Shady company ran by dishonest owners that will lie to you in order to keep your business…read more TSI Alarms also lied to me multiple times by saying that equipment installed by them (Qolsys IQ Panel 2) can ONLY work with TSI Alarms, and that if I cancel my account with them the panel will become useless. I was told that this info came directly from the TSI owners. They also said my doorbell video and other automations (lights, etc.) will not work if I canceled with them. They say that no other company will be able to use the equipment and it will only work with TSI since it was "theirs". They say that you cannot buy the Qolsys IQ Panel 2 online, because it comes from their dealer. This is all false. They will also tell you that they don't know if they are allowed to cancel your account and that they don't know how to cancel accounts (and you have to call alarm.com to cancel). After multiple times calling alarm.com, I found out that you do in fact cancel with the dealer (TSI), not with them (they are just a third party software company). The lady at TSI needed to speak to her supervisor (but they were conveniently gone for the day), and she would call me first thing in the morning about if they can cancel/how to cancel my account (wouldn't you know, they never called back, I had to call them). The next morning, my call was passed around to 3 individuals until I spoke to somebody who wanted to make sure I 100% wanted to cancel my account (for all the reasons above). My alarm.com account was gone less than 5 minutes after I hung up. It was a fun few days of conversations.

TSI is a great locally owned family run business. Their technicians and staff are very helpful and…read morefriendly. Their prices are the best with no pushy salespeople or long term contracts like national competitors.

A sales person was going door-to-door today in the neighborhood and it was an extremely…read morehigh-pressure, aggressive experience that made us really uncomfortable. We told the guy we weren't interested several times and he just kept pushing and giving us dirty looks while he did it. If somebody wants home security, they are aware of the providers and they will reach out to you. Send out mailers if you want to advertise, but high-pressure door-to-door sales is outdated and invasive. These days it's sales people like this that you need a security system for so that you can tell them to go away.

If I could give no stars would be too good of a review. Awful company and I would not recommend…read morethem at ALL. POOR quality equipment and worst customer service I've ever dealt with. Only had my system a little over a year and one of my cameras do not work and my panel is out. Oh, Vivint wants you to pay a monthly fee for techs to come out and fix your equipment. I already pay too much for the crappy equipment as it is. I would be calling them everyday to come and fix something. Not worth it. Very dissatisfied customer and I'm stuck in a contract. STAY AWAY FROM THIS COMPANY.

So let me tell you about this terrible company I called…read morearound thought they had the best deal ( boy was a mistaken ) Paid cash for all my equipment then I signed on the dotted line . Not at one time did anybody ever say this was a three-year contract and you will be responsible for the full term so after a year realizing I didn't use their service at all I decided well that's a bill I didn't need. Spoke to them on the phone several times they just told me they would sue me and send me to collections so I contacted an attorney. The attorney Informedme that the collection agency Was a bogus company and if they contact you again, report them to the Attorney General of the state So here we are six months later somehow they were able to Get it attached to my credit bureau. So now the fight begins I will keep you all informed of the progress and if there is anyone else experiencing the same situation and would like to start a class action suit against this company. I would be more than happy. To take care of all financial responsibilities to get the attorneys that we need to close this company down

I requested a quote for a security system for my church. Perry came out and looked at everything,…read more1 week later nothing, 2 weeks later I call--"He will get it right to you". 3 weeks later I call again, and they say they don't want to do the job because it's too big. It's a small country church! I have a funny feeling that they did me a favor not taking our business. If this is any indication of their service after the sale, beware.

Professional and tidy while installing my ring exterior cameras. Thank you. They even came back to…read moreadjust them when 1 camera was not quite right.

The company and technician were courteous and finished the job in a timely manner. Prices are very…read morecompetitive. I appreciated the tech cleaned up the area after the job too.

(My profile says I am in San Francisco. I've tried to change that. Nothing works. I am writing from…read moreBiloxi MS about a home installation.) ** If Vivint knocks on your door - tell them go away! I regret doing business w/ this company. 1. The system & installer were great. 2. Vivent sales rep misled me. A. I specified - I would pay no more than $90/month. B. It was agreed. I thought! 3. Little did I know, that was ONLY FOR THE SERVICE! a. Within a few hours I received an email from a loan company for the EQUIPMENT! I would receive a separate bill of $79.00 / month to pay for the equipment! So that's almost $90 + $79! 4. The system is good. But I did NOT AGREE to pay almost $170 MONTHLY for it! I agreed to $90! 5. I called the Loan Company (Bread Pay) & Vivint. I was placed on hold for a long time by Vivint. It was very long & options were confusing. 6. Vivint lowered the price for my service for ONLY 1 YEAR! The loan company did not budge. 7. Now comes the worst part! 8. My sales rep said my ADT contract would be paid off by Vivint. That's NOT TRUE! I have to submit extra paperwork to both Vivint & ADT! Stay away from this company. Even though the Vivint system is more up-to-date, I wish I had stayed w/ ADT. I am almost 75 years old, a disabled veteran on a fixed income. Vivint & its loan company, Bread Pay ripped me off.

Would not recommend them at all. Everything is about more money. You have to pay extra for…read moreeverything and when the cameras do connect and work they suck. As soon as its paid off throwing it straight in the trash.