Pretty much a marine division of a Canadian Tire and Home Depot combined. Even saw calking products…read morefor those reno jobs on boats, it's possible. Thought their home mats are funny, as per pic. Not the world's most helpful service, almost like 'I leave you alone'. They do have more specialized products, like flashlights and cooking ware for boats. Hunting and fishing too. No Amex.

Well since this store closed in Steveston and moved to Richmond it has become more useless than…read moreever. Terrible customer service , prices are high. I gave up and ordered it from Amazon.

I called in a week before Christmas. I needed a DowelMax kit with attachments for a gift. I can not…read moreremember if the person on the phone actually gave me his name but he was able to find exactly what I was looking for plus the attachment, take my information and process it for air shipping directly to my house in about 5 minutes. The package came a day later than expected but it made it just in time for Christmas. He got the job done and that is really all I can ask for !

Called in to ask about products. Gentleman answered, but seemed highly reluctant to answer any…read morequestions about products. Only wanted to take an order. He eventually relented and allowed a basic question about drawer slides sold on their website.... And then proceeded to ask if they would be used in a car (!!), or a house, and then said I would have to ask the contractor doing the work. I am the contractor doing the work.... Anyway.... Useless is too kind a word. It's a shame because the products are good.... Customer service = tragically crap.

Very accommodating and helpful…read more I'm making a custom lid using window frame materials for a giant pet terrarium and only had an idea based on a YouTube video of what I might do. I figured I'd call ahead to confirm what materials the store has, so I called in the morning on a weekday but only got a busy signal. I wouldn't be able to visit until the weekend as my work hours overlap their open hours, so I tried calling again the next day and spoke to one of their employees. He was very helpful, and coincidentally had also build a lid for a terrarium! He gave me great suggestions and tips, so when I went in on Saturday I knew exactly what to ask for. There's a line to get in the store, they can only fit 6 patrons at a time due to the pandemic restrictions for their business. The gentleman I spoke with on the phone happened to be working and set me up with all the supplies I needed, it was a busy day and I was very grateful for his time for sure. I dropped by the next day even to pick up some sand paper in case I needed to smooth the metal frame, the employee on door that Sunday knew exactly what would work and was very quick to help me find the right paper. I didn't work on my project until the weekday and found out the hard way that the bulk screen mesh that was cut for me was cut a couple inches too short - there was no way I could make this mesh work with the size of the lid. I sent an email this time instead of calling, and received a response a couple days later saying I can come in and exchange the incorrect mesh for the right amount. I dropped by today and sure enough, the employee on door was able to get me the amount of screen that I paid for, no fuss about it. Everyone I spoke to was friendly, patient, and knowledgeable. If they didn't know, they traded off with someone who would. Even with an easy mistake setting me back on my project timeline, the store made it just as easy to fix. I really appreciate this store for their service, in the past they've been very relaxed and supporting as well. I'll definitely continue to support this little Home Hardware so we can keep them in the neighbourhood. I'm rating full stars because as much as there was a mistake, there was no hesitation to help me out with it. You don't lose stars for being human, you gain stars for being humane. :)

The epitome of the traditional hardware store. Cluttered with everything you could need in a cosy…read moreatmosphere. Amazing customer service.

NEW ADDRESS!! 2856 W Broadway, Vancouver, BC V6K 2G7…read more Bright, well laid out aisles, neatly stocked with various homewares and more than enough hardwares to do most home repairs and/or projects. But of course not for major renovations or decorating projects - for those you'd want to go to Home Depot, where I'd many times get bewildered and lost amongst all the variety and choice of items. Here, the staff is very friendly, helpful and indeed tries to understand what we laymen needs or wants to do, and show what all we need. I guess that since home hardwares are individually owned, that this is the big difference from the big box stores which caters to the trades and more professional carpenters, plumbers and electricians etc. Not particularly cheap but fair prices and welcoming for us amateur gardeners, home decorators and those forced to become their own handyman! By the way, this is their new location - I've gone to their west 4th location for years and was dismayed that I couldn't find it recently! Surprised that they're still showing the old address on Yelp!!

Good selection and always great service..I have been a long term customer since before the moveread more

I went to three stores trying to find a cover for my shower curtain rod and they had it here. I…read moreneed to start at Hewer Hardware next time - they seem to have everything and great customer service too. price seemed to be less than I saw online at bigger stores.

My elderly mother phoned the store regarding a specific type of small heater. She was assured that…read morethere were many heaters in stock that would suit her needs. My mother has been trusting in Hewer Home Hardware for many years. Upon arriving at the store we spoke to 3 different employees about heaters, their knowledge was politely negligible. It was up to us to read all of the boxes and try to figure it out for ourselves, the conclusion was that there was nothing appropriate in stock. It is annoying enough to be misled, but when you are elderly, with mobility issues, and have trusted a business for 30+ years it is extremely dissapointing.

Moji was very helpful and friendly! He helped all customers…read morepatiently and courteously.

Henry the owner just does not care at all. He runs his…read morestaff and stands in the customers way. If you complain to home about any concern he will laugh at you and does not care at all about his horrific service!!! I always support local but I cannot any more dude to how horrible he treats his staff and customers