Shady company ran by dishonest owners that will lie to you in order to keep your business…read more TSI Alarms also lied to me multiple times by saying that equipment installed by them (Qolsys IQ Panel 2) can ONLY work with TSI Alarms, and that if I cancel my account with them the panel will become useless. I was told that this info came directly from the TSI owners. They also said my doorbell video and other automations (lights, etc.) will not work if I canceled with them. They say that no other company will be able to use the equipment and it will only work with TSI since it was "theirs". They say that you cannot buy the Qolsys IQ Panel 2 online, because it comes from their dealer. This is all false. They will also tell you that they don't know if they are allowed to cancel your account and that they don't know how to cancel accounts (and you have to call alarm.com to cancel). After multiple times calling alarm.com, I found out that you do in fact cancel with the dealer (TSI), not with them (they are just a third party software company). The lady at TSI needed to speak to her supervisor (but they were conveniently gone for the day), and she would call me first thing in the morning about if they can cancel/how to cancel my account (wouldn't you know, they never called back, I had to call them). The next morning, my call was passed around to 3 individuals until I spoke to somebody who wanted to make sure I 100% wanted to cancel my account (for all the reasons above). My alarm.com account was gone less than 5 minutes after I hung up. It was a fun few days of conversations.

TSI is a great locally owned family run business. Their technicians and staff are very helpful and…read morefriendly. Their prices are the best with no pushy salespeople or long term contracts like national competitors.

This company absolutely sucks. I hate this company and I will never use them again once my so call…read morecontract is over and I do NOT RECOMMEND THIS COMPANY. They will take your money every month, won't install the equipment that you are paying for, it is extremely hard to get in touch with customer service, and they charge $99.99 if one of their technicians come out to service their business. If you have knowledge of security systems and don't mind paying your bill every month and also willing to fix and or troubleshoot everything yourself anytime something goes offline, then this is the company for you. If I wanted to work for Vivint I would have applied. This company is a NO GO!!!!!! RUN DONT USE THESE PEOPLE!!!!!!!! Not to mention I've been complaining to this company for years now....

If I could give no stars would be too good of a review. Awful company and I would not recommend…read morethem at ALL. POOR quality equipment and worst customer service I've ever dealt with. Only had my system a little over a year and one of my cameras do not work and my panel is out. Oh, Vivint wants you to pay a monthly fee for techs to come out and fix your equipment. I already pay too much for the crappy equipment as it is. I would be calling them everyday to come and fix something. Not worth it. Very dissatisfied customer and I'm stuck in a contract. STAY AWAY FROM THIS COMPANY.

I requested a quote for a security system for my church. Perry came out and looked at everything,…read more1 week later nothing, 2 weeks later I call--"He will get it right to you". 3 weeks later I call again, and they say they don't want to do the job because it's too big. It's a small country church! I have a funny feeling that they did me a favor not taking our business. If this is any indication of their service after the sale, beware.

Tapper has been my go to for 10 years now and I absolutely love them! Customer service is amazing…read moreand they truly treat you like family! No matter my request their response has been amazing! Fast, accommodating and super easy to work with! They are some of the most genuine people in the business world and you aren't treated like a number or a dollar sign ! I just transferred my services to a new home and the transition was easy and worry free!! I am enjoying my new alarm, camera and thermostat! Thank y'all for everything you do for the gulf coast ! Tapper is keeping us happy, safe and secure!

Professional and tidy while installing my ring exterior cameras. Thank you. They even came back to…read moreadjust them when 1 camera was not quite right.

The company and technician were courteous and finished the job in a timely manner. Prices are very…read morecompetitive. I appreciated the tech cleaned up the area after the job too.

Would not recommend them at all. Everything is about more money. You have to pay extra for…read moreeverything and when the cameras do connect and work they suck. As soon as its paid off throwing it straight in the trash.

When I want to cancel my membership it should be done that day. Instead I get charged another month…read morea week later. I called to get a refund and they say it takes 30 days. One more month just to squeeze another payment out of you. I'm very dissatisfied and will not recommend.