 10 am to 6 pm Sincerely, Irene

Sold a bed as a "closeout deal" that was instead a return. Also removed the mattress tag before…read moredelivery.