First-class quality and service for Norman blinds (aka "venetian"). Accurate measurements, excellent communication, fair prices, and perfect match to the other blinds in the house. What more could you ask? When one blind came with the wrong control wand, the owner ordered another (from China!) and I thought (well, that'll never happen). But two months later he showed up and installed it, no charge, with a smile. I wish all service providers were as good as this. read more