I'm still finding that years after my treatment it was a huge waste of money. My one tooth has…read morebegun to shift back to the position that prompted me to attempt correction. The permanent retainer hurts my tongue and there suggestion of wearing my "night guard" during the day is ridiculous. As well, a new tooth has begun to shift back to its original place as the night guard does nothing to protect it. A third tooth has now shifted and is causing a dental issue that needs to be addressed. Pachter took a good chunk of money from me, promised results when the results weren't delivered pushed it on me for not doing things correctly and then on the program not being able to predict patterns and having to be adjusted to just not helping at all because I signed that I accepted treatment was over. Be very aware of stubborn teeth, future results and discrepancies in the treatment plan and do not be guilted into having them recreate trays or replace attachments that they prematurely take off. Had Pachter not attempted to avoid losing money because the computer didn't predict the way my teeth would move, perhaps my smile would not be reverted back to the place it was when I first saw them. Had they took the time to re-assess as well as not cared what it would cost them to fix the issue after I paid for their service, I may have turned out like the other success stories. Be aware as your teeth can place you into the same position I am in. For your sake I hope not, but if you are considering using them - find a different practitioner as they are not about the end result and success of all patients.

I called to try to make an appointment for my daughter who is on the spectrum. someone named Rose…read moreanswered the phone only to hang up on me. I then called back 6 times only to be sent to the automated system each time. one of my children has already been seen and was gonna start treatment in 6 months. when I finally goT ROSE back on the phone she was extremely rude like she didn't just hang up on me. front desk is your first line and braces ARE NOT cheap. People are paying for a service. Lucky for me I didn't start treatment yet. This office should do better when it comes to answering the phone. Just awful.

2 stars out of respect for the front desk staff and the hygienist. Horrible experience with the…read moredentists. Unfortunately still dealing with the damage this place caused and now paying out of pocket at a new dentist to get it fixed because I dont trust the doctors here whatsoever. Needed to get a crown and saw Dr. Rama. He recommended a porcelain crown instead of the regular one covered by my insurance. They said it was $900 but theres a "deal" of $400 off when you sign up for the dental care plan or whatever through County Dental that can be cancelled at anytime. I told him Im a college student and thats pretty pricey for me and Im okay with the insurance covered crown. He insisted the porcelain one was a better option and essentially pressured me into getting that one and said (yes, he really said this to me) "it's a no brainer. Unless upgrading this crown will make you go hungry you should really get this one". I told my mom what happened and she called the office telling them to cancel that $500 crown and give me the regular one. Dr. Rama called me after hours on his personal number to assure me he never pressured me and that "there must have been a misunderstanding". Whatever. I went back to get the permanent crown and he made a big show of generosity that they went ahead and made me the porcelain crown at no charge bc of "the misunderstanding". Cool. He put it in and for a couple weeks afterwards I started tasting a rotten taste near the tooth and I scheduled another appointment bc I was concerned. Dr. Rama took a look and said he was "quite proud of this work" and thought it was a perfect crown and said the taste must be due to my hygiene routine. I got a second opinion at my new dental office where the doctor saw the crown was ill fitting within 5 mins of me sitting in his chair. He said if I had been his patient he would have fixed it the moment I came back. Unfortunately because I wasnt his patient I had to go back to OCD bc I didnt want to pay out of pocket for their mistake. I requested to see a different doctor and saw Dr. Mack who agreed with my new dentist's opinion and "fixed" the crown. However, 2 months later Im experiencing pain, extreme sensitivity and overall issues with that crown. I went back to Dr. Mack to see what was up and was never seen by the doctor. I made an appointment during my lunch break at work and sat in the waiting for for 30 minutes before I had to tell them I need to go back to work. The front desk was always helpful and kind, after waiting 10mins I asked if I was here at the right time and she went to ask the doctor what was taking so long and she let me know they said a few more minutes. I waited 20 more minutes and had to go. Dr. Mack called me on the office number and claimed he "squeezed [me] in" (this is not the case, I made an appointment based on his openings and he was not consulted). Brief conversation in which he evaded any responsibility for my delayed appointment. Im reasonable and understand things dont always go as planned and ideally I wouldnt have had work but thats not realistic for me or a lot of others. I let him know I wont be using that office anymore and feel others should know about this experience.

