The sales pitch was good. A lot of promises were made and outlined in the contract prior to the service. The color of the paint came out beautiful. I had high expectations. Not sure what happened between the promise and the execution. Throughout the house, some parts felt like only 1 layer of paint was delivered. Other parts are beautifully done as promised and the paint looks good. In some areas, the under paint can still be faintly seen in patches. A hole in the wall was not properly patched before painted over. The backsplash was not properly cleaned before the coat of paint went over it. Now we have an oily wall with paint over it. Some parts of the house was completely missed.
When asked to redo the parts that were missed and complete the touch up, no more material was purchased/brought over to the house. The left over bit of paint was expected to cover the whole bathroom that got dismissed in the initial paint job. When questioned at the time of the job, the response was, "I don't think so," but he'll order another bucket of paint. Which he didn't. The job was rushed after we have given multiple opportunities (2 weeks span) to complete the work from the initial completion date. No primer, no roller. Simply a brush and very little paint. I'm not satisfied with the complete finish, even with the 2nd opportunity to finish and retouch.
I was really hoping that Luis would deliver. I do however appreciate his willingness to lower the price for the mediocre job and not meeting expectations. read more