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    Orca Auto Repair

    5.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Orca Auto Repair

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    9 months ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (69 reviews)

    Paid Diagnostic Not Done - Silverdale Firestone…read more I went to Firestone Silverdale (Store #006548) for an appointment to have a diagnostic done on known engine fault codes explained prior at the appointment setting. I paid for the service, but no diagnostic was performed, and I waited about 7 hours with no contact from the store. I had to call them myself to find out what was happening. They suggested unrelated repairs costing multiple thousands and did not provide any diagnostic info about the codes. When asked about the diagnostic they informed me take the car to dealership to fix the known code issue and provided zero diagnostic information for the codes. But they still wanted to do all the unrelated repairs costing multiple thousands. My recent dealer check indicates those services where not needed. Up sale for the Firestone Card to get discounts which some services are still overpriced. This wasted a lot of time and delayed solving the problem. I do not recommend this location.

    First and last visit here. The customer service and the time that it took to get my oil changed was…read moregreat. But I'd rather go somewhere else where they give you better information on the simple stats of your car. While changing my oil they told me about needing another service but had no intention of elaborating while checking out. During check out I was informed I would get an email/invoice explaining recommended work. What is it that you see where you are recommending a $140 service that you said is done at 15-20k miles? I just purchased the vehicle at 45k. But lack of why and what you see is why I hesitate. The waiting room had plentiful seating in front of a TV playing classic black and white shows plus a counter that likely used to have a coffee machine. Perhaps it can be a customer work space? But also doesn't compare to another spot that has an area for kids to play and coffee to order from thier espresso machine. (Paid) Overall it's more so about having to dig for information. If its as simple as a blinker, fuse, or cabin air filter I can do that myself. I'll be having my vehicle as well as my husband's serviced elsewhere.

    Orca Auto Repair - autorepair - Updated May 2026

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