Would not recommend them at all. Everything is about more money. You have to pay extra for everything and when the cameras do connect and work they suck. As soon as its paid off throwing it straight in the trash. read more

When I want to cancel my membership it should be done that day. Instead I get charged another month a week later. I called to get a refund and they say it takes 30 days. One more month just to squeeze another payment out of you. I'm very dissatisfied and will not recommend. read more

They are a joke!! Even though I didn't like the service I stuck it out 5 years. When I called to cancel the service they told me I had email and put reason why I wanted to cancel and it would be 30 days until I could cancel. This is the only company I know that makes you wait 30 days to get one last month out of you, for what? The equipment sucked, constantly had to call and get equipment replaced, could never understand the customer service. Only person I liked was the salesman at first, which will tell you whatever you want to hear, even though the contract said something different. Don't fall for this scam. read more

Vivint has some of the worse customer service we have experienced and absolutely the worse service. We've had them for years and they have not one care that our system doesn't work right and only want more money. I can't wait to get away from them and tell anyone that will listen to stay away. We have zero confidence in this system anymore or the company to work with us to make it better. read more

Awesome company, I've had the system for about a month now and have been completely satisfied. A kind gentleman came by my home one evening and provided a great offering and his team of technicians did an excellent job installing everything. I highly recommend Vivint if you're looking into security. read more

Please, Please, Please do not signup with this company!!!! I have schedule 3 different times to have an installer come out to install the correct amount of sensors and 2 out of the 3 times no one showed up. The other time the installer come out with the wrong amount of sensors. I have spoken so many customer srvc/account managers and so on. I just cancelled my service because they never completed an install. Please do not sign a contract with these people and if the sales rep Bryce would had setup this up correctly in the first place I wouldn't had to do go through this.. read more

This is perhaps the worst security company is business today. Do not sign a contracr with this companthisThis ia the company which sets the standard for ripping people off and forcing payment without providing goods or services in exchange. Run as fast as you can from your Vivent installation technician. You can do much better without a contract. read more

Upset is and understatement we have had Vivint for 3-4 years. We recently moved and due to the equipment being attached were unable to take it so we called to have Vivint installed at our new home not only did we have to pay for all the equipment again without any discounts for being a loyal customer. When the tech left we realized he did not install all the sensors we ordered he only did 2 our of the 10 needed. When I called to speak with someone I was repeatedly told I was wrong and the sensors were on my windows even though we have checked, I was then told if I wanted the sensors that were not placed I would have to pay up front for them. I am not sure what kind of company Vivint is turning in to. I was then told it would be days before someone could come back out to fix the mistake which leaves my home unprotected even though it was not our fault. read more

I'm very upset with this company! I was approached by someone selling vivint and I told him I would be moving and he assured me that if I was moving I would not have to pay a cancellation fee. So now I am moving and I called and the 4 people I have spoken to have all told me that the information he told me is incorrect and that I would either have to buy out my contract or find someone else to take over my account. THIS IS OUTRAGEOUS! I do not recommend this company. They are all liars and frauds. They don't care about you or anything else and they will do anything to get as much money from you as possible!!! read more

I have been using Vivint for about 3 years now and have not had a problem with any of the equipment or service. I really like being able to monitor my house while i am away and make sure it is safe. I also like to be able to see the live video feed and control my HVAC and appliances. I have called a few times with questions and their customer service was always polite and professional. Overall a great company. read more

RUN FROM THIS COMPANY!!! They use deceitful tactics to get you to sign. They will tell you anything, lying, telling you that you won't have to pay out the contract if you move into an apartment that won't allow the service to go with you. Now that we are moving, they refuse to honor what the salesperson told us. They say they have to go by what's written in the contract...which is signed on an ipad! The contract DOES NOT say the cancellation fee is the cost of contract. It just says you will have to pay a cancellation fee. They tell you to lie and say you OWN the place where you are living, even if you are renting. Our salesperson's name was Chris McGown. He had his installers waiting around the corner, and in the house within a couple of minutes. It was so chaotic, with little kids running around, and it was passed their bedtime, but we couldn't put them down because they insisted on finishing the installation, no matter the time. THEN, the cameras didn't work, and ECHO wasn't connected like they said it would be. Nothing worked like they said except the door knob. We tried to get them to come back and pick up the things that weren't working. Took over a month and finally they came, but only after we contacted corporate office. They say whatever they have to say and get the installation done immediately before you change your mind! DO NOT GET THIS COMPANY IN YOUR HOUSE. Use Ring Video Doorbell that works with your smartphone, and doesn't require a monthly contract or any deceitful practices! read more