Before I called Oreck Clean Home Center (The Vac Shop) in Westmont, IL, I tried a business much closer to home. I was looking for service on a Mattel Power Wheels toy for my grandkids. The first place had a voice message that directed me to email their "customer service: in-box. I don't think so!! I called The Vac Shop and was greeted by the technician who offered me some free troubleshooting. Nevertheless, I needed to take the long ride to Westmont. Apparently, I "thumb dialed" The Vac Shop during my trip. Shortly after, I was called by Linda, who was concerned that she had missed a customer call. What GREAT customer service! Not only did I get a call back, but I got to talk to a real person. When I arrived, the customer service continued to excel. Needless to say, they were happy to troubleshoot my problem and I was able to buy what I needed. Thank you for you personal, professional and direct efforts at keeping excellent customer service alive and well!! A job well done!! read more

This place is a mess. Go see Mike. My Mom in the era of rocket powered vacuum cleaners is a fan of the Oreck. She killed the first one after 30 years. So, she decided she'd give them another try. Mike is patient, good natured, and sells a good product at the right price. My mom is highly satisfied with her new vacuum and everyone is happy. read more

Bottom-line Oreck Clean Home, the owner, and the Tech are useless in helping their customers. If they were correct in their decisions Hoover would not have sent me a brand new machine. February 2018 Belt on machine broke and purchased a replacement from Oreck Clean Home,Hoover authorized dealer, in Westmont. Spoke with owner Michael Bonfield. Mentioned the on/off pedal was not working on my machine and talked about a snapped off clip/bracket for a wand attachment. Michael said to bring the machine in for repair and replacement of the clip/bracket as it was under warranty. February 5, 2018 Brought the vacuum in for repair of brush pedal and replacement of broken clip on housing of machine February 13, 2018 I went to pick up my machine and noticed that the bracket/clip was still broken. Asked why it was not fixed and tech, Alonso came out and told me that Hoover Warranty would not replace the part. Alonso said the machine worked and I didn't need the tool bracket! Machine was under warranty. I called Hoover Warranty and they told me that they would not talk to consumers and transferred me to Customer Service. Had to leave a voicemail for a manager. February 14, 2018 Manager Juanita returned my call and told me that a broken clip/bracket would not warrant a repair or a replacement unit. I was puzzled; I didn't want a new unit. She said she would need to speak with the Hoover Warranty Department and the Westmont service center and would call me back on the 15th. I immediately called Oreck Clean Home in Westmont and spoke with Michael Bonfield, Owner, and told him of my ordeal. He was totally perplexed and told me he would speak with his tech Alonso and find out what the issue was. I also gave him Juanita's direct line to contact her as well. He said he would call me back the next day, February 15th but never did. February 16, 2018 I called Michael since he had not returned a call as promised. I asked for status of my issue was. He told me that the bottom section of my machine was totally replaced with a new part from Hoover. I told him that there were scratches on the bottom and it couldn't have been a new part. He did say that maybe Hoover sent the part to him like that. He told me to bring back my machine to his store and he would straighten the dilemma out. I brought in the machine as he asked and he said he would call his tech Alonso to find out what Alonso's conversation with Hoover Warranty was in prior communications. February 16, 2018, afternoon, Juanita from Hoover called and told me that Alonso called her and told her I had "dumped" my machine off at the store and I wanted it fixed. I let her know that Michael and I had spoken that morning and he had requested I bring the machine back so he could get the situation straightened out. I called Michael and asked him to explain. He had no idea why Alonso would tell her that I "dumped" off my machine. At the same time Alonso calls Michael on another phone and puts us all on speaker. Alonso then accuses me of breaking the brush pedal because we replaced the belt. I ask if he felt a customer is supposed to take a machine in for a broken belt. He said "yes". I let him know that I find that ridiculous as there is only one way to replace a vacuum belt and the owner's manual even gives detailed instructions to the consumer/owner in replacing the belt. If Hoover wanted the consumer to bring a vacuum in to a dealer for belt replacement they would state that in their manual and not publish instructions on how to replace a belt. I tell him that the pedal had nothing to do with the clip/bracket subject and that the clip snapped under normal use. I finally hear Juanita say to the tech and the owner, "can you tell me if this warrants a defect?" Neither Alonso nor Michael says a word. Neither would reply ,Alonso says, "Juanita just hung up". Alonso hangs up. I ask Michael why he didn't say something, he says, "I don't know". I tell him to call warranty and he tells me to call them. Then he tells me to call TTI the parent company of several floor care names. I tell him that really would be up to him. He tells me to just come and get my machine. I went back to his store and picked up my machine. I honestly don't know why the Tech, Alonso, felt I didn't need the wand tool repaired Not sure why Michael let his employee call the shots. I'm not sure why he didn't tell Hoover it needs to be replaced. I could not understand why Hoover would not step-up and honor their warranty. I took matters into my own hands and filed a formal complaint. On April 3 Hoover called me and advised that they be sending me a brand new machine! I received it a week later. read more

Oreck - MY NEW MACHINE SENT BY HOOVER - Appliances & Repair Near Me - Westmont, Illinois

Never had a chance to visit this company...just made two phone calls to inquire about a simple repair. Both times the person I spoke to was almost complete incoherent to deal with. Mumbling with little help. The second call ended with him hanging up on me in mid sentence! Very poor first impressions! read more

I've been using Oreck vacuums for the past twenty years...and since they are expensive, I regularly get mine serviced. This Oreck franchise is THE WORST. First of all, their hours are erratic. I took in my vacuum to get it fixed and when the man called to tell me it was ready, I said I'd be in the next day and he said, "Well, I'm not sure if we'll be open or not." The store was closed for several days. When I finally picked up my vacuum, the cord was frayed and the handle wasn't attached! (As in...when I try to vacuum, the handle comes out of the machine! Wha???!!!) This is the third time I've taken my vacuum in, only to get it back and discover the work was incomplete. I'm done. There's an Oreck store a few towns over that I'm going to try. (I will say that the woman who works the front desk is lovely. She's the only good thing about this franchise.) read more

You need to go to this place if you have any vacuum problems. Mike is the best! Great prices and they go out of there if you need a vacuum or help. I'm picky so I cannot express how satisfied I was.. Thanks Mike! read more

Today I arrived at Oreck with 3 kids about 5 minutes before they were scheduled to open. The representative saw us waiting and opened the door for us immediately. The gentleman treated me and my children with such kindness. He took excellent care of our vacuum cleaner and made sure it was well-serviced, but I was most impressed with his customer service. He made a difference to us today. read more