I saw Dr. Bonelli for a dental emergency. I needed a root canal and I was in tremendous pain…read more During the first visit, Dr. Bonelli, "killed the nerve" and told me I should be "fine" and experience less pain. I was scheduled to come back the next day to complete the procedure. On the way home, after five or more shots of Novocain, I was in MORE pain then when I had arrived. I could not eat anything solid, I was unable to sleep more than 30 minutes and I was taking tylenol and Advil every three hours. When I went back the next day, I explained to Dr. Bonelli about the increased pain. He stated that he would call in a prescription for Ibruprofen and a stronger antibiotic. Dr. Bonelli stated that I would need to be seen by an Endontist, as he could not help me. He patted me on the shoulder and said "good luck" and then the receptionist gave me a manila folder with a paper copy of my X-rays and the information for an endontist. It was after 4PM by this time. The endontist I was referred to was closed, Dr. Bonelli did not send in the medicine that evening, in fact, I had to call the next day to ask again. The medicine was not received by the pharmacy until after 1PM. This dentist does not care about his patients and should retire as it seems as though he is rushing the process and forgetting key elements, such as calling in prescriptions. The receptionist called me today asking about an appointment for a cleaning next week, no mention of the previous incident and I informed them I would not be coming back to that dentist. DO NOT GO HERE!!!

Got there for an appointment 30 minutes in advance. Ended up waiting 35 minutes beyond my…read moreappointment time. They also didn't want to waive the $100 fee to just see me which I asked to do given the delay. Will never go back.

I had broken a tooth and needed it repaired. The dentist would not see me unless I had a panoramic…read moreX Ray and/or a full set of X Rays.. I told them I had no insurance and said I would get the broken tooth X Rayed but wanted the evaluation and repair. Dr Waldron said (through a dental assistant) if I did not get the X Rays to go find another dentist. He wouldn't even say it to me personally. What a greedy no account bastard. I am retired with no insurance and he never gave it a second thought. SHOW HIM THE MONEY.........................

The doctor that is a man is super rude my 10 year old daughter started crying and he said in a rude…read moretone "do you want me to close the door"while pressing her chest and forehead extremely hard. I do not recommend this that doctor is very rude!

April 13 2023 I had an appt April 10 to get a tooth…read moreextracted. It was sharp against my tongue I had to wait weeks to get this appt. They called and cancelled me due to the dr being sick. No other dr was available. They got me in on thur April 13. Cons: I waited in a very overcrowded waiting Room (over an hour)20 adults plus 4 kids . The 3, 4 &5 yr olds could've sat on a mothers lap to give an elderly patient pr adults to sit. ppl were coming in fast waiting in the hall . Finally the desk receptionist said to one guy go home come back after 2p.m. One receptionist said to ppl go outside wait in your car dr is behind. we'll call you. For crying up loud I was afraid of getting sick. I'm asthmatic and elderly. I asked for a mask even tho they lifted mask rules this was a humid stuffy waiting room. Finally a woman opened up 1 window. Didn't help. Consequently I got Sick after. Pros The dentist Dr Kessler, gave me a shot didn't hurt was perfect. He pulled tooth quickly and was explanatory. The dental asst. Carlos, was great for relieving my apprehensiveness talking, cleaning the room, smelled clean & thorough. very personable and explained everything. Even taking new exrays a new way. He was attentive and said I'm going to do this and you'll have a room. Of course talking to ease me every step of the way. I'll only go back in emergency extraction if needed not for regular care.it's the scary waiting room with to many ppl.