I did my research and due diligence on this company, including reading the thousands of extremely…read morenegative yelp reviews, which is part of the reason I didn't sign up with this service (also check out the glassdoor reviews on how the employees feel about the company). There are at least 2 class action lawsuits against this company for not delivering on their obligations of finding appropriate dates for their clients. Before I knew all this, I had an initial call with a salesperson (Jessica Da), and she and I talked for about an hour about all the things I'm looking for in a guy. I was very detailed, much more so than simply answering the questions she asked, and we probably talked about 30-50 different categories and traits that I'm looking for, I mean I really covered everything and was very detailed because I know exactly what I'm looking for, and if I'm hiring someone to find him, then they need to know too. There were some traits that she asked me to be more flexible on and I was (such as expanding geographic area). The whole point of a matchmaking service is for them to find guys that are what you want , otherwise I have easily found guys on dating apps on my own for free.
She didn't ask me to send photos of my exes, which concerned me. That's something that I think any good matchmaker would want to see, so they know who I'm attracted to. I noticed right off the bat she couldn't answer basic questions - what's their success rate? How many people (or men) are in your database? This is common and obvious stuff that other matchmakers have easily answered. She would just brush it off and say, oh it changes every day! The cost I was quoted was about $4500 for 24 dates within 1 year. I was shocked to hear that she could promise 24 dates in a year with all this criteria - it didn't make logical sense. And it was also odd that the number wasn't tailored to me and my preferences, since it's not at all customized, which is the whole point of paying thousands for professional matchmaking.
Anyways, I asked her to send me the contract to review, and insisted on sending her photos of my exes so that she could confirm that they have guys that fit my criteria and who look like that. Well, once I got the contract I understood that this was a scam immediately. I'm an attorney, but even laypeople should be reading those 3 pages (very short) and understanding that this company does not put itself on the hook AT ALL. The contract had NOTHING that we had discussed - it didn't say any specifics, no age range, ethnicity, religion, kids, personality traits, looks, career status, income, I mean NOTHING. This is how they scam people. They promise the moon on the phone, verbally, and then they have you sign a contract that includes none of what you were promised. The contract simply says they will match you with guys that meet your age, parental status and I think religion preference, but it doesn't even say what those are! Like if you wanted guys that are 25-35, it wouldn't include any numbers in the agreement, it would only say, 'agreed upon age range'. But what is the agreed age range? It's not in writing anywhere. Look, I work with contracts on a daily basis, and no reputable company EVER has a contract that short, that vague, that lacking in any detail or obligations. Absolutely unreal how they end up agreeing to NOTHING. I mean, what's the point of the contract if it's not going to say the details of the service they're offering? Guess what part is detailed and not at all vague? The fee they collect.
She calls me the next day and I tell her exactly this, I even offer to redline it for their attorneys, and she says, well that's just how the contracts are and we never change them. Zero explanation, zero accountability. So if you can really deliver on the type of guy I want (24 times, no less), why is it a problem to put that in your agreement? Why? Because they can't. It's all a lie, an alleged fraud. It is extremely unfortunate how people are being absolutely taken advantage of with these matchmaking services. My advice is, if you're going to spend $5K on a matchmaker, spend $300 on a (reputable) lawyer to look over the agreement on your behalf. With this company, they refuse to change the contract, so don't waste your time with them. I'm just glad they're being sued and held accountable for this shit.