Great Medical Office. Everyone is professional, helpful and knowledgeable. Dr. Cas9tello is…read moreamazing. Very thorough. I couldn't have chosen a better office for my medical needs.

From the owner: Primary care physician for adult patients 18 years or older.read more

If you are looking for a Dr. to blow smoke up your ass, this is not the place for you. If you are…read morelooking for a Dr. that is going to tell you the hard facts and the honest truth, while giving you options that make sense, this is the best place in Hernando County to do just that. Staff is very caring and hard working, the facility is super clean and organized. They are VERY busy, ( Don't go to a Dr. that isn't) so expect to be patient, as Dr. Kroll will stay with you until he is satisfied that you understand the instructions and the protocol he suggests for you. Each patient gets his undivided attention, this is not a numbers game to him. I couldn't be more satisfied with my health care here.

When I walked in there wasn't anyone there in the waiting room. The clinic looked clean and has a…read moregood environment. You have to scan a QR code to complete check in paperwork which was fast to do. The most we waited was 10 mins before being seen. This urgent care does do RSV testing for kids. The nurse was super friendly and knew how to talk to my niece and made her feel comfortable and not scared. She even took us in the room where there was a TV and put Bluey on for her. When they did the testing for RSV. She swapped very gently and even did a really good method for her to not feel the swab going in deep into her nose. The doctor was amazing and knew all the right words to say. Overall my experience here was great and I would come back here for any urgent care visits.

TLDR-- Clean, nice staff, long wait time, probably would never draw blood again from here…read more The Review: The nurses were kind, the establishment was clean, and the services they had were plentiful. My experience, however, was not the best. The waiting time was surprisingly long despite being second in line. I waited for 40 minutes in the waiting room which wasn't a big deal for me but I was in the actual exam room for a long time, and it wasn't a very busy day. At one point I was alone in the waiting room. Once they finally got to me, I explained how I felt, since I had flu like symptoms and I needed some blood work done, and that's where my bad time was had. Here's the deal, nobody likes needles. I was told I have tiny veins, and after sticking me three times and two different arms I didn't end up getting the blood sample I needed. As soon as they pulled the needle out, blood was all over my arm, and some fell to the floor. Honestly, I'm a bit traumatized. I've had blood taken out before, and it has been very quick, almost painless, and one and done. This was a rough experience for me and idk if I can bring myself to go back after that. This was just my experience. I don't want to trash on the whole urgent care because people did seem very kind, but the waiting time was pretty long for an office that didn't seem so busy. I did after the third needle have a mini panic attack and they got me water and calmed me down. They gave me a slip to go to quest diagnostics after a few days because they couldn't get the bloodwork they needed. It's been a rough 2025 start, fam. Hoping that folks have better experiences than me.

staff lacks compassion and caring. Doctor A Dedea is good but that doesn't carry over to the…read morestaff. They are rigid and and unsympathetic And lack understanding of individual circumstances.

I joined this office back in November of 2024 the first visit had to reschedule for they were…read moreoverbooked . The next visit was great with Lauren then I was handed off to the nurse practioner , in May I had an appointment I went to the appointment paid my copayment sat down to wait while waiting I recieved a message that my 82 year old dad had fallen . I told the front desk I had to leave for an emergency he said I could use the copayment for next visit . After I few months I recieved an invoice for 34.19 I then called asked what for was told not to worry till they research. The next appointment I asked again . I was told they did not know what for. And then got a message from Lauren. She said she was gonna research. I then got a call they wanted to go over my liver mri . I said ok when I went to the appointment I was told I could not be seen over the 34.19 . The office manager took me in a room and told me it was because I left early over 6 months ago and insurance did not cover that visit. I was angry very mad to the point my predisone kicked in which never has before . I then said I was leaving a bad review over this for it was a ridiculous charge and it told me this doctor doesnt care for me she cares for money and reviews .she left a message in my patient portal terminating my care with her. Do your research before even walking in there

Shameful group of doctors! I was assigned this doctors office, Dr. Peterson's office at immediate…read morecare, and I had a detached retina and attempted to get an appointment for a referral which is required by my insurance with a very dangerous situation. Their office told me they cannot get me in for nine months!! That's right nine months. The receptionist was absolutely rude And gave zero advice and frankly I believe it's because my insurance company is Humana and they probably don't pay as well as some of the other insurance companies. This group should be ashamed of themselves as my eyesight is extremely important to me, and this group refused to get me in or even do a Teladoc appointment to give me a referral to a retinal specialist, shame on them!!! Selfish, greedy and unresponsive, and I have reported them to Humana!

Dr Laura Shea was interested, caring, & thorough! Attended to needs of meds and lab work. Better…read morethan two Pryor MDs. The office was clean & sterile. The staff was courteous

Dr. Jacobs is the best! The staff is amazing Nicole and Moe are the staff I generally see, wait…read moretime can be a little long but Dr. Jacobs will sit and talk with you for a good amount of time. So Id personally rather wait and have someone listen and attempt to help me than rush through appointments stay on time. I've been with him for a year and a half at least and he's always made us a team in our care. He's taken our suggestions listened to our concerns and had us help with our plan of care.

From the owner: Family Practiceread more

Update: June 27, 2019…read more I find the doctors here to be very personable and down-to-earth. Most of us don't relish doctor's visits so it's nice to go somewhere where they know me and can make proper referrals to all the right specialists.

I went to a wellness visit as a first visit. Both Dr?s were not accepting new patients so I agreed…read moreto meet with the PA. This was last year sometime. I called both my insurance and their office in advance and was told by both that a wellness visit was covered. I GAVE MY INSURANCE info over the phone for them to check this.The only advice I received was to stop taking my anti anxiety meds. (Keep in mind I?m diagnosed MDD with anxiety since the early 90?s). She took no blood for diagnoses. Did nothing regarding physical issues only the mental health ones which she is woefully unqualified to do. Since then I have learned they billed my insurance for over 500.00 and they keep bothering me for money. They call, they email and they text. I have repeatedly asked them to stop to no avail on every form of communication. I feel like I am being held hostage by their aggressive tactics. If I had even gotten a blood test it would be different. BEWARE!

Dr. Lauren is an incredible doctor that I had for over 6 years. As the practice changed and grew…read moreinto what it is today, I don't recognize the patient care being as good. Changes happen but when all of a sudden, you are no longer able to see the dr you were dealing with and staff are treating patients poorly you question why it is allowed. You are not able to schedule an appt with the dr even if she requested you to follow up with her personally. staff tells you rudely " things have changed and notice was given". I was blindsided with no prior warning, walked from exam room to the desk to make that appt something must have changed. The dr specifically telling me to see her for the next visit changing to no one sees her except for one visit a year. I understand the growth and need for additional drs to see all of the patients in timely manner but it was not handled in a good way. Lack of communication has created a barrier. I don't appreciate the hour or more wait time and the staff attitudes. Now that I have been shuffled to the new dr. I am questioning if it is worth it. I think no. There are plenty of new people moving to Hernando looking for a dr. I am sure they will keep the practice going as the " old" patients lose heart and faith in it. The dr is great and highly recommended when you get to see her for the one visit a year allowed.