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    Optum Primary Care

    1.0 (1 review)

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    4 years ago

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    Lauren Dedea, MD

    Lauren Dedea, MD

    1.5(2 reviews)
    10.0 mi

    Dr. Lauren is an incredible doctor that I had for over 6 years. As the practice changed and grew…read moreinto what it is today, I don't recognize the patient care being as good. Changes happen but when all of a sudden, you are no longer able to see the dr you were dealing with and staff are treating patients poorly you question why it is allowed. You are not able to schedule an appt with the dr even if she requested you to follow up with her personally. staff tells you rudely " things have changed and notice was given". I was blindsided with no prior warning, walked from exam room to the desk to make that appt something must have changed. The dr specifically telling me to see her for the next visit changing to no one sees her except for one visit a year. I understand the growth and need for additional drs to see all of the patients in timely manner but it was not handled in a good way. Lack of communication has created a barrier. I don't appreciate the hour or more wait time and the staff attitudes. Now that I have been shuffled to the new dr. I am questioning if it is worth it. I think no. There are plenty of new people moving to Hernando looking for a dr. I am sure they will keep the practice going as the " old" patients lose heart and faith in it. The dr is great and highly recommended when you get to see her for the one visit a year allowed.

    I went to a wellness visit as a first visit. Both Dr?s were not accepting new patients so I agreed…read moreto meet with the PA. This was last year sometime. I called both my insurance and their office in advance and was told by both that a wellness visit was covered. I GAVE MY INSURANCE info over the phone for them to check this.The only advice I received was to stop taking my anti anxiety meds. (Keep in mind I?m diagnosed MDD with anxiety since the early 90?s). She took no blood for diagnoses. Did nothing regarding physical issues only the mental health ones which she is woefully unqualified to do. Since then I have learned they billed my insurance for over 500.00 and they keep bothering me for money. They call, they email and they text. I have repeatedly asked them to stop to no avail on every form of communication. I feel like I am being held hostage by their aggressive tactics. If I had even gotten a blood test it would be different. BEWARE!

    Optum Primary Care - familydr - Updated May 2026

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