Worst experience at a medical office EVER! Not only is the entire front office staff completely untrained in basic customer service skills, but they also pose a threat to patients' lives because of their ineptitude and inability to get the details right. This is the kind of stuff you hear about on TV where someone "goes in for a routine something or another and because of a simple paperwork processing error, a different, unnecessary and invasive procedure was performed!" so BEWARE! This place is scary!
On top of all that they layered on the billing to my insurance for things I wasn't covered for, without communicating that to me whatsoever. So they're clearly just going to bill for everything they possibly can, which is their prerogative I guess, But I should have been made aware of what was being billed for before I had any procedures done. And I get that with Insurance companies it's impossible for them to know every detail of what's covered and what's not, but a little "This is what we're billing for, we assume X about your insurance, but that's not up to us. just so you're aware you might receive a bill for this" goes a LONG WAY! My Dentist does that, every previous doctor I've had does that...
So I called billing and told them all this, they said there's nothing they can do about it. Someone called me to talk about the "customer complaint" and his job was clearly just to make me feel heard, but not to do anything about it whatsoever. To paraphrase his position on all this, "We're too big a company to train staff on the details." Wow. Okay fine, lesson learned, I'm not going back here ever, and I don't recommend you send anyone you love here, it's dangerous. I'm just glad I got out with a small bill vs a prescription for some drug I didn't need or something like that!
I told them on the phone that I would be leaving a negative review, and they said "I understand." So, they had their chance to correct this, or just write off the bill, or do something to keep the customer satisfied, but they chose to do nothing. So, if they even respond to this review on here with something like "We're sorry, please reach out so we can do our best to correct" or something like that, it's too late. I spoke with 3 people down there, they didn't want to correct their issues, they're "Too big a company to train staff on the details & customer service" read more