Do NOT pay her any money upfront unless she shows you the full Invisalign workup first. She tried…read moreto charge me over $500 dollars upfront. Other offices will do this for free. They're excuse was "everyone runs their offices differently". Additionally the same person that "sanitizes" the rooms also walks around the office holding a small dog. Unprofessional and unsanitary.

I give them a 3 star due to the fact that Dr Jacquie her self was rude to me. I have a patient…read moresince May 2020. Which started off crazy but anyway. Fast fwd to Nov 2020 when I received my set of sure smile. After waiting 6 months. Yup i waited 6 months (lets blame it on covid) They were produced and they didn't fit. Had to cut a pieceoff to wear. My top never fit around my teeth. They reorder me more due to their error. Prolonging this procedure again. Not getting the new set again. February 2021. At this point I had them off longe than on. Still receiving the new set of sure smile. That didn't fit, still wrong. Which now is when I start to see They are being weird. When I asked why. (Never got redone,) was forced to wear them without a good fit so that means all teeth weren't moving properly. Now we get to 11/2/22 the assistance walks into the room and says here's your retainer which was #40/40 from the set purchased. Which don't fit. I state i have a few issues still had gaps on bottom teeth. Assistant says oh let me get Dr Jacquie. Dr Jacquie comes into to the room and says without looking at my teeth. Yes teeth looks great. Let's get your retainer. I then state the issues I'm having. SHE instantly gets in defense mode. Dr Jacquie then stated well the sure smile only is 90%. Affective. Since, I never change the resting face I had. I state I didn't pay all that money for 90% . That's not what your prediction showed. Dr Jacquie then pulls up my original picture of my teeth, and say look that's a big difference. With a attitude. I state I paid for something I didn't get. I never said nothing change. I understand I had work to be done. That's what I paid for. I'm not happy. She looks at my mouth and say get a cleaning then come back. She never addresses me again. She looks in her computer typing something. The assistant then says ok maKe an appointment after your cleaning. Basically that was my dismissal. Dr Jacquie states please not until after thanking giving. Say to the assistant we will order a few more I guess. This is my 1st review will come back with the follow up ASAP. I actually liked my progression with them issues. Should've been addressed. Hopefully Dr Jacquie will make this rt.

This place is beyond ridiculous. I went in to compare to local competitors and I was in shock at…read morewhat Bracesetters thinks is acceptable in this market. It is almost as if they are not trying to earn your business rather that you should be so lucky to have them do business with you. The fact that the office looked like it was dated back to the early 90's should have been a huge tip off to how poor this business is. I was impressed by the complimentary water I received when a competitor right down the road offered the same treatment at almost $1500 less and there is a free coffee bar available at every visit. The wall papering and pictures of the office were as stale as the one dentist who talked to employees as if his work was not replicated in the area. The level of professional that my paper folder with black and white print outs that are hand written on when discussing treatment options were a nice touch. I'm sure they went to the dollar store to get said, unbranded and generic folders. While the same local competition provided me a fancy folder with color pages. The person at another orthodontist office, sat with me, typed into the computer the information and printed it out on the spot. I was even able to keep these papers and folders along with a bunch of office swag. I was afraid Bracesetters was going to charge me if I took the pen. I mean, it doesn't appear they want to waste ink or toner and write all over photocopied papers. In any case, this office is a joke. They are the highest priced in the area, they clearly do not want to give back to their patients, and definitely do not believe in keeping up with the times as the outdated office shows more about their business then the fact that they have been around for ages. I cannot speak to the actual work they put out however the other offices were beyond busy and Bracesetters was not as jumping. It could be because they do not accept insurance or any sort of assistance but rather drive a high price for service. Maybe the one of a kind ortho should go to one of the competitors for some tips and tricks on how to drive business. I mean the staff seemed to really try to sell me on the fact they have been around for a long time and the work speaks for itself? How? By cutting every single cost and not give back to the staff, office, or even patients. It seems as if they missed the mark in patient care, value and atmosphere. I am strongly considered Patcher Orthodontist located within miles for a cheaper treatment plan.

So far our experience has been wonderful, one year in for one in braces and the other getting them…read moresoon. Very honest up front about treatment plan, didn't try to push any devices that were not necessary, in fact they delayed my one daughters treatment until all adult teeth came in. The only reason we didn't give 5 stars is the hours, wish they had more available appointments for after school and weekends.

I went to Harriman Family Dental for a routine wellness visit. My visit began with a quick visual…read moreexamination followed by x-rays. And that's when it took a path different from any other dental exam I've ever had. The x-rays were shown on a screen so that I could see them. Clearly visible was a large cyst at the base of my jawline, below my teeth. I'd experienced pain in that spot for two years but never understood why. I never mentioned it to the dentist because I didn't think it had anything to do with my teeth. The cyst was in fact an infection that developed after I'd had a crown improperly fitted to the tooth above it. Dr. Radwan removed the cyst and the tooth and put in an implant. The implant looks and feels perfect. And gone is the throbbing pain of that awful cyst. In addition to excellent dental work, I promise the service you will receive from all members of staff will be courteous, kjnd, professional - top notch in every way. This is the best dentist practice I have ever been to. I highly recommend it!

As a person who has white knuckled the dentist and has had extensive dental work done over my…read morelifetime I have finally found Dr. Serrano and his staff at Harriman Dentistry. His professionalism, honesty, compassion, and understanding go beyond!!! So happy to have found a dentist I trust and have every confidence in. Highly recommended. W. Petrie,

I'm still finding that years after my treatment it was a huge waste of money. My one tooth has…read morebegun to shift back to the position that prompted me to attempt correction. The permanent retainer hurts my tongue and there suggestion of wearing my "night guard" during the day is ridiculous. As well, a new tooth has begun to shift back to its original place as the night guard does nothing to protect it. A third tooth has now shifted and is causing a dental issue that needs to be addressed. Pachter took a good chunk of money from me, promised results when the results weren't delivered pushed it on me for not doing things correctly and then on the program not being able to predict patterns and having to be adjusted to just not helping at all because I signed that I accepted treatment was over. Be very aware of stubborn teeth, future results and discrepancies in the treatment plan and do not be guilted into having them recreate trays or replace attachments that they prematurely take off. Had Pachter not attempted to avoid losing money because the computer didn't predict the way my teeth would move, perhaps my smile would not be reverted back to the place it was when I first saw them. Had they took the time to re-assess as well as not cared what it would cost them to fix the issue after I paid for their service, I may have turned out like the other success stories. Be aware as your teeth can place you into the same position I am in. For your sake I hope not, but if you are considering using them - find a different practitioner as they are not about the end result and success of all patients.

I called to try to make an appointment for my daughter who is on the spectrum. someone named Rose…read moreanswered the phone only to hang up on me. I then called back 6 times only to be sent to the automated system each time. one of my children has already been seen and was gonna start treatment in 6 months. when I finally goT ROSE back on the phone she was extremely rude like she didn't just hang up on me. front desk is your first line and braces ARE NOT cheap. People are paying for a service. Lucky for me I didn't start treatment yet. This office should do better when it comes to answering the phone. Just awful.

Personally I feel the business is over priced and extremely antiquated. My review is based off of…read morethe ways the doctors go about winning their prestigious "Best of the Best" award from the Times Herald Record. The practice likes to take old nomination forms from the mid 2010's where they had patients fill out their information and the staff would enter it on behalf of them. It's clever marketing to do so and guarantees the nomination goes in rather than the promise that the person will do it at another time or not at all. However the practice keeps the forms and re-enters them year after year after year as both the first round for nominations and then in the final round of voting. I am fairly certain that the patients did not agree to have their vote counted yearly after they initially filled out the form. If they did, these forms with that exact verbiage should be furnished as proof because I am certain these forms do not state any where that they will be continued to be used to falsify the contest each year. I challenge the doctors to produce these forms. I also challenge the Times Herald Record to investigate the voting to see how calculated it is, how many times has the same fake phone number been entered, how many email addresses were entered a few times adding one special character to make it brand new vote. More so, pull the voting time stamps - it would be amazing to see how all these patients were voting the same day within minutes of each other. If the practice wants to argue that they used forms and had staff enter in this last year, please furnish the correct 2023 forms which accurate information and dates. I'm sure that they cannot. That's not a practice I want to business with.

The entire staff at Bracesetters is amazing and friendly. From when you check in at the desk until…read moreyou leave, you feel very well cared for. Each time my daughter has an appointment,she has every step of what needs to be done explained to her. They make her feel comfortable in what could be a terrifying experience for some kids.

This place is awesome awesome awesome! Its state of the art and super cool to be in. There are a…read moreton of iPads to consume yourself in games until your time comes to get work done. My son got braces here - The entire staff was super duper friendly and always - you guessed it - smiling! Kids will have no fear here! The staff explain everything in detail and are gentle inside the mouth (according to my son!). There are no isolated rooms - Kids are all in one big room under light and relaxed with some Dr. B sunglasses which they get to keep! I didnt see a nervous or unhappy person in the whole building. I have 2 other children whom I definitely plan without a doubt to take here... And to top it all off - They my son a cool picture in the mail about a week after he got his braces! This place really goes above and beyond!

This is an amazing place! I've been with them for over one year and I am so happy with my results…read more They were great kind and very professional. You always get to chose your colors and they are very financially flexible. It has a great family atmosphere and they take your care and needs to the next level.

As a very mature adult I decided to investigate Invisalign. After…read moremy first visit at Efros I decided to go forward. A year later I am done and thrilled. The quality of the staff, friendliness, appts always on time, cleanliness of the facility, I could go on and on! Dr. Efros and his team are top notch! Highly recommend! Laurel Sweeney

Wow! I was able to see Dr. Efros on short notice for a broken permanent retainer. He was very…read morehonest and straight forward. He fixed it within 5 minutes. I was very happy with my service and highly recommend him. Thank you